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Managing Multiple Lines

Assigning lines to departments, creating local presence and call tracking with Aloware

Written by Camille Padua,

Updated 3 months ago

There are 4 reasons our customers use multiple Lines:

  • Departments: Each team within their business needs its own direct line for incoming calls and texts, like Sales, Support and Accounting.
  • Inbound Call Tracking: They assign a unique phone number to each advertising campaign they launch to attribute marketing dollar spend to phone calls they receive, such as Billboards, Google Ads, Facebook Referrals
  • Local Presence: Some customers prefer to have a virtual number in every major city across the States or in each state to appear local to their customers, e.g. California office, NY HQ and SoCal Support.
  • Internationalization: Our larger customers set up numbers in multiple countries to appeal to their user base in those regions.

If you need more than 20 lines or want to setup Local Presence for the entire US, please contact us.

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