Destinations are your Agents, Reps, or external phone number that handle your calls. Destinations take calls from Ring Groups for processing (answering). Each destination is the final recipient of a call.
Each destination can be configured to have its working hours, hardware phone, US state filter, and a couple more settings. You can view their activity or temporarily deactivate them on this page.
** If you are adding a new Agent, please go to users.
