Aloware is the best enterprise contact center alternative

The only contact center solution that combines Voice, SMS and Call Tracking. Now offering unlimited inbound local calls and free migration service.

There are way too many call center systems on the market.
So why did we decide to build Aloware?

TalkDesk, Dialpad, Ujet, Dixa, CallTrackingMetrics… and many more. All of these apps are built for the enterprise, with tons of advanced functionality. They usually require long term contracts, and they are at a price point that is simply not affordable to small business. Aloware is different — we’re here to deliver enterprise features to small businesses at an affordable price. From offering callbacks on your queues to sending automated SMS, we’ve got you covered.

Key Aloware differences:

  • All-in-one contact center software that supports calls and SMS
  • Integration with major CRMs like Hubspot, Pipedrive & 20 more
  • Affordable monthly pay-per-user with no longterm contracts
  • Free unlimited inbound calls on local numbers – no per minute charge
  • Professional white-glove setup and support included for free

Pricing Differences

Aloware
(Pro Plan)
Talkdesk
(Professional)
UJET
(Mid-tier)
Dixa
(Premium)
CallTrackingMetrics
(CC)
Per seat price
adjusted for monthly subscriptions
$75
all inclusive
$65
+ mins & no SMS
$80
& SMS extra
$139
+ minutes
$299
per account + minutes
Implementation cost
What it takes to roll
$0
+ free support
$2,800
+ Setup fees
Setup fees Annual only
SMS Support βœ” $40 extra/seat ❌ βœ” βœ”
Inbound Call Minutes Free! 1.5 cents/min 2 cents/min 2 cents/min 2.2 cents/min
Sales Dialer
aka Predictive Dialer
βœ” Extra fee ❌ ❌ ❌
Annual Cost
team of 10, 10K calls/mo
$10,200 $18,000+ $16,600+ $23,000+ $12,800+

Let’s talk about pricing with an example. Aloware provides a scalable pricing model that does not depend on the number of calls you receive. Consider this scenario:

  • Take a small company handling about 10,000 calls with a team of 10 agents. About half are support calls (inbound) and the rest are sales (outbound).
  • This team has recently discovered (!) that SMS has a much higher open and retention rate, and their consumers prefer text over calls.
  • When choosing Aloware, they pay for what they actually use:
    • 10 users: $750 monthly subscription
    • A low $0.02 per min rate for outbound calls, about $100 / mo
    • SMS included for free – and a key differentiator for the brand
    • Total monthly is about $850 – $1000 / mo, or $10,000 to $12,000 per year.
  • Our leading competitor will price it this way:
    • $650 for the subscriptions per month
    • about $200/mo for voice traffic
    • 5 x $40 / mo for SMS capability
    • and a whopping $2,000 implementation fee
    • Coming down to about $1,500 per month or $18,000 per year.
  • As you can see, switching to Aloware can save this company 40% on their costs, and provide the same functionality and more.

Feature Comparison

Aloware
(Pro Plan)
Talkdesk
(Professional)
UJET
(Mid-tier)
Dixa
(Premium)
CallTrackingMetrics
(CC)
Call Tracking βœ” ❌ ❌ ❌ βœ”
Sales Dialer
aka Predictive Dialer
βœ” Extra fee ❌ ❌ ❌
Desk-phone support βœ” ❌ ❌ ❌ ❌
Top Complements VIP support / workflow automation Salesforce integration Online chat channel Multi channel / in-app ticketing system Unlimited users / pay per traffic
Top Complaint Newcomer Long contracts / expensive Glitches / bugs Call delays / complexity Missing key features
Custom integration βœ” βœ”
Additional charge
❌ ❌ βœ”
Additional charge
Support VIP Support + Dedicated Enterprise only Phone, Email Email only Chat, Email

If you are not fully convinced, consider the other benefits of choosing Aloware over Talkdesk, UJET, Dixa, and CallTrackingMetrics:

  • Aloware is a unique contact center solution that has Voice, SMS and Call Tracking combined.
  • You’ll need only one software to run your call center, SMS follow-ups, and phone call analytics.
  • Aloware comes with free, unlimited inbound calls on local numbers.
  • SMS is deeply integrated into the Aloware platform, and your customers are shifting to texting very quickly.
  • Our workflow automation increases your sales performance from day 1 by automating customer engagement.
  • The CRM integrations enable your agents to focus on building relationships, not updating Excel sheets with data.
  • You’ll just <3 love <3 working with our support team. Just read our reviews on G2!
  • Communication is the lifeline of your business. We are here to support it 24/7.

Try Aloware free for 7 days – no credit card required

We will help you migrate your account from Talkdesk, UJET, Dixa, Dialpad, and CallTrackingMetrics to us.






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For Support Departments Reduce wait times and focus on customer satisfaction with our multi-channel contact center. Learn About Inbound Contact Center >

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For Sales Leaders Make more calls and crush quotas by using our automatic power dialer, designed to save you time. See The Outbound Call Center >

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For Marketing Teams Our integrated call tracking solution helps you measure ad spend ROI & agent performance KPIs. Discover Lead Outreach Automation >

5-star reviews on G2Crowd!

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All the features you want, in one platform


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Soft Phones

no hardware or downloads needed

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Smart Queues

minimize hold/wait times with callbacks

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SMS Messenger

2-way business texting with MMS

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IVR Toolset

call recordings & custom greeting

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Live Dashboard

real-time reports & KPIs

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Workflow Automation

triggers calls on form submission

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Form Capture

texting from web forms

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Contact Manager

a mini CRM on its own

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Advanced Routing

simultaneous dial and round-robin

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Power Dialer

predictive & progressive dialers

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Subclient Access

create view-only users for free

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Open API

integrate with your own tools