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Ring Groups

Ring Groups route calls from Lines to Agents. Dial modes include queues, round-robin, and simul-dial.

3 articles found in this collection

Written by , and Anoosh

How to add a new ring group

Written by ,

Updated 4 months ago

How ring groups distribute calls to your agents & reps.

Written by Anoosh,

Updated 4 months ago

Defining queue parameters, max wait time, music, offering call backs on queues

Written by ,

Updated 4 months ago