Smart call routing for optimal service
Boost operational efficiency with automated call distribution. Pass calls to agents based on round-robin, simultaneous, or randomized configuration.
Improve call handling with smart call routing
Offer consistency and outstanding customer experience by routing repeat calls straight to contact owners. Aloware can also transfer callers automatically to the last agent they talked to.
Make sure calls get answered
Layer first, second, third responders to make sure that someone is available to take calls for each of your ring group.
Shorten time to resolution
Don't let callers bounce from one agent to another. Maintain context by routing repeat calls straight to a familiar representative.
Improve agent productivity
Smart routing helps categorize calls, so your representatives will only have to deal with relevant and meaningful conversations.
TRUSTED BY OVER 200+ COMPANIES
Upgrade your call routing system for as low as $30/user monthly
Assign calls with ease by routing incoming calls to the right agents and dramatically reduce irate customers. Try Aloware for free today!
- No annual contracts required
- Free training and implementation
- White-glove support included
Shine with an unbeatable contact center
WORKS WITH YOUR FAVORITE CRM
Watch how Aloware can transform your contact center
AS FEATURED IN:
Sign up for a full-feature trial
Try Aloware’s contact center software today and get full access to features including outbound sales tools. Even better, bring your team in and start reaching out to your customers with free call minutes and texts.