Contact Center Software
All-Inclusive Call Center Software Made For High Performing Teams
A fully customizable call center that just needs a headset and a web browser? You’re not dreaming. Gone are the days of investing in hardware and hiring consultants. Use your browser and start talking and texting in 3 minutes or less.
Set up and go in 3 minutes or less
Instantly provision numbers, agents and departments. Empower your team to make and take calls, send and receive SMS on your business line.
And it runs entirely in your browser. No software or hardware needed. Your team members just need an internet connection to be in your virtual call center.
Minimize customer wait times with power queues
Setup as many queues and departments as you need. Our powerful ACD logic minimizes call response times and brings satisfaction into your customer service.
And how do we do it? Aloware lets you offer callbacks, hold position in queue, and handle by text on every call. You're welcome.
Best companion to your CRM
Pull up customer information from virtually any CRM. Take notes while on the call, tag calls and messages after answering them and have all your data automatically published to your CRM.
No CRM? No problem! Aloware comes with a "mini-CRM" Contact Management tool that keeps track of every interaction between customers and agents.
Real-time reporting & KPI monitoring
Our easy to use visual reports give you the data you need to make decisions. Drill down to team or agent levels, aggregate reports over various dates and set custom KPIs for your team to follow and achieve.
Designed to help business offer exceptional customer service, our dashboards always monitor call results, disposition codes and key metrics to help you increase efficiency every step of the way.
Key Call Center Features
Call Routing & ACD
Send calls to your best agents by prioritizing and customizing ring rules and hunt groups.
Callbacks in Queues
Allow callers to hold their position in the queue and get a call back when it's their turn.
Call Disposition Screens
Take notes and assign tags while on or after a call. Give agents time to wrap up details.
Define custom business hours for departments and teammates and create answering schedules.
SMS & MMS
All lines can send and receive SMS and MMS by default. Get seen by texting your customers.
Every call can be transferred to another team member, department or external phone line.
Delightful Customer Service Starts Here
Our ever-growing integration tools connect your phone system to CRMs, Help Desk software and even in-house apps.
Easy to Use
Intuitive and beautiful dashboard helps your agents get started with no training. There are no implementation fees either.
Define rules and workflows for new callers, post-call surveys & tagging based on. metrics. All automatic.