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Destinations

Destinations are your Agents, Reps, or external phone number that handle your calls. Destinations take calls from Ring Groups for processing (answering). Each destination is the final recipient of a call.

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Updated 2 months ago

Destinations are your Agents, Reps, or external phone number that handle your calls. Destinations take calls from Ring Groups for processing (answering). Each destination is the final recipient of a call.

Each destination can be configured to have its working hours, hardware phone, US state filter, and a couple more settings. You can view their activity or temporarily deactivate them on this page.

** If you are adding a new Agent, please go to users.

How Calls Are Routed To Agents

Agent Availability Settings

Adding a New Agent

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