The AI Voice Agent that books the reservation, while the host stand is buried.

Answers every inbound call, books reservations, takes catering and private-event inquiries, and writes to OpenTable, Resy, or your CRM. Through every dinner rush.

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by 300+ verified sales teams.

10,000+ teams

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The shift

In hospitality, 43% of your phone is just ringing into the void.

Friday at 7 PM, the host stand is buried, the kitchen is firing, and the phone is ringing for a private event reservation. By the time the call back happens, that party of 8 is at the place across town.

The miss 43%

of restaurant phone calls go unanswered

Industry research is brutal: nearly half of inbound calls miss during peak hours. Average restaurant misses 150 calls a month — reservations, catering, gift cards, private events.

Hostie AI / Slang AI Industry Study 2025

The cost $292K

average annual revenue lost to missed calls

That's per restaurant. Average covers run $50–$150 per person; a missed party of 6 is $300–$900 in one evening. Multiply by 150 missed calls a month and the number gets serious.

Hostie AI Industry Report 2025

The off-hours pipeline 62%

of reservations happen when you're closed

Diners plan late-night, early-morning, on commutes. If your phone rolls to voicemail outside service hours, you're handing booked tables to whoever picks up.

Washington Hospitality Association 2024

Aloware answers every call instantly — books reservations, takes catering inquiries, captures private-event leads, and writes everything to OpenTable, Resy, or your CRM. In 35 languages. Through every dinner rush.

How it works

How it works.

Step 01

The call comes in — or the agent calls out.

Inbound reservation, catering inquiry, private-event request, hotel booking, short-term rental question, or guest service call. Outbound triggered by reservation reminders, deposit follow-up, group-block confirmation, or post-stay/post-meal review prompts.

Reservation Catering Private event Hotel booking STR inquiry Reminders & reviews

Step 02

The agent runs the right script.

Reservation: party size, date, time, special occasions, dietary restrictions and allergies, seating preference (bar, patio, dining room, private), VIP status check. Catering: event date, headcount, drop-off vs. served, dietary mix, budget posture, decision-maker, deadline. Private event: date and timing, headcount, room type (private dining room, full buy-out, semi-private), F&B minimum awareness, AV needs. Hotel: dates, room type, guest count, rate plan, loyalty status, special requests (early check-in, late check-out, accessible room, pet, crib).

Party + dietary Catering capture Private event Room + rate VIP & loyalty check

Step 03

Everything lands in the right system.

Reservation written into OpenTable, Resy, Tock, SevenRooms, or your in-house book. Catering and private-event leads into your event-management system or CRM. Hotel reservations into the PMS (Opera, Mews, Cloudbeds, Hotelogix, RoomRaccoon) — or short-term rental bookings into Hostaway, Guesty, OwnerRez. Recording, transcript, and AI summary attached to the guest record. The host, event manager, or front-desk team walks in already up to speed.

OpenTable Resy SevenRooms Opera PMS Mews Guesty Guest record attached

What the agent handles for restaurants and hospitality

Reservation booking against live availability.

OpenTable, Resy, Tock, SevenRooms — direct integration to your live floor plan. The agent only offers tables that are actually available, respects your seating policies (bar walk-ins, patio weather-dependence, party-size table-type rules), and writes the reservation directly into your book. No double-bookings.

Reservation modification and cancellation.

"I need to move my 7pm to 8." "I have to cancel for tomorrow." "Can you add two to my booking?" The agent handles modifications and cancellations on the call — without the host having to step out of the dining room.

Special-request and allergy capture.

Birthdays, anniversaries, dietary restrictions, severe allergies, accessibility needs, high-chair count, dog at the patio table — captured against the reservation in your structured fields, so the kitchen and the FOH walk into service ready.

Catering inquiry qualification.

Drop-off vs. served vs. full event, headcount, date, dietary mix (vegetarian, gluten-free, halal, kosher, dairy-free, nut allergies), budget range or per-head expectation, delivery and setup logistics, decision-maker, RFP deadline. Qualified inquiries get the right fields filled and the right callback urgency set. Tire-kickers get tagged for nurture.

Private-event and group-dining inquiries.

Date and timing, headcount, room type, F&B minimum awareness, AV/equipment needs, decision-maker, signed-contract timing. The agent qualifies the inquiry against your private-dining capacity and books the site-visit or call with your event manager.

Hotel and short-term-rental reservations.

Date, room type, guest count, rate plan posture, loyalty/membership status, special requests. Books against your PMS or channel manager. Captures deposit info via secure pay link sent during the call. Sends confirmation by SMS or email.

Pre-arrival and post-stay outreach.

