Discover everything you need and more
Aloware is so much more than a sales dialer. We’re here to provide the latest tools and upgrades for your Contact Center. Aloware innovates systems and fixes grey areas through these tools you never thought you need.
Provision phone numbers in US and Canada complete with calling, text messaging, MMS, and faxing capabilities.
Relocating cross-country? Get your business an international number available within our growing list of 120+ countries.
A picture says a thousand words. All Aloware numbers are capable of sending and receiving MMS for your convenience.
We make sure you can use Aloware with ease. Enjoy fast, easy, and free porting to Aloware from any type of provider.
Easily register a new toll-free number for your customers. Call and text-supported for US and Canada.
A peer closer to your leads, get your business’ local area code across all US cities with our AI-powered local presence.
Reach out to customers through a channel they most prefer. Send and receive SMS and manage all interactions in one place.
Skip the extra work. Our SIP intake helps move your traffic easily from on-premise hardware to Aloware.
Puts your calls on record to analyze, review, or get back to later. Helps assess agent performance or cite sample on-call scenarios for training.
Get your team running the show with a customizable call routing. Set up rules and call distributions to manage your team.
Add Interactive Voice Responders (IVRs) to your customer support line so you customers are well-guided.
Make messages personal for better connections. Record and customize your voicemails for more personalized customer experience.
Stay in-charge and get follow-ups on the line before you clock out on your work shift at the end of the day.
No more switching devices. Make and receive calls from agents and other departments inside your Aloware account.
Set up and customize office hours to let your customers know when you’re ready to receive calls.
Instantly set up your contact center anywhere: hardware-free and no need for downloads. Take calls from your browser, phone or any device.
Easy phone extensions for faster connections. Designate three-digit extension numbers on manual dial directed to different departments.
Smart tool that transcribes any recorded call, giving you time to review calls and analyze customer struggles
Ensure customer safety. We provide an option for agents to pause call recording for sensitive information and details.
Multi-tasking capability that lets you hold an occurring conversation to start another one from a different line.
Spam call detection
Instantly detects bad calls for you. Also prevents robot dialers and spammers from reaching your business line.
Roll over to cellphone
Data connection not great? Aloware instantly switches calls from the app to your mobile phone in case you’re out of internet connection.
Send and receive text messages to your customers using the app.
Pictures and GIFs
Get your messages across through photos and moving images or GIFs, all supported in the app.
Move texting to the next level with instant SMS exchange from any line registered in Aloware.
Import your existing data, or let the list populate as you take calls. Aloware shares your contacts with the team, acting like a mini CRM.
Got a confused caller? Help them reach the right person by transferring an answered call to a third party.
Instantly see which of your colleagues are available to attend to a call for hassle-free warm or cold transfers.
Coach an agent on-call through speaking with them on another line, completely unheard by the other.
Give agents the ability to work on their strengths. Assign the calls to the right agent according to skill and availability to attend to special calls.
Maximize time to accommodate all calls. We offer a tool that lets you hold an ongoing call and start or attend to another third-party call.
Customer wanting to talk to another agent? Introduce a third-party during an ongoing call, and warmly transfer the customer call from there.
Transfer To Queues
Inbound calls got misdirected? Easily transfer any call to the right team or department for better handling.
Shared Call Inbox
Give inbox access to everyone on the team. Our shared Inbox provides a quick view of all recorded calls, and calls in queue.
Provide safety and security for your customers. Pause call recording for sensitive information and details.
Tags & Notes
Tag calls for smooth follow-ups and take notes during a call to bring customer satisfaction up a notch.
With Aloware, you can instantly provision a local, international, or toll-free phone number for each of your departments.
Automated Call Distribution
Route your calls automatically to available agents according to skill, assignment, or availability without delays.
Collaborate with your team through shared assets. Pre-record voicemails that can be shared and used by all members of the account.
Match each agent’s skill to a customer’s concern. Route calls according to your agent’s specialty for better customer experience.
Give everyone equal chances to talk to the customer. Distribute and route calls equally across teams, one at a time.
Call Overflow Management
Manage all calls without compromising customer satisfaction. Send your calls to different ring groups or lines to keep all calls attended fast.
