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The Best Dialpad Alternative:
The phone system that picks up

when you do.

Aloware is the Dialpad alternative built for customer-facing teams that need their tools to actually work. AloAi voice and SMS agents that save hours every day. Call quality your reps can rely on. White-glove support you can reach without filing a ticket. One platform, $70/user/month, no per-minute meter.

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TL;DR — verified April 2026

The best Dialpad alternative in 2026 is Aloware. Dialpad is an AI-marketed UCaaS platform — but customer reviews on G2, Capterra, and Trustpilot consistently flag the same operational gaps: dropped calls, mobile app crashes, hit-or-miss support, and AI features that don't deliver on the demo. Aloware was built for the opposite job. One platform at $70/user/month, with AloAi voice and SMS agents that work autonomously, 99.99% uptime monitored at status.aloware.com, white-glove support reachable through chat or phone on every plan, and a dedicated AI implementation team plus weekly onboarding webinars to keep teams running. No per-minute meter. No 250-SMS-per-user cap. No mandatory $5 Compliance Recovery Fee. Monthly billing. Cancel anytime.

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The Real Problem

Dialpad demos the AI. Aloware ships the calls.

Dialpad's demos look great. Real-time transcription, AI summaries, sentiment dashboards. The reality customers describe on G2 and Capterra is different: dropped calls, frozen mobile apps, support tickets that close without resolution, AI that mangles names and numbers. Aloware was built for the moment that matters — when your rep clicks dial at 9am Tuesday and the call has to connect.

What Dialpad Shows in the Demo

AI-native. Agentic. Beautifully animated.

Real-time transcription. Live Coach Cards. Sentiment dashboards. Trained on 7+ billion minutes of conversations. The pitch deck is genuinely impressive — and most of the features exist. The question is whether they work the way they did in the demo when your team logs in Monday morning.

Beautifully animated demos.
What Aloware Delivers Every Day

99.99% uptime. AI that takes the call. Support that picks up.

AloAi voice and SMS agents that work autonomously on inbound and outbound. 99.99% uptime tracked publicly at status.aloware.com. Live chat and phone support on every plan, no priority tier you have to pay extra for. Weekly onboarding webinars and a dedicated AI implementation team. The platform you log into Tuesday morning works the same way it worked in your demo.

Software your team can actually rely on.
✓

Stop paying for the demo. Start paying for the calls that connect.

Marketing ≠ Delivery
The Call Has to Connect

The boring stuff that actually matters

Customer reviews on G2 and Capterra describe the same Dialpad pattern over and over: the marketing demos beautifully, the platform doesn't always deliver. App freezes. Calls drop. Mobile app refuses to open. Transcripts mangle names and numbers. A phone system that doesn't reliably make a phone call isn't a phone system — it's a marketing presentation.

99.99%

Uptime you can monitor

Aloware publishes its real-time uptime publicly at status.aloware.com. Anyone can check, anytime — including before they sign a contract. Most VoIP vendors quote 99.9% (which sounds the same but is roughly 9× more downtime). We don't.

Public · Monitored · Verifiable
Multi

Calls that connect

Built on enterprise-grade carrier infrastructure with multi-carrier routing and automatic failover — a single carrier degradation doesn't drop your team's calls. Aloware proactively monitors carrier health across the network and routes around problems before they hit your reps.

Multi-carrier · Auto-failover
3-in-1

Apps that work in production

Aloware's mobile app, desktop app, and embedded CRM dialer (Talk2) share one source of truth. Calls, texts, dispositions — everything syncs in real time. Reps can switch between devices mid-conversation without losing context.

Real-time sync · No reload required
!
The Dialpad reality, in their customers' own words · 2026

"Now it fails at least 90% of the time." — Capterra reviewer, 2026

"The Dialpad application will sometimes freeze up requiring you to manually close the application and restart it." — Capterra reviewer

"The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer..." — Capterra reviewer

Source: Capterra Aircall vs Dialpad comparison reviews · 2026

AI That Works in Production

Aloware ships AI that takes the call. Dialpad ships AI that takes notes.

Both platforms have AI. They aim at different jobs — and Dialpad is honest about what theirs does (transcription, summaries, scorecards, coaching cards). The question is whether the AI you're paying for actually moves the needle on the conversation, or just adds metadata after it.

