Contact Center Software
All-in-one virtual call center for your high-performance team
Get a turnkey and customizable call center to take your business to the next level. All you need is a headset and a web browser. Stop paying for expensive hardware and consultants and start talking and texting now.
Setup in less than 5 minutes
Quickly assign phone numbers to your agents and departments, employees, and departments to allow your team to make and receive calls and texts on your business phone. What’s more, Aloware runs entirely within your browser, allowing you to work on any device, anywhere in the world. No software or hardware required.
Reduce customer wait time with Smart Queues
Create queues and IVRs and utilize callbacks, hold positions in queues, and the option to text on every call. Our powerful technology reduces customer wait times and increases agent response rates and efficiency. Use Aloware to boost your customer satisfaction.
Pair Aloware with your favorite CRM
Fetch your customers’ information from virtually any CRM and allow your team to annotate and tag calls and messages. When you’re done, the new information will automatically update and sync to your CRM.
Don’t have a CRM? No problem. Aloware comes with a contact management tool that keeps track of every interaction between your customers and your employees.
Real-time analytics & KPI monitoring
Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.
Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.
Key Call Center Features
Call Routing & ACD
Send calls to your best agents by prioritizing and customizing ring rules and hunt groups.
Callbacks in Queues
Allow your customers to hang up and keep their place in the queue. We’ll call them back when it’s their turn.
Call Disposition Screens
Take notes and assign tags during or after each call to allow agents to summarize important details.
Set custom business hours and create answering schedules for departments and teammates.
SMS & MMS
Send and receive SMS and MMS text messages on all business lines. Show your customers you are a modern company.
Every call can be transferred to another team member, department, or external phone line.
Deliver a Delightful Customer Experience
Our ever-growing integration offerings allow you to easily connect your business phone to your favorite CRM, Help Desk software, or even in-house apps.
Easy to Use
Our simple, intuitive, and dynamic dashboard can be used by your agents immediately with no training. We don’t charge implementation fees, either.
Design and automate rules and workflows for new callers, post-call surveys, tag-based actions, and auto-responses.