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Ring Groups
Ring Groups route calls from Lines to Agents. Dial modes include queues, round-robin, and simul-dial.
3 articles found in this collection
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How to add a new Ring Group?
Adding ring groups is easy! t’s a great way to improve call routing and distribution of calls and SMS from Lines.
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Updated 3 months ago
How Ring Groups distributes calls to your Agents and Reps?
Find out how you can distribute calls to your agents and reps to minimize customer hold time.
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Updated 3 months ago
Setting Up Queues
Queues let callers wait until a next agent is available to answer them. There are different ways on how to set it up in Aloware.
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Updated 3 months ago