Pre-arrival call for special-handling guests (VIPs, complicated arrival logistics, large groups, late check-ins). Post-stay review-prompt call into your loyalty or feedback flow.

Group-block and corporate booking.

Tuesday afternoon corporate booker needs 25 rooms for a Q3 conference. Wedding planner needs a room block for a Saturday wedding 6 months out. The agent qualifies dates, headcount, rate posture, decision-maker, and books the conversation with your sales team — with the right fields filled in your CRM.

No-show and waitlist management.

Reservations that don't show within 15 minutes of book time get the standard outreach call. Walk-up overflow gets routed to the waitlist, with text-when-ready handling.

Multilingual reservations and front-desk service — 35 languages.

Critical in tourist-heavy markets (NYC, Miami, LA, San Francisco, Las Vegas, Honolulu, Orlando). Same booking depth in Spanish, Mandarin, Korean, Japanese, French, German, Portuguese, Arabic, Russian.

Live transfer when judgment is required.

VIP regular calling about a special request that needs the GM. Wedding party with a complicated multi-room booking. Hotel guest with a serious complaint that needs immediate management attention. The agent reads urgency and warm-transfers to the right human with full context loaded.

The compliance line

The compliance line — payment handling, allergens, ADA, TCPA, alcohol

PCI-aware payment handling.

Deposit collection and reservation card-on-file are handled through secure-pay links sent during the call — not by the agent reading or storing card numbers. Transcripts are PCI-safe; payment data flows directly through your payment processor.
Allergen and dietary-restriction capture with care.

Severe allergy disclosures get captured into structured fields — not buried in free-text notes — so the kitchen actually sees them. The agent doesn't make medical recommendations or commit to allergen-free preparation; it routes severe-allergy bookings to a manager confirmation step.
ADA-aware accessibility intake.

Accessibility-need disclosures (mobility, vision, hearing, service animals) get captured into structured fields and flagged for staff prep. Service-animal handling stays inside ADA — no improper inquiries about disability or documentation.
TCPA compliance for outbound.

DNC scrubbing, calling-hour restrictions (no outbound calls before 8am or after 9pm caller-local), opt-out handling, A2P 10DLC registration for SMS confirmations and reminders, consent logging.
Alcohol-related guest contact.

Reservation and front-desk calls don't substitute for ID verification at the actual venue — the agent doesn't make alcohol-related commitments or confirm under-21 versus 21+ status. ABC/state-liquor compliance stays where it belongs: at the door.
State-specific recording and consent.

Two-party-consent jurisdictions (California, Florida, Pennsylvania, Massachusetts, etc.) get explicit consent prompts at call start. Recording, transcript, and AI summary log to the guest record.
GDPR-aware international guest handling.

For hotels and short-term rentals serving European guests, the agent operates inside the standard GDPR posture your existing systems already use — minimum data collection, consent capture, retention windows respected.

Built into the hospitality and restaurant tech stack you already run

Native into OpenTable, Resy, Tock, SevenRooms on the restaurant side — and Opera, Mews, Cloudbeds, Hostaway, Guesty for hotels and short-term rentals.

Native integrations with the reservation platforms. OpenTable, Resy, Tock, SevenRooms, Eveve, Yelp Reservations — direct integration. The agent quotes off live availability and writes the reservation directly into your book.
POS and restaurant-management awareness. Toast, Square for Restaurants, Lightspeed Restaurant, Aloha — for guest history, loyalty status, and check-level data when relevant.
Hotel PMS connections. Opera (Oracle Hospitality), Mews, Cloudbeds, Hotelogix, RoomRaccoon, Stayntouch — for live availability, rate plan handling, group-block awareness, and reservation writeback.
Short-term-rental platforms. Hostaway, Guesty, OwnerRez, Lodgify — for property-level booking, channel-manager awareness, and guest-record creation.
Catering and event-management tools. Tripleseat, Event Temple, Honeybook (for boutique caterers and small venues) — direct.
Plus the general CRMs hospitality groups run. HubSpot, Salesforce, Pipedrive, Zoho, GoHighLevel.
Pickup stack working underneath. NumberGuard prevents your venue numbers from getting flagged as spam — a real risk on reservation-confirmation and post-stay outbound. Branded Calling shows your restaurant or hotel name on the guest's screen so the callback gets answered. Local Presence matches outbound area code to the guest's market — relevant for destination venues serving traveling guests.
Same compliance posture across the platform. SOC2 certified, A2P 10DLC registered, DNC management, PII redaction in transcripts.
One bill, same rate. 10 cents per minute, whether the agent is taking a 9pm reservation or your event manager is following up on a wedding inquiry.

