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Lines

How to create new phone numbers, activate local presence, and manage inbound calls and text messages.

9 articles found in this collection

Written by Tian Dego, and Anoosh

What are Lines?

Lines are the core of your Contact Center phone system: receiving calls and text messages from your customers. Your lines are essentially your company Phone Numbers that take calls and feed them into your Ring Groups for answering.

Written by Tian Dego,

Updated 1 week ago

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Buying Phone Numbers & Adding Lines

Creating a phone number for your company, a department or an Agent's direct line.

Written by Tian Dego,

Updated 1 week ago

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Porting Numbers In & Out

You can easily port your existing phone numbers in & out of Aloware. We currently support port-in requests for the US and Canada.

Written by Anoosh,

Updated 2 months ago

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Setting Up Call Recording & Customer Greetings

Hi, thanks for calling ACME Inc! This call maybe recorded for quality assurance.

Written by Tian Dego,

Updated 1 week ago

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Managing Business Hours

Our business hours are 9 am to 6 pm pacific. Please leave a message and someone will call you tomorrow.

Written by Tian Dego,

Updated 1 week ago

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Routing Calls To Users & Ring Groups

Dispatching calls from Lines to Ring Groups and answering them.

Written by Tian Dego,

Updated 1 week ago

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Creating IVRs (phone trees)

Press 1 to talk to Sales, press 2 for Support.

Written by Tian Dego,

Updated 1 week ago

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Missed Calls & Voicemail

No agents are available to take your call. Please leave a message and we will reach out shortly.

Written by Tian Dego,

Updated 1 week ago

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Managing Multiple Lines

Assigning lines to departments, creating local presence and call tracking with Aloware

Written by Tian Dego,

Updated 1 week ago

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