Aloware AloAi · AI for the conversation

Autonomous voice and SMS agents that actually take work off your team

✓

Voice Agent — autonomous on inbound + outbound. Picks up missed calls, runs after-hours coverage, qualifies outbound leads, books meetings into rep calendars.

✓

SMS Bot — two-way text conversations. Qualifies leads, schedules appointments, escalates to human. Dialpad has no equivalent at standard tier.

✓

AI Call Rescue — 24/7 missed-call handler. Auto-routes every missed call to AloAi so no caller leaves without a conversation. Dialpad uses traditional IVR/ACD only.

✓

Transcription, summaries, sentiment. Same outcomes Dialpad's ACE delivers — included in uPro instead of a $60/user/month add-on.

✓

Model choice — GPT, Claude, Gemini. Switch models per workflow or when better ones ship.

✓

Dedicated AI implementation team. Real humans manage agent setup and tuning for your use case.

✓

Transparent pricing — $0.10/min published. Not gated behind a sales call.

✓

Form2Call. Web form submission triggers an AloAi outbound call within seconds. Speed-to-lead in seconds, not minutes.

Dialpad AI · AI for managers

Strong tools for reviewing what already happened

✓ Real-time transcription on every plan — genuinely strong baseline.
✓ AI Live Coach Cards on Connect Pro+ — keyword-triggered coaching prompts for reps.
✓ AI Scorecards on Sell/Support Premium ($150/user) — automated QA scoring.
✓ AI Playbooks on Sell plans — tracks BANT/SPIN methodology adherence.
! DialpadGPT is the only model — no choice between GPT, Claude, or Gemini.
! AI Voice Agent priced via opaque credit system — requires sales conversation to understand.
! Self-serve to configure — no dedicated AI implementation team.
! No autonomous AI SMS bot at standard tier.
⚡

Dialpad's AI helps managers review what already happened. Aloware's AI handles the conversation as it's happening — so your team gets the time back.

Comparison

Same team. Half the bill. Half the bill.

Dialpad's $15/user/month entry plan has no CRM, no power dialer, no real sales features, and a 250-SMS cap. The plan customer-facing teams actually need is Sell Advanced at $95/user — and the moment you upgrade, per-minute charges turn on along with mandatory fees.

Comparison Section
10-rep team · monthly
Dialpad Sell Advanced
Aloware uPro
Per-user seat
10 × $95 = $950
10 × $70 = $700
Compliance Recovery Fee
10 × $5 = $50
$0
E911 Recovery Fee
10 × $0.99 ≈ $10
$0
Per-minute outbound (~60K min)
$1,200
$0
Per-minute inbound (~5K min)
$50
$0
MONTHLY TOTAL —
MONTHLY TOTAL ~$2,260
MONTHLY TOTAL $700
ANNUAL TOTAL —
ANNUAL TOTAL ~$27,120
ANNUAL TOTAL $8,400
Conservative volume profile: 10 reps × 100 outbound calls/day × 3 minutes × 20 working days = 60,000 minutes/month. Inbound estimated at ~25 min/rep/day. Real outbound teams often exceed this by 2×.

A 10-rep team saves ~$18,720/year switching from Dialpad to Aloware.

Dialpad pricing verified from dialpad.com/pricing, Capterra, GetVoIP, SquareTalk, Quo, ringly.io · April 2026. Aloware pricing from aloware.com/pricing.
The Fees Nobody Mentions in the Demo

Why Dialpad bills land 30–40% above the quote

The per-minute meter is one of three line items that don't appear in Dialpad's published pricing. The other two are mandatory on every plan.

01

Compliance & Administrative Cost Recovery Fee

$5/user/mo

Mandatory on every plan. Dialpad's docs describe it as offsetting "regulatory requirements." Doesn't appear in advertised pricing.

02

E911 Regulatory Recovery Fee

$0.99/user/mo

Mandatory on every plan with calling. Like the Compliance Fee, it shows up on the invoice — not in the demo.

03

Per-minute charges (Sell + Support)

$0.01 in / $0.02 out

Billed by the minute (not the second), on top of the seat fee. Connect tier doesn't have it — but Connect doesn't have a power dialer either.