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The segments it earns its keep in

Same agent, different scripts and integration hooks.

Independent restaurants.

Reservation booking against OpenTable or Resy, allergen and special-request capture, no-show and waitlist handling. Phone-rings-during-rush is the killer use case.

Restaurant groups (multi-location).

Cross-location routing, brand-specific scripts, group-level reporting. The agent answers as the right brand for the right number.

Catering operations.

High-volume inquiry qualification, dietary-mix and budget intake, RFP deadline awareness, decision-maker capture, follow-up cadences.

Private-event and group-dining venues.

Site-visit booking, F&B-minimum-aware qualification, AV-and-room-type intake, deposit and contract follow-up.

Boutique and independent hotels.

Direct booking advantage (avoid OTA commissions), special-request handling, late-check-in coordination, group-block intake.

Hotel chains and brand-affiliated properties.

Loyalty-aware guest service, brand-standard scripting, group-block handling for corporate accounts.

Short-term rentals (multi-property managers).

Property-specific intake, lockbox and check-in instruction, mid-stay maintenance routing, post-stay review prompts.

Resorts, country clubs, golf clubs.

Reservation and tee-time booking, member vs. non-member service handling, event and dining coordination across multiple revenue streams.

Bars and nightlife (table service, bottle service, special events).

Reservation depth varies — from simple party-size to detailed table-and-bottle qualification.

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Questions teams ask before switching

Will the agent book reservations directly into OpenTable or Resy?

Yes. Direct integration with OpenTable, Resy, Tock, SevenRooms, Eveve, and Yelp Reservations. The agent quotes off live availability and writes the reservation into your book — same as a host taking the call manually. Modifications and cancellations work the same way.

How does it handle severe allergies and dietary restrictions?

Captures them into structured fields (not free-text notes), so the kitchen actually sees them at service. For severe allergies, the agent routes to manager confirmation rather than committing to allergen-free preparation directly.

Which hotel PMS systems does it integrate with?

Opera (Oracle Hospitality), Mews, Cloudbeds, Hotelogix, RoomRaccoon, Stayntouch on the hotel side. Hostaway, Guesty, OwnerRez, Lodgify on the short-term-rental side. Plus channel-manager awareness for properties running multiple OTAs.

Can it handle catering and private-event qualification?

Yes. Catering inquiries get the full intake — drop-off vs. served, headcount, dietary mix, budget posture, decision-maker, RFP deadline. Private events get room-type, F&B-minimum, AV-needs, and decision-maker captured. Tripleseat, Event Temple, and Honeybook integrations available for catering and event-focused operations.

How does it take payment for deposits or card-on-file holds?

Secure-pay links sent during the call. The agent doesn't read, hear, or store card numbers — payment flows directly through your processor. Transcripts stay PCI-safe.

Can it handle multilingual guests?

Yes — 35 languages with mid-call switching. Especially load-bearing in NYC, Miami, LA, San Francisco, Las Vegas, Honolulu, and Orlando markets, plus international destinations.

Does it handle reservation reminders and no-show outreach?

Yes. Day-of confirmation reminder by SMS, no-show outreach within the standard window, waitlist text-when-ready handling.

Will it handle hotel late-check-in and special-request calls?

Yes. Late check-in coordination, room-readiness questions, accessibility setup, pet handling, crib and rollaway, in-room delivery requests. Routes to a human when judgment is required (mid-stay maintenance, complaints).

How does it stay TCPA compliant on outbound campaigns?

DNC scrubbing, calling-hour restrictions (no outbound calls before 8am or after 9pm caller-local), opt-out handling, A2P 10DLC registration for SMS, consent logging.

Does it work for restaurant groups with multiple locations?

Yes. Cross-location routing, brand-specific scripts per location or concept, group-level reporting. The agent answers as the right brand for the right number.

How long does setup take?

Most independent venues have a working agent live the same week. Configure the reservation script, the catering and event intake, the special-request structured fields, connect OpenTable or your PMS, and you're answering. The first one to two weeks is for refining intake based on actual call recordings.

What happens when a guest asks something off-script — like a complicated complaint?

The agent acknowledges, captures the issue, and warm-transfers to a manager or routes to a manager callback. It doesn't make compensation commitments or adjust bills — that judgment stays with management.

See it take your next reservation.

Book a 15-minute demo and we'll wire up your reservation platform, your catering and event intake, and your special-request fields. Run a real Friday-night reservation call live — the kind that's coming in tonight at 7pm — and watch the booking land in OpenTable or Resy before the demo ends.

Book a demo