Contact Center Software

All-Inclusive Call Center Software Made For High Performing Teams

A fully customizable call center that just needs a headset and a web browser? You’re not dreaming. Gone are the days of investing in hardware and hiring consultants. Use your browser and start talking and texting in 3 minutes or less.

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A Complete Customer Engagement Tool For Business

Set up and go in 3 minutes or less

Instantly provision numbers, agents and departments. Empower your team to make and take calls, send and receive SMS on your business line.

And it runs entirely in your browser. No software or hardware needed. Your team members just need an internet connection to be in your virtual call center.

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Minimize customer wait times with power queues

Setup as many queues and departments as you need. Our powerful ACD logic minimizes call response times and brings satisfaction into your customer service.

And how do we do it? Aloware lets you offer callbacks, hold position in queue, and handle by text on every call. You're welcome.

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Best companion to your CRM

Pull up customer information from virtually any CRM. Take notes while on the call, tag calls and messages after answering them and have all your data automatically published to your CRM.

No CRM? No problem! Aloware comes with a "mini-CRM" Contact Management tool that keeps track of every interaction between customers and agents.

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Real-time reporting & KPI monitoring

Our easy to use visual reports give you the data you need to make decisions. Drill down to team or agent levels, aggregate reports over various dates and set custom KPIs for your team to follow and achieve.

Designed to help business offer exceptional customer service, our dashboards always monitor call results, disposition codes and key metrics to help you increase efficiency every step of the way.

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Key Call Center Features

Call Routing & ACD

Send calls to your best agents by prioritizing and customizing ring rules and hunt groups.

Callbacks in Queues

Allow callers to hold their position in the queue and get a call back when it's their turn.

Call Disposition Screens

Take notes and assign tags while on or after a call. Give agents time to wrap up details.

Business Hours

Define custom business hours for departments and teammates and create answering schedules.


All lines can send and receive SMS and MMS by default. Get seen by texting your customers.

Easy Transfers

Every call can be transferred to another team member, department or external phone line.

Delightful Customer Service Starts Here

Painless Integration

Our ever-growing integration tools connect your phone system to CRMs, Help Desk software and even in-house apps.

Easy to Use

Intuitive and beautiful dashboard helps your agents get started with no training. There are no implementation fees either.

Automation Rules

Define rules and workflows for new callers, post-call surveys & tagging based on. metrics. All automatic.