AloAi Voice Analytics is designed to transform how businesses approach customer communication. Whether you’re an agent on the frontline, a supervisor coaching your team, or an admin strategizing company operations, our AI driven tools deliver actionable insights without the fluff. Let’s dive into how it works, why you’ll love it, and how to get started.
Lengthy call recordings, scattered notes, and fragmented data make understanding customer interactions a daunting task. For agents, it’s time-consuming to revisit vague call recordings for key details, and for leaders, gaining meaningful insights across the team is a constant challenge. Without clear visibility into conversations, opportunities for improvement slip through the cracks, and decision-making becomes a guessing game. Businesses need a way to turn their call data into actionable insights—and that’s exactly what AloAi Voice Analytics was built to do.
Table of Contents
What is AloAi Voice Analytics?
AloAi Voice Analytics is an AI-powered tool that transcribes, analyzes, and organizes call data to provide a clear view of customer interactions. By offering detailed call summaries, sentiment detection, keyword tracking, and more, it eliminates guesswork and gives your team the tools to act with confidence and efficiency.
How does AloAi Voice Analytics work?
At its core, AloAi Voice Analytics uses advanced AI to:
- Transcribe calls: Capture every word in a detailed transcript.
- Generate summaries: Break down conversations into key points.
- Analyze sentiment: Identify the tone of the call—positive, neutral, or negative.
- Track keywords: Highlight and count specific terms.
- Categorize and tag calls: Organize calls by topics and themes.
- Separate speakers: Distinguish between agents and customers for clarity.
- Provide a centralized admin dashboard: Access team-level insights, track sentiment trends, and analyze keyword activity for a complete view of team performance.
Insights are delivered immediately after the call wraps, giving your team the context they need to act quickly.
Getting started with AloAi Voice Analytics
AloAi Voice Analytics is already enabled on all new Aloware plans, so there’s nothing to install or configure to get going. Just start making calls, and the insights will follow. If your team’s usage exceeds the included allotment, upgrading your plan unlocks even more capacity to scale with your needs. Want to customize your AloAi Voice Analytics settings? Admins have full control with a range of configurable options to tailor the experience to your team’s needs.
Call summaries: Your key to actionable insights
Turning conversations into clarity
Remember those call summaries we mentioned earlier? AloAi’s call summaries give you a concise overview of every interaction, turning lengthy calls into clear, digestible information. Each summary can include:
- Call summary: A high-level recap of the conversation.
- Reason for the call: Why the customer reached out.
- Solutions offered by the agent: Recommendations shared during the call.
- Pitches offered by the agent: Products or services presented.
- Actions taken during the call: What was completed in real-time.
- Call outcomes: The final resolution of the call.
- Agent action items: Follow-up tasks for the agent.
- Customer action items: Next steps for the client.
The secret weapon for smarter follow-ups
Call summaries are the ultimate time-saver. They give agents and supervisors the ability to quickly review past interactions, align on context, and plan their next steps without re-listening to recordings. Whether you’re preparing for a follow-up or tackling an inbound inquiry, these summaries ensure you’re ready.
Beyond call summaries: A closer look at AloAi Voice Analytics tools
AloAi Voice Analytics doesn’t stop at call summaries—it equips your team with a suite of advanced analytics that transforms how you manage conversations. Here’s what each feature brings to the table and why it matters:
- Call transcription: Access a word-for-word transcript of every call. Whether you’re resolving disputes or revisiting past discussions, having the full conversation in text ensures nothing gets lost in translation.
- Sentiment detection: Understand customer emotions at a glance with positive, neutral, or negative sentiment tagging. This feature helps you identify dissatisfied customers early and guide interactions toward better outcomes.
- Keyword tracking: Highlight and count specific terms—like competitor mentions, product inquiries, or critical phrases. This allows you to track recurring themes and uncover what matters most to your customers.
- Call categorization & tagging: Automatically group calls by topics or themes. Whether it’s support, sales, or follow-ups, categorization makes it easy to review and prioritize conversations across departments.
- Speaker separation (talk time): Distinguish between agent and customer contributions. See who’s driving the conversation and uncover opportunities to adjust agent communication styles for better engagement.
Explore AloAi Voice Analytics in action
The AloAi Voice Analytics dashboard for admins
The admin dashboard centralizes everything you need to monitor team performance and customer interactions. With filters for teams, departments, and call properties, it’s easy to drill down into the data that matters most.
Key sections include:
- Overview stats: Track overall performance at a glance.
- Agent sentiment: Measure how calls are being handled across the team.
- Customer sentiment: Spot satisfaction trends early.
- Word analytics: Review top keywords and phrases.
- Top categories: Understand the recurring themes in conversations.
- Transcription histories: Dive deep into individual calls as needed.
The dashboard simplifies decision-making by giving admins real-time visibility into what’s working—and what’s not. With a clear view of agent performance, customer sentiment, and recurring call themes, admins can easily identify patterns, address bottlenecks, and allocate resources where they’re needed most.
Behind the scenes: Admin controls for AloAi Voice Analytics
Admins have full control over how AloAi Voice Analytics works for their team. Key settings include:
- Call summary length: Adjust summary detail to match your needs.
- Custom highlights: Focus on specific aspects of calls, like keywords or outcomes.
- Sync to CRM: Automatically include summaries in CRM activity notes.
- Overusage restrictions: Avoid extra charges by setting transcription limits.
- Custom keywords: Flag and count terms relevant to your business.
- Custom spelling: Ensure accuracy for industry-specific terms.
- PII redaction: Protect sensitive information by removing it from transcripts.
These controls allow admins to tailor AloAi Voice Analytics to their team’s exact needs, ensuring they’re getting the most value while staying organized.
Discover the value for your role
Learn more about AloAi Voice Analytics through role-specific guides:
- Own your calls: The agent’s guide to AloAi Voice Analytics
- Drive results with insights: A guide to AloAi Voice Analytics for supervisors and admins
AloAi Voice Analytics isn’t just another tool—it’s a smarter way to work. With its powerful features and clear insights, you can improve customer interactions, streamline team performance, and focus on what matters most.
