Get Started With Aloware

15-min quick starter guide, in-depth feature tutorials, and answer to all your questions

Lines

How to create new phone numbers, activate local presence, and manage inbound calls and text messages.

9 articles found in this collection

Written by , and Anoosh

What are Lines?

Lines are the core of your Contact Center phone system: receiving calls and text messages from your customers. Your lines are essentially your company Phone Numbers that take calls and feed them into your Ring Groups for answering.

Written by ,

Updated 3 weeks ago

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Buying Phone Numbers & Adding Lines

Creating a phone number for your company, a department or an Agent's direct line.

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Updated 3 weeks ago

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Porting Numbers In & Out

You can easily port your existing phone numbers in & out of Aloware. We currently support port-in requests for the US and Canada.

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Updated 3 weeks ago

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Setting Up Call Recording & Customer Greetings

Hi, thanks for calling ACME Inc! This call maybe recorded for quality assurance.

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Updated 3 weeks ago

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Managing Business Hours

Our business hours are 9 am to 6 pm pacific. Please leave a message and someone will call you tomorrow.

Written by ,

Updated 3 weeks ago

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Routing Calls To Ring Groups

Dispatching calls from Lines to Ring Groups and answering them.

Written by Anoosh,

Updated 2 days ago

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Creating IVRs (phone trees)

Press 1 to talk to Sales, press 2 for Support.

Written by Anoosh,

Updated 2 days ago

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Missed Calls & Voicemail

No agents are available to take your call. Please leave a message and we will reach out shortly.

Written by ,

Updated 3 weeks ago

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Managing Multiple Lines

Assigning lines to departments, creating local presence and call tracking with Aloware

Written by ,

Updated 3 weeks ago

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