Sequential & Tiered Routing
Define your agents as teams or ring groups. Groups take priority over another, so you can manage your workforce as your call volume increases.
Hunt for an agent or give each one equal opportunity to pick up a call. Round-robin functionality ensures all your agents are getting an equal volume of calls.
All hands on deck! Ring all your agents at once, and the first one to take the call wins the lead. Best combined with the tiered routing system to set up departments and SLA levels.