Cloud Call Center Software

Rise above your competition with amazing customer service over the phone

Manage your team’s calls, texts, and voicemails with our all-in-one communication software that runs in the cloud.

Happy Customer Service Agent

Reduce wait times

Never lose a caller again with callback options, follow-up texts, and priority queues.

Smarter Queues

Greet, record & whisper

Customize your calling tree and route your callers to the right department in seconds.

Magic IVR Builder

View instant analytics

See agent performance reports & KPIs in real time. No need to refresh or export data.

Real-time KPI Monitoring

Multi-Channel: Call, text, and email

Smartphones have changed the world. Your customers are replying to appointment reminders over text, calling in to ask questions, or sharing documents via MMS.

Integrated with CRM

Our technology syncs with major CRMs like HubSpot and Pipedrive.

Embedded In your apps

Add Aloware to your in-house applications using our customizable dialer.

Reduce wait time

Direct calls to your most talented agents and offer callbacks to eliminate wait times.

reports and insights

Maximize your team’s productivity with real-time reports and critical KPIs.

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Let us set up your new, cloud-based call center in just a few minutes.

Improve your ad ROI for call generation

More than 70% of sales are closed over the phone. Now you can track which ads are making your phone ring. Identify keywords that work, measure call quality, and increase revenue to ensure you’re making the most of your investment.

Track your publishers

Track your ad campaigns

Drive more calls

Analyze call value & cost

Prequalify callers with IVRs

Sell overflow calls to buyers

Discover Call Tracking

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Top Contact Center Features

  • Local and toll-free numbers
  • Calls & texts on the same line
  • Full international coverage
  • Agent performance reports
  • Integrated call tracking
  • Unlimited agents at $0/seat
  • Warm call transfers
  • 2-way CRM integration
  • Embeddable dialer with iFrames
  • Browser-based softphone
  • IP phone compatible
  • Real-time reporting
Cloud Contact Center (Phone and SMS)

Cloud vs. Traditional PBX Setup

  • Fully cloud-based, no hardware
  • Multi-channel (omnichannel)
  • Progressive and preview dialer
  • Configurable predictive dialer
  • IVR for inbound and outbound calls
  • Powerful routing & preferred agents
  • Free call recording
  • Connects to CRM
  • Visual queue management