Your Millennial customers are texting you (not calling)

February 18, 2019 in Blog Posts



Your Millennial customers are texting you (not calling)

The communication renaissance is here: The rise of smartphones has changed the way people find and contact businesses today. Your customer could call in or share a picture over MMS, may reply to an appointment reminder over text, or message you through Facebook. Built on top of Twilio Engagement Cloud, we have it all covered. Start texting (and calling!) your customers today.

Texting gives you the edge over your competitors.

In order to stand out from the competition, you need to offer customers something that makes you unique from the rest. A more personal approach to customers makes them understand that you care about them. This is critical for service-based and customer-care heavy businesses as they deal with people every minute. 

Millennials are 70% more likely to purchase if they receive a personalized experience from the merchant. Customer Service is ME generation’s most critical factor when deciding who to buy from.

— Gartener

Texting between consumers and businesses as it significantly cuts away the time it takes between inquiring for a service or a product and receiving a response. In turn, this makes your customers happy and encourage them to reorder your services again. Due to its popularity among the millennials, texting is the single most beneficial tool any business can utilize in order to place themselves much more within their customer’s reach and prosper.