Aloware v7.30: Did anyone say APP?

September 16, 2019 in Blog



Aloware v7.30: Did anyone say APP?

Greetings from your hard-working contact center team!

I am excited to share that we’ve submitted the first version of our app to App Store! The all-new Aloware app is capable of handling your calls and text messages on your phone, giving you a full mobile experience to serve your customers better.

As we align ourselves more with this new product, we’ve made a few critical changes to Aloware:

  • Contacts now have a “disposition status” that syncs to your Hubspot and Pipedrive CRMs. This attribute is akin to “Lead Status” on Hubspot and “Contact Stage” on Pipedrive.
  • You can now open the CRM right from the dialer.
  • All workflows now support throttling, meaning you can control how fast they run based on the number of agents available
  • Notes, tags, and dispositions are correctly posted to Hubspot, Pipedrive, Help Scout and Zoho.
  • When pulling contacts from the CRM, owner information is also brought into Aloware

Here are a few screenshots of the app, to be released in beta later this week:

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