Integrate with tools you use, and ♥️
Contact centers work best when they don't get in your way of doing things. Aloware integrates with most major
Multi-Channel: SMS, Calls And Social Messengers
The communication renaissance is here: The rise of smartphones has changed the way people find and contact businesses today. Your customer could call in or share a picture over MMS, may reply to an appointment reminder over text, or message you through Facebook. Built on the insanely powerful Twilio Engagement Cloud, we have it all covered.
Loved by Your Support, Sales and Marketing Teams
As communication technology evangelists, we have gathered a full suite of customer engagement tools in one place. Call tracking? Check. Bulk SMS? Check. Soft Phones? Yep. Aloware was built from the ground up to be your full customer contact software for support, sales, and marketing. From support agents to sales reps to marketers, your team will love a centralized customer conversation hub.
The Cloud Accessibility & Security
Built on Amazon AWS, and powered by Twilio, our platform is fully cloud-based. No hardware needed - ever. Aloware can be accessed from anywhere on any device. Fully PCI / HIPAA compliant.
A Smarter Customer Experience
Automatically pull up CRM records before taking the call. Add another layer of intelligence to your conversations by letting our AI listen in and take notes, detect intention and record sentiment.
Enterprise Grade Call Features
Using our real time dashboard, listen in on calls, whisper to agents and barge in if needed. Set up multi-tiered teams to take cases, offer callback on wait queues and build IVRs with our visual interface.
Can I use this internationally?
Absolutely! Instantly provision phone numbers in 120+ countries at an affordable rate and start serving globally. Manage all your locations within one app. Best of all - offer customer service in off-shore offices or via BPOs. All calls and messages are globally available to manage.
Do I need any special hardware or lines?
No. Our entire telecommunication solution runs in the cloud and just needs a browser (and headsets). Our softphone opens in the browser, on your desktop or within your CRM. On-the-go we offer a mobile app, and we do support desk phones for sentimental reasons.
Does this replace my business phone?
I'm interested. Can I see it in action?
Sure! We'd love to show you the platform and learn about your use cases. We can even get you a custom quote right on our intro call tailored to your needs. Please get in touch with our sales team today here.
What's your support policy?
We offer 24/7 US-based support via email, chat
What size is the right size?
Aloware can support teams of. any size and any number of departments. Our current client base operates anywhere from 5 to 200 agents. Larger teams usually pick us for our powerful Task Routing and Call Distribution logic.