Aloware > Features

Everything that you need.
Nothing that you don’t.

Aloware offers all the tools you need to run your Call Center, drive sales with your Power Dialer, and text with your customers.

Phone Numbers

Local numbers

Instantly provision local numbers in the US & Canada. All local numbers come with calling, messaging, MMS and fax capability.

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Toll-free

Create a new toll-free number in US or Canada with a simple click. Our toll-free numbers support texting.

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International numbers

New office in a new location? Get an international number in 120+ countries managed by Aloware.

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Easy porting

Our porting process is free, painless and fast. If you have a number with another provider, we can port it to Aloware.

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Text messaging

Get a dedicated fax line for your company and start sending or receiving faxes.

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Picture messaging

Get a dedicated fax line for your company and start sending or receiving faxes.

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Business fax

Get a dedicated fax line for your company and start sending or receiving faxes.

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Local presence

Get a dedicated fax line for your company and start sending or receiving faxes.

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SIP intake

Get a dedicated fax line for your company and start sending or receiving faxes.

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Calling

Soft phone

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Call recording

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Call routing

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Extensions

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IVRs

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Personal Voicemail

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Call transcription

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Pause recording

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Post-call work

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Call hold

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Internal calls

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Business hours

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Roll over to cellphone

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Spam call detection

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Two-legged outbound calls

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Messaging

2-way SMS

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Seemless texting

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Pictures & GIFs

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Teamwork

Shared contacts

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Warm transfers

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Cold transfers

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Transfer to queues

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See colleagues

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Shared call inbox

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Agent coaching

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Call barging

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Call assignment

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Tags & notes

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Call parking

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Parallel calls

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Call Center

Multiple lines

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Ring groups

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Automated call distribution

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Operating hours

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Shared voicemail

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Personalized greeting

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Skill-based routing

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Preferred agent

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Round-robin distribution

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Cascading call flows

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Call overflow management

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Call queues

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Caller position

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Queue callback

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Time-based routing

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TCPA compliance

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Whisper to agents

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Handle by text

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Press 1 to accept

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Max queue hold time

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Text message assignment

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Geo-routing

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Concurrency limits

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Daily call limits

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Duplicate call prevention

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Caller ID selection

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Queue music

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Productivity

Tags everywhere

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Click to call

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Phone number capture

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Call notes

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Notifications

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Mobile app

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Desktop apps

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Post-call work

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Text on missed calls

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User roles

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Listen to recordings

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Visual queues

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Reporting

Live dashboard

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Agent wallboard

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Advanced filtering

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Call statistics

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Custom reporting

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Email reports

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Agent performance

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Call tracking

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Drill-down reports

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Geo-location reports

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Talk time reports

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Integrations

Lead API & webhook

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Form capture

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Email capture

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Advanced CTI

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2-way data sync

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SMS API

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CRM integrations

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Helpdek integrations

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Other integrations

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Power Dialer

Calling campaigns

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Fast progressive dialer

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Context display

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Call scripts

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Wrap-up screen

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Call dispositions

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Local caller ID

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Voicemail Drop

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VM Library

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Sales & Marketing Automation

SMS Broadcast

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RVM Drop

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Workflows

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Automated follow-ups

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Automatic calling

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Call triggers

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Contact triggers

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Stop management

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SMS drip campaign

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Contact Management

Mini CRM

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Customer card

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Engagement history

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DNC lists

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Contact tags

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Lead dispositions

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Appointments

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Reminders

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Calendar

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Screen pop

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Custom fields

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Engagement tracking

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Location detection

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Mobile vs Landline

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Marketing attribution

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Lead sources

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Lead segmentation

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List builder

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Uncontacted leads

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Custom imports

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Multiple phone numbers

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