Get Started With Aloware

15-min quick starter guide, in-depth feature tutorials, and answer to all your questions

Quick Start Guide

Discover what matters most here. This 15-minute tutorial is designed to get you up and running fast.

9 articles found in this collection

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The Basics

A quick overview of how calls work in Aloware.

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Updated 2 months ago

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Dashboard

Your Aloware Dashboard is a central place to view your agent's activity, historical call records and a list of all calls and messages that you have received, sent or made.

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Updated 2 months ago

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Lines

Lines are the core of your Aloware phone system: receiving Calls and text messages from customer. Here you can buy new phone numbers, define greeting prompts, record calls, or set up IVR phone trees.

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Updated 2 months ago

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Ring Groups

Ring Groups are a set of Destinations (Agents & Reps) that receive and answer your calls in a predefined manner. Each ring group has its own queue; thus queue parameters are defined within each ring group.

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Updated 2 months ago

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Destinations

Destinations are your Agents, Reps, or external phone number that handle your calls. Destinations take calls from Ring Groups for processing (answering). Each destination is the final recipient of a call.

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Updated 2 months ago

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Contacts

We automatically add each person you communicate with as a Contact (or lead). Each Contact has a small CRM-style profile. You can send messages or call a contact here.

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Updated 2 months ago

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Power Features

Bulk Messaging, Workflows, Sequences, Lead Intake API and Integrations

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Reports & Analytics

Powerful reports and data analytics for your calls, messages and agents.

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Updated 2 months ago

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Personalization & Compliance

Our anti-spam pledge

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Updated 2 months ago

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