!
What customers actually find on the invoice · G2, 2026

"Quoted $540, but the final bill was nearly $750." — Dialpad customer · G2

"Compliance fee, E911 fee, per-minute charges add nearly 40% to monthly fees. I was not prepared for that." — Dialpad customer · G2

"Support and Sell plans charge per minute on top of the monthly fee. Nobody mentions this until you're on the invoice." — Dialpad customer · G2

✓
Aloware bill: 10 users × $70 = $700. No compliance fee. No E911 surcharge. No per-minute meter on agent calls. The number on the pricing page is the number on the invoice.
Comparison

Aloware vs Dialpad — side by side

Every feature that matters when your team's job is talking to customers, mapped honestly.

Comparison Table
Feature Aloware uPro Dialpad
Reliability & Support
Public uptime status pagestatus.aloware.comHas it; doesn't link to it
Public uptime SLA99.99%99.9% (~9× more downtime)
Live chat support✓ Every plan✓ Every plan
Phone support✓ Every planPro $25/user+ only
24/7 supportAvailablePro+ only
Weekly onboarding webinar✓ Open to allSelf-serve docs
Dedicated AI implementation team✓ Real humans✕ Self-serve
Calling & Dialing
Inbound calling + IVRFullFull
Power dialer✓Sell Advanced ($95) + meter
Preview dialer✓Sell Advanced + meter
Predictive dialeruPro+✕ Not standard
Voicemail drop✓Sell Advanced+
Local presence dialingVerified + managedSalesforce-only on higher tiers
Branded caller IDStandard + Enhanced✕ Not sold
Per-minute charges on agent callsNone$0.01 in / $0.02 out (Sell+Support)
Call recording + transcriptionAll plansRecording yes; AI transcription bundled
Messaging
1:1 agent SMS / MMSTruly unlimited250/user/mo cap
Bulk SMS broadcasts✓Limited (50-recipient cap)
SMS sequences / dripsuPro+✕
Shared SMS inbox✓✓
Autonomous AI SMS botAloAi SMS Bot✕ Premium agentic only
RCS messagingAvailable✕
SMS overage charges$0$0.008/SMS, $0.024/MMS
AI
AI voice agent (inbound)AloAi · $0.10/min publishedOpaque credit pricing
AI voice agent (outbound)AloAi availableAvailable, maturing
AI SMS agentAloAi SMS Bot✕
Missed call AI handlerAuto-routes 24/7✕ Traditional IVR only
Form2Call✓✕
LLM model choiceGPT, Claude, Gemini✕ DialpadGPT only
AI transcriptionuPro+All plans
AI call summariesuPro+All plans
Sentiment analysisuPro+All plans
AI Live Coach Cards✕Connect Pro+
AI Scorecards (auto QA)✕Premium $150
AI Playbooks (BANT/SPIN)✕Sell plans
CRM Integration
HubSpot (depth)Highest rated G2Connect Pro+ · logging issues
HubSpot workflow triggersuPro+✕
SalesforcexProPro $25 (light) · Sell $95 (full)
Entity-level CRM syncContact, deal, companyActivity logging
PipedriveAll plans✕ Not native
GoHighLevelAll plans✕
Embedded CRM dialer (CTI)Talk2Separate app
Pricing & Contract
Per-user / month list$70$15 / $25 / $39 / $95 / $150
Compliance Recovery Fee$0$5/user/mo (mandatory)
E911 fee$0$0.99/user/mo (mandatory)
Per-minute meterNone$0.01 in / $0.02 out
SMS overage$0$0.008/SMS
Self-serve signup✓Trial → sales
Cancel anytime on monthly✓✕ Annual auto-renew
Reliability & Support
FeatureAlowareDialpad
Public uptime status page status.aloware.com Has it; doesn't link
Public uptime SLA 99.99% 99.9% (~9× more downtime)
Live chat support ✓ Every plan ✓ Every plan
Phone support ✓ Every plan Pro $25/user+ only
24/7 support Available Pro+ only
Weekly onboarding webinar ✓ Open to all Self-serve docs
Dedicated AI implementation team ✓ Real humans ✕ Self-serve
Calling & Dialing
FeatureAlowareDialpad
Inbound calling + IVR Full Full
Power dialer ✓ Sell Advanced + meter
Preview dialer ