Inbound Contact Center Software for Support Teams

Inbound call center software for your high-performance team

Get a turnkey and customizable call center to take your business to the next level. All you need is a headset and a web browser. Stop paying for expensive hardware and consultants and start talking and texting now. 

5-star reviews on G2Crowd!

Alternative Text
Alternative Text
Alternative Text
Alternative Text
Alternative Text
Alternative Text
Alternative Text
Alternative Text

The Ultimate Customer Engagement Tool


Setup in less than 5 minutes


Quickly assign phone numbers to your agents and departments, employees, and departments to allow your team to make and receive calls and texts on your business phone. What’s more, Aloware runs entirely within your browser, allowing you to work on any device, anywhere in the world. No software or hardware required.

Alternative Text

Reduce customer wait time with Smart Queues


Create queues and IVRs and utilize callbacks, hold positions in queues, and the option to text on every call. Our powerful technology reduces customer wait times and increases agent response rates and efficiency. Use Aloware to boost your customer satisfaction.

Alternative Text

Pair Aloware with your favorite CRM


Fetch your customers’ information from virtually any CRM and allow your team to annotate and tag calls and messages. When you’re done, the new information will automatically update and sync to your CRM.

Don’t have a CRM? No problem. Aloware comes with a contact management tool that keeps track of every interaction between your customers and your employees.

Alternative Text

Real-time analytics & KPI monitoring


Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.

Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.

Alternative Text
The inbound contact center platform for support teams

Key Inbound Call Center Features


Alternative Text

Call Routing & ACD

Send calls to your best agents by prioritizing and customizing ring rules and hunt groups.

Alternative Text

Callbacks in Queues

Allow your customers to hang up and keep their place in the queue. We’ll call them back when it’s their turn.

Alternative Text

Call Disposition Screen

Take notes and assign tags during or after each call to allow agents to summarize important details. 

Alternative Text

Business Hours

Set custom business hours and create answering schedules for departments and teammates.

Alternative Text

SMS & MMS

Send and receive SMS and MMS on all business lines. Show your customers you are a modern company. 

Alternative Text

Easy Transfers

Every call can be transferred to another team member, department, or external phone line. 

deliver a delightful customer experience


Alternative Text

PAINLESS INTEGRATION

Our ever-growing integration offerings allow you to easily connect your business phone to your favorite CRM, Help Desk software, or even in-house apps.

Alternative Text

EASY TO USE

Our simple, intuitive, and dynamic dashboard can be used by your agents immediately with no training. We don’t charge implementation fees, either. 

Alternative Text

WHITE-GLOVE SUPPORT

Communication is the lifeline of your business. We get that. All plans come with a 99.9 uptime guarantee and 24/7 US-based support.