Put WOW back into customer service
Customer experience is predicted to overtake price and product as the key brand differentiator. With the advent of mobile communications, people use new, modern channels to contact businesses. We help businesses talk to their customers through every channel, every app and any device.
There are way too many tools that a business uses just to communicate with customers. Too many apps, too much clutter. We are creating a truly unified cloud engagement suite to handle what matters most: stellar customer contact, while keeping agents and supervisors happy, productive and efficient.
Why we decided to build Aloware
There is a ton of call center software out there. And business phone service is an industry on its own. Why build another one, then?
Everybody hates calling in just to wait in line. We all have had that customer service call where an agent transferred to another department just for them to ask all those pesky questions one more time. And even then, the reps needed supervisor approval and could not offer a callback. Oh yes, more hold time! Gotta love the makers of hold music.
We've all received that appointment reminder via text that we needed to reschedule. Something as simple as texting back requires calling in, finding your way through a labyrinth of IVRs, options, and menus, just to get to an agent to click one button.
That's exactly why we built Aloware. Customer service is important and is not modern. Both the customer and the reps hate the experience. Messaging has taken over calls and businesses can't listen to us. We built Aloware to help them deliver an exceptional customer experience, over all possible channels.
Always available to answer questions and guide us through the implementation of our campaigns. Pricing is very fair considering the quality of service we receive. Great way to keep track of calls and messages from the tenants.
The ability to cater to my company personal needs and being open to new ideas of expansion of their services. Sophisticated routing solutions to agents and solved my reporting and lost call revenue. Act fast, you'll save a ton.
I can track and communicate with all my leads in one dashboard. Setting up of the system is very easy and it has lots of features to manage leads and contact them. The dashboard is very clear and interactive.