How To Humanize Customer Experience With Contact Center Automation
Some people have this notion that the more technology is embraced, the less human-centered it will be. Thanks to futuristic movies and films, we’ve come to associate robots and technology as villains to humankind. With people still raising eyebrows at contact centers that embrace machine learning and AI, automation has proved that there is a […]
Why You Should Integrate Your Contact Center With Your CRM
When business is growing and customers are getting more demanding, how fast can you keep up? In an age of countless communication channels, contact centers must find a way to deal with every call, text, email, or social media message to connect with customers. If you’re using CRMs to manage contact lists, and phone solutions […]
Why You Should Move Your Contact Center To The Cloud
Today’s situation is forcing decision-makers to cut costs on technology, and the cloud has provided solutions to get them by. In times when working from home is the only option, businesses can only rely on the most obvious solution: They should start moving their contact centers to the cloud. On-premise vs the Cloud In terms […]
The Secret Sauce: Syncing Your CRM And Contact Center For Better Sales
Not all CRMs are created equal. Businesses should look for the right CRM tool that fits their sales processes. In a recent study conducted by Aberdeen Research, it showed companies that use CRMs have better customer retention and are seen to be hitting their quotas better. There’s no denying that CRM helps sales teams. But […]
Contact Center Automation Trends In The Next Five Years
In an era of ever-changing technology, the future holds so many opportunities. In the next few years, the post-pandemic workplace will make people hungry for innovation, in search for a better and more sustainable work system. Among all other technology-driven industries, contact centers are the first ones in line. Contact centers have long been developing […]
Make Your Sales Team More Productive With Your Contact Center
Even if you’ve come up with a winning contact center team, it all boils down to performance and productivity. In almost all industries, contact centers involve different processes, which are run by different people in various departments. Most workflows are interconnected and are vital to the performance of the other. Without a good flow and […]
Aloware Named FrontRunner for Contact Center Software
It is our honor to announce today that our contact center software has been named FrontRunner for Call Center software by Software Advice. Software Advice is the leading online service for businesses navigating the software selection process. Read for more info.
Business Texting Powered by Aloware Cloud Contact Center
Texting is a critical form of communication this 2020. For this reason, restaurants, schools, healthcare providers, and other businesses are now adjusting to the world where mobile communication is the main point of communication. We’re here to help you find new ways to scale your business through SMS / MMS.