Smart Queues

No one likes waiting on a call queue. Our smart queue technology enables your callers to hear their position in the queue, and request a callback or elect to have their issue handled by text instead of calling.

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Press 1 for a callback. Press 2 to handle by text.


Queue Position

Smart queues automatically determine and announce every caller's position in the queue depending on the department, call volume & typical answering records.

Request Callbacks

Let your callers hangup and get on with their life as their queue position is held and agents are prompted to callback automatically when it's their turn.

Handle By Text

Need to reschedule an appointment or check a part's status? Texting is the answer. Have callers choose text over phone call to resolve issues.