Let AI listen to your calls and surface up keywords, sentiment, and critical moments.
Save time and get report on the quality of your team's conversations with prospects without listening to every single recording. Our advanced AI will transcribe every call and surface key moments to ensure every rep is operating at their fullest potential.
We've embedded conversation analytics with AI deep into these features
Power up training with smart transcriptions from just $0.03/min.
Review thousands of calls easier, and create more efficient training processes that deliver winning conversation outcomes. Leave the manual tasks to Aloware and simply dedicate your resources to ensuring calls are maximized.
- Automatically record and transcribe calls
- Extract key information from contacts
- Count on AI to accurately categorize calls
- Get highlights to help summarize topics
- Reference agent and contact sentiments
Operate a World-Class Team
Aloware makes it easy for people managers to truly operate a high caliber team by providing leaders visibility into operating metrics across every rep. With Aloware Call Quality Assurance, sales leaders can go as deep into the data as needed, tracking important call metrics down to actual call recordings, in order to provide better training and constructive feedback to their teams.
Make Better Decisions at Every Turn
Aloware’s Real-Time Stats feature allows you to see every conversation happening in real-time, giving you the opportunity to course correct it as needed and immediately provide feedback so that the next call conversation is even better.
Say Goodbye to Unnecessary Clutter
Is your desk littered with needless sticky notes everywhere? Well, it’s time to get rid of the unwanted clutter. Aloware lets you add notes to your contacts and helps you deliver a much better customer engagement.
Teamwork is critical for success. With Aloware, you can shift your teams’ performance into overdrive. The ring groups feature lets you define a set of team members to receive calls. As a result, this feature allows them to be more effective.
Say no to time-consuming “recording checks” and let the AI do your highlighting for you
- Automatically transcribe your sales and support calls.
- Conduct quality assurance checks faster with AI-powered sentiment analysis.
- Get a reliable overview of every conversation with Aloware.
Take it from our happy customers
Frequently Ask Questions
What is call transcription?
A call transcription is the process of converting a video or audio call into written words, helping you analyze and organize the call information for quality assurance.
Is it legal to transcribe a phone call?
It depends on the state or locality but with Aloware, you don’t have to worry as we ensure all our features (including smart transcription) and services are law-compliant. From the moment your call is picked up, the receiver is already informed that the call will be recorded, hence, you get the consent. After recording the call, we ensure all the sensitive information (e.g. bank account details) are protected. Our smart transcription feature removes sensitive personally identifiable information (PII) from your transcripts through PII redaction.
How can Aloware’s smart transcription help teams?
Aloware’s smart transcriptions helps you in: 1. Simplifying complicated call center quality assurance processes 2. Analyzing overall customer sentiments. 3. Understanding your sales representative’s performance. 4. Gaining insights into what needs to be done to improve customer interactions.
What are the benefits of Aloware’s smart transcription?
1. This feature helps you to automatically categorize and assess the quality of your agent calls. 2. It captures relevant ideas, key phrases, and words so you wouldn’t miss important information. 3. It determines whether a call is generally positive, neutral, or negative. 4. It lets you easily navigate the call recording and transcription. 5. It helps you analyze the call better and determine any need for agent upskilling and improving customer interactions.
Can this feature transcribe voicemails?
Yes, voicemails can also be transcribed.
Does smart transcription transcribe all my call recordings, including calls in the past?
No, we only transcribe calls from the time you enabled the feature.