Keep customers informed of their caller position to avoid irate calls. You’ll have an option to announce caller positions to customers waiting in the queue.
A contact system that can adjust to your agents’ schedules. Route calls based on the time you set for each agent, or according to their work shifts.
Whisper To Agents
Give agents vital information about an incoming call through an automated call whisper before they answer.
Never make a customer wait over lousy elevator music. Change the background music for calls in the queue to whichever fits your fancy.
Press 1 To Accept
Enjoy a click-to-accept easy action to get any call started. Have agents manually accept an incoming call by pressing 1.
Text Message Assignment
Push customer service from calls to SMS all in one place. Assign new text messages to the right agent for proper assistance.
Your agents need time breathing time too. Set up the amount of preferred call/s that agents can handle at the same time.
Duplicate Call Prevention
Talking to the same agent again can be a handful for irate customers. With Aloware, prevent calls from connecting to the same agent repeatedly.
Modify teams according to skill, purpose, or assignment so you can assign calls and messages properly.
Allot operating hours for answering calls and let customers know by leaving automatic messages when offline.
Add a human touch to your business tone by adding a personalized greeting before every call or text.
Strengthen agent-to-customer relationships and route specific calls to the agent who attended to the lead last.
Cascading Call Flows
Organize your call workflows. Set up your agents and departments into tiers for a smooth-flowing inbound call system.
Instantly manage all inbound calls. We offer tools for you to arrange calls in queues until an agent becomes available.
As soon as the caller position is announced, you can give customers on queue the option to either wait for their turn, or get a callback.
All systems are approved by law and have passed Telephony Consumer Protection Act (TCPA) regulations.
Caller ID selection
This smart tool gives you the option to choose for the best caller ID that fits, if local presence is not in use.
Handle By Text
An omnichannel tool that offers customers on the queue an added option to move calls to text when customers can’t wait any longer.
Max Queue Hold Time
Give agents enough time to prepare for every call. Set a maximum limit of callers in the queue to handle customer calls properly.
For businesses that are location-specific, Aloware lets you instantly route calls to agents or departments based on caller locations.
Daily Call Limits
Another call management option that lets you limit calls by setting up a fixed number of calls that your team can handle on a daily basis.
Simplify call management using tags. Have the option to tag calls according to your team’s function for proper follow-up distributions.
Phone Number Capture
Eliminate manual data entry tasks. Automatically capture lead phone numbers for easy callbacks and follow-ups.
Never miss a beat and get notified for a new call, text, or any activity that needs attention, in your mobile or desktop device.
One-time download and installation for a lifetime of awesome features. Get Aloware app working in its full capacity with its desktop app in place.
Missed Call Message
Never let a customer feel unimportant. Inform a lead once a call is missed through an automated text message.
Audio Recording Playbacks
Access recorded phone calls directly in the system. Put audio recordings on playback for easy assessment, review, and follow-throughs.
Click To Call
One of Aloware’s advanced CTI solutions that powers up an important call with just one click of a button.
Be more attentive to client calls, and jot down important notes directly in the system while on a call for everyone to see.
Get ready to have Aloware on-the-go and anywhere with you with a completely functional mobile app.
Automatically start follow-up sequences from a summary of your attended calls for the day, before your shift ends.
Advanced User Roles
Assign different roles and functions to agents and teams so you can limit access or assign designated tasks to each.
Boost agent productivity. Let agents see how many calls are waiting in the queue to keep track of the time they’ll be spending for each.
See every call, text, and activity happening in real-time with a live dashboard accessible to everyone. Collaborate with different teams within the system.
Filter calls according to dispositions and customized team functions. This helps you organize all calls for campaigns and follow-ups.
Customize your reports for more in-depth data. Enjoy a load of reports you can do with all the activities recorded in the app.
Oversee and evaluate agent performance through important call and status reports. Check agent activity in real-time with live dashboards.
Get a more detailed reporting by drilling down analytics and data and coming up with your preferred reports.
No need to ask what each agent is doing. Instantly see who agent status, activity and performance in a summarized dashboard.
