TOP CONTACT CENTER FOR GUESTY

Turn rental inquiries to real bookings

Alwoare adds calling and texting features to Guesty to communicate with their guests seamlessly. Automate workflows, reach more clients, and streamline your operations with two of the best real estate sales platforms.

Push Calls and Text

Get calls and texts automatically within both Aloware and Guesty — consistently and in sync

Real-Time Sync

Automatically record, log, and update guest communication records in both platforms

Local and international

We offer instant number provisions to the US, Canada, and 120 more countries.

Tracking and Reports

Closely supervise all your customer and agent activities, as well as your team’s performance.

AS FEATURED IN:

Control customer engagements

Give your team a boost while using Guesty — the leading short-term rental property management platform. Manage a robust and dynamic relationship with leads, prospects, guests, and regulars to ensure a hitch-free booking. Make sure your team provides a clear and seamless experience.

  • Filter events and engagements
  • Push specific campaigns to guests
  • Classify customers by channel
  • Monitor prospect dispositions
  • Track customer engagement
  • 24/7 guest communication

Powerful contact center features

Power up your team with the best contact center tools that’s fully customizable, accessible, and remote-ready. Easily set it up on any device. Manage your bookings and guests effectively. Log all points of contact with your guests as an activity, like call recordings, picture messages, and voicemails.

  • Softphone and browser functionality
  • Eliminates hardware
  • Real-time dashboard and reports
  • SMS and MMS messenger
  • Advanced IVRs
  • Coach agents and record calls

All the data in one place

With your rental business operations in mind, we made sure to initiate stellar customer service that keeps customers coming back. Highlight convenience and accessibility with a real-time view of into calls and texts with your team. Access all customer and agent activities and logs effortlessly.

  • Link calls to reservations
  • Guesty inbox notifications
  • Reservations show SMS data
  • Customer activities record
  • Call recordings
  • Voicemail and MMS logs

Introspective analytics

Analyze data and reports to see your agents’ stats. Learn more about your team’s performance by tracking calls, texts and activities. Manage your team better with our real-time reports that you can view with just a few clicks. Provide a better and stronger customer service with Aloware.

  • Target contacts for ads
  • Instant number provisioning
  • Track form submissions
  • Real-time call reports
  • Record calls and activities
  • Performance-based routing

Your favorite Aloware tools, now inside Guesty

Works Inside Guesty

The first and only sales dialer that fully operates inside Guesty. No need for chrome extensions, plug-ins, or app downloads.

Power Dialer

Connect with 5x more prospects with our Power Dialer, featuring local presence, built-in text messaging, Guesty outcome feedback and voicemail drop.

Instant Logs

All call activities, like calls, text messages, pictures in MMS and call recordings, are automatically logged on the right contact in Guesty.

Voicemail Drop

Our sales dialer detects if a call will lead to a voicemail, and drops your call automatically. Leave a pre-recorded voicemail to save time.

Click to Call & CTI

An all-in-one CTI functionality that lets you connect with phones from your browser. Call leads in one click or receive customer calls via Guesty.

Sales Performance Reports

Review call and text history to understand your customers more. Aloware brings all the important information to you so you’d know how to drive your sales further.

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Level up your contact center