Skip the Phone Tree.
Just Talk.
Aloware’s IVA (Intelligent Voice Assistant) replaces outdated IVR menus with natural conversation. Callers speak freely, the AI understands their intent, and routes them to the right place—faster, with zero button-pressing.
Every Caller, Right Place, First Try
IVR vs. IVA: What Changes
IVA Features
Callers speak in their own words. The AI interprets intent—no scripts, no rigid keywords.
Skip the menu. The IVA routes calls based on what callers actually say.
Answer common questions automatically—hours, locations, order status—without involving an agent.
Convert your existing IVR to IVA in under a minute. Revert anytime.
Auto-detect language and respond accordingly. Support callers in their preferred language.
Syncs with HubSpot, Salesforce, Pipedrive, Zoho, and more. Routing can be based on existing contact data.
When the AI can’t help, it transfers to a live agent with full context—no repetition needed.
Choose from multiple AI voices and accents. Match the personality to your brand.
How to Activate IVA
Already have an IVR set up in Aloware?
Converting it to IVA takes about 60 seconds.
Step 1: Click “Convert to IVA”
Go to the line connected to your IVR. Open settings, navigate to Routing & IVR, and click the Convert banner. The system starts analyzing your current setup.
Step 2: Review the AI Mapping
The system automatically detects your call flow, identifies decision points, extracts prompts, and generates conversational instructions. Review the greeting, pick a voice, adjust language settings.
Step 3: Activate
Click “Create & Activate.” Your IVA is now live. Callers on that line will speak to the AI instead of navigating a menu. Want to go back? You can revert to your original IVR anytime.