Our update on Saturday was successful. After tons of live testing and validating customer accounts, we want to let you know the following:
- Our IVR Builder has been completely rebuilt and can be used to create complex flows with route to destination, route to ring groups or extension selection. It can also be used to create “Press 1 for X” phone trees.
- We have released ring groups, a new feature that groups together destination numbers as part of campaigns and makes them editable, movable, and reusable. As a result of this change, we have moved all your routing logic to Ring Groups (see here) and added some notes for you to look at.
- If you need to change the priority of any destinations or change routing logic, Ring Groups is the tool to use.