When a call comes into a ring group, you can choose how that call will be distributed. You can select ring patterns to configure your Ring Group.
- Simultaneous—Also known as SimulDial. A simultaneous distribution option will ring all phones for all agents on available status within the same order at the same time. The first person that picks up the phone wins the call, all other rings will be disconnected.
- Round-robin — A Round-robin distribution allows an equal distribution of calls, making sure all users in the Ring Group assist in answering the calls. Each phone of the available users will ring until someone answers. If nobody answers, the next order will be executed.