Guide every caller to the right place
Route inbound calls with customizable IVRs—so no opportunity gets lost in the shuffle.
on
by 300+ verified sales teams.
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Why Aloware?
Help callers help themselves—and lighten staff workload
Customize call flows that match your business
Build multi-level IVRs that reflect your business hours, departments, languages, or service tiers—without needing a developer.
Get callers to the right person, faster
Use menu prompts to automatically route callers based on intent, reducing wait times and misrouted calls.
Add AI for smarter routing
Combine traditional IVR with AI voice agents to pre-qualify leads, gather intent, and transfer hot leads to the right agent in real time.
Give callers self-service options
Let customers talk to an AI agent, check order status, or confirm appointments directly through the IVR—without needing to speak to a live agent.
Our Features
Feature set: Built for intelligent call routing
Help every caller reach the right destination without frustration.
Custom IVR builder
Design layered call menus to guide callers step-by-step.
Schedule-based Routing
Route calls based on business hours, holidays, or team availability.
Language Routing
Offer multilingual IVR options based on caller preference.
No-Code Configuration
Easily build and update IVRs without technical help.
Custom Greetings
Upload pre-recorded audio messages for an on-brand CX.
Voicemail & Callback Options
Offer voicemail or auto-scheduled callbacks if no reps are available.
Connects to the CRM your team already uses
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Testimonials
Why growing teams rely on Aloware
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The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Kevin Ramproop
CTO at Express Trucking Group
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Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
Hayato Hori
CEO at RocketOffr
“
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Patricia Araiza
Manager, Sales Development at GoSite
“
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
Ryan Buswell
CEO at JustPressOne, Inc.
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I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Patrick D.
Construction
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Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Samantha S.
Call Center Supervisor
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I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Dave N.
Sales director
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Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Brandon S.
Assistant Director of Admissions
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I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
Erica C.
Customer service rep
Take a Closer Look
Explore the interactive demo and see this feature in action—your way, your pace.
Frequently asked questions
What is an IVR?
IVR stands for Interactive Voice Response — it's the automated phone system that greets your callers, plays a menu ("Press 1 for sales, 2 for support"), and routes them to the right person or department based on what they choose. Modern IVRs do a lot more than menu trees: they can route by caller ID, time of day, CRM data, or what the caller actually says, and they can hand off to an AI voice agent that handles the request end-to-end. The result is shorter wait times for callers and far less manual triage for your team.
How does an IVR work?
When a caller dials your number, the IVR answers, plays a greeting, and listens for input — either touch-tone presses ("Press 1...") or spoken keywords. Based on the input, it decides what to do: route the call to a specific agent or team, send it to voicemail, schedule a callback, or hand it off to an AI voice agent that can answer questions and complete tasks. Aloware's IVR can also pull context from your CRM mid-call — for example, routing a known VIP customer straight to their account manager instead of through the menu.
What's the difference between an IVR and an AI voice agent?
An IVR routes calls based on menu choices ("Press 1 for sales"); an AI voice agent has an actual conversation. In Aloware, you use them together: the IVR handles structured routing — business hours, language, department — and the AI voice agent picks up when the caller needs to ask a question, qualify themselves, book a meeting, or check order status. Think of the IVR as your traffic controller and the AI agent as your always-on receptionist.
Can I build my own IVR flows in Aloware?
Yes — entirely no-code. Aloware's drag-and-drop IVR builder lets you design multi-level menu trees, set conditional routing rules, plug in custom greetings, and add fallback logic (what happens if no one picks up, what happens after hours, what happens if a caller doesn't choose an option) without filing a ticket with IT. Most teams build their first working flow in under an hour.
Can I use AI with my IVR?
Absolutely — and this is where Aloware's IVR gets a lot more powerful than legacy systems. Drop an AI voice agent into any branch of your IVR to pre-qualify leads, answer FAQs, gather caller intent, or let callers self-serve tasks like checking order status or confirming appointments. When the AI determines the caller is ready for a human, it transfers them with full context already attached — no "let me put you on hold while I look that up."
Will the IVR integrate with my CRM?
Yes. Aloware's IVR pulls data from HubSpot, Salesforce, GoHighLevel, Pipedrive, Zoho, Guesty, and others in real time, which means you can route calls based on actual CRM context: VIP customers go straight to their account owner, qualified leads route to closers, lapsed customers route to win-back, and so on. Routing rules are configured in the same no-code builder — no scripting, no middleware.
Can I set different IVR flows for business hours, holidays, or different languages?
Yes to all three. Aloware lets you build schedule-based routing (different flows for business hours, after hours, weekends, and specific holidays) and language-based routing (separate IVR menus for English, Spanish, or any language your team supports) right inside the same builder. You can also set team-availability rules — if your sales team is in a Monday standup, calls automatically reroute.
How long does it take to set up an IVR in Aloware?
Most teams have a working IVR live the same day they sign up. Because the builder is fully no-code, you don't need engineers, hardware, or a custom implementation project — you record or upload your greetings, draw your menu tree, point each branch at the right team or AI agent, and turn it on. Free trial accounts get access to the IVR builder immediately.
How much does an IVR cost with Aloware?
The IVR builder is included in every Aloware plan — no separate IVR add-on, no per-flow charges, no surprise telephony fees on top. Aloware starts at $30 per agent per month with calls, texts, AI features, and CRM integrations bundled in, so what you pay for the platform is what you pay for the IVR.
Do I still need a live receptionist if I have an IVR?
Not for routing — that's exactly what the IVR is for. Combined with an AI voice agent, Aloware's IVR can answer, qualify, route, schedule, and even handle simple self-service requests entirely on its own. Most teams use it to free up their human staff for real customer conversations instead of "what extension is so-and-so?" — and to keep the lines open after hours, on weekends, and during overflow.
Ready to simplify inbound call routing?
Use IVR and AI to route smarter, respond faster, and leave no lead behind.