Get Started With Aloware

15-min quick starter guide, in-depth feature tutorials, and answer to all your questions

The Basics

A quick overview of how calls work in Aloware.

Written by ,

Updated 4 months ago

Your Aloware Account

When you sign up for Aloware, we automatically create a new Line for you based on your area code. Go ahead and give yourself a call to see it in action!

The lifecycle of a Call

When someone calls your Aloware Line, they first hear your IVR. The IVR welcomes them to your company, optionally asks for an extension or a department selection, and then sends the call over to a Ring Group. The Ring Group decides how to distribute the call to your Destinations. Destinations are your users, hard phones, or occasionally external phone numbers) that pick up and answer your calls.

You can track the progress of a call or historical calling and messaging records right on the dashboard.

Did this answer your question?