Assess call status and quotas with an advanced call statistics report to see if you’re hitting your goals.
Send performance reports and data analytics to people outside the app with an easy ‘send to email’ functionality.
Gives a quick summary of the call information of leads and sources for easy tracking. Get the most out of leads with auto data gathering.
Talk Time Reports
See how much time is spent on each call to implement better strategies for your contact center team.
Lead API and Webhook
Customize webhook triggers on HTTP or JSON to send detailed call, text or contact info to an in-house application.
Start turning leads to deals by collecting email addresses for your marketing and sales campaigns.
2-Way Data Sync
Automatically syncs data with your current CRM, and instantly consolidates all data in one system. No need for manual updates.
Stop switching tabs with our advanced CRM integrations that you can use with major CRMs in the market.
Get instant leads from forms. Triggers your leads to fill out a form so you can include their details in your CRM.
Smartly engineered for seamless computer-to-telephone interaction. Experience advanced communication solutions that fit any device.
Get different platforms talking with our SMS API that allows you to reach customers through text directly from the app.
Power up your customer support platforms with better integrations for stellar customer service and client-to-business relationships.
Get a load of the best platforms that you can integrate with Aloware– major platforms for marketing, productivity, and CRM, all supported for your convenience.
Get leads fast with automated voicemails and call follow ups, complete with email blasts and SMS broadcast triggers.
*Start turning leads to deals by collecting email addresses for your marketing and sales campaigns.
*Automatically syncs data with your current CRM, without the need of manual updates.
Local caller ID
Save yourself the extra hassle and get your business an automated local caller ID, available across all US cities.
*Power up your customer support platforms with better integrations for seamless customer service.
Fast progressive dialer
Bring automatic dialing up a notch and instantly call a lead as soon as the next agent becomes available.
Streamline conversation flows with call scripts for faster and more convenient sales calls and customer service.
Assess calls and agent performance better with call dispositions automatically tagged after every call.
Instantly drop bad calls and voicemails with your own pre-recorded voicemails to save time on leads that matter.
Sales and Marketing Automation
Market products on channels customers prefer. Start text campaigns running and broadcast SMS straight from Aloware.
Automated workflows win the productivity game. Distribute calls and assign tasks to teams and departments inside Aloware.
One click and dial all the numbers from your data list, all made possible by our advanced Power Dialer.
Skip manual data entry and get contacts automatically added to your database by using triggers.
SMS drip campaign
Power up drip campaigns with automated SMS messages, and manage them all straight from your Aloware account.
Pre-record your voicemail and try Aloware’ ringless voicemail drop to get instant leads calling you back.
Stop doing follow-ups manually. Just tag calls and follow them up through voicemails or across different channels– SMS, emails and fax.
Trigger calls in your database with Aloware’s advanced automated systems, making work easier for you.
*Skip manual data entry and get contacts automatically added to your database by using triggers.
With built-in features that you can function as your own mini CRM. Fit for small and starting businesses.
Rely on real, recorded data and see history of activities and customer-to-agent interactions for proper assessment.
Easily tag contacts for proper lead segmentation and assignment. This accurately match contacts to the right department or agent.
Schedule meetings and appointments straight in your own calendar inside Aloware and access it right from your dashboard.
See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.
*See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.
For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
*For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
Segmentize leads for proper reconnection or remarketing campaigns. Match them with agents with the right expertise.
Multiple phone numbers
Register multiple phone numbers for your agents. Manage calls from different devices of your choice in one system.
Rekindle relationships with uncontacted leads by using different channels. Aloware supports the best channels for customer contacts.
Get a hold of a customer’s brief info before answering a call. Make better pitches with knowing something about your customers.
Eliminate bad calls from your contact list. Set up your own DNC lists within the system, for the whole team to access
Identify SQLs and see which are worth your next shot. Get the whole team involved by tagging lead dispositions manually and automatically.
Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.
*Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.
Assess agent performance or troubleshoot a problem by tracking customer-to-agent interactions inside Aloware.
Mobile vs Landline
*For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
Instantly source sales leads across different channels by connecting with them straight from the app.
*Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.
Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.