Advanced Call Routing

Aloware’s Advanced ACD allows you to define tiered, cascading ring groups with priorities, quotas, schedules, and even skill-based routing. So your calls are always answered by the most suitable teammate.

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Your best customers always deserve your best agents and no hold time.

Sequential & Tiered Routing

Define your agents as teams or ring groups. Groups take priority over another, so you can manage your workforce as your call volume increases.

Round Robin

Hunt for an agent or give each one equal opportunity to pick up a call. Round-robin functionality ensures all your agents are getting an equal volume of calls.

Simultaneous Dial

All hands on deck! Ring all your agents at once, and the first one to take the call wins the lead. Best combined with the tiered routing system to set up departments and SLA levels.