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Ring Groups
Ring Groups route calls from Lines to Agents. Dial modes include queues, round-robin, and simul-dial.
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andAdding a New Ring Group
How to add a new ring group
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Updated 4 months ago
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Distributing Calls to Agents
How ring groups distribute calls to your agents & reps.
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Updated 4 months ago
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Setting Up Queues
Defining queue parameters, max wait time, music, offering call backs on queues
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Updated 4 months ago
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