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Lines

Lines are the core of your Aloware phone system: receiving Calls and text messages from customer. Here you can buy new phone numbers, define greeting prompts, record calls, or set up IVR phone trees.

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Updated 2 months ago

Lines are the core of your Aloware phone system: receiving Calls and text messages from the customer. Here you can buy new phone numbers, define greeting prompts, record calls, or set up IVR phone trees.

Each Line has an activity page that shows its calls and messages. Use multiple lines for call tracking and attribution, or set up a dedicated phone number for a department.

Aloware lines feed calls into Ring Groups, that manages Queueing calls and answering them.

Call and SMS Capability

Each Aloware line is able to receive calls, text messages and picture messages (except toll-free). Aloware lines can be used to make calls and send SMS too without restriction.

Adding New Lines

When you sign up for Aloware, we automatically create a new Line for you. If you need more, click + Add Line from the top. More details can be found in “Adding New Lines”.

Porting your existing phone numbers

If you have some phone numbers that are hosted with another provider (Vonage, 8×8, Twilio, Aircall, Dialpad, Talkdesk or others) we can port them to Aloware. Porting numbers into Aloware is free. Please contact our support team to initiate the process.

Specific Line Activity

Each line has its own dashboard that reports all call and SMS data based for that line. Click on Activity to view the Line’s dashboard.

Pausing Lines

Sometimes, you might want to temporarily stop calls on a certain line. Lines can be paused – which instructs Aloware to not transfer any calls to Ring Groups associated with that line.

Deleting Lines

If you decide you no longer need a Line, you can delete it. This will remove the line from your invoice. However please note that we release the numbers almost immediately and this action is irreversible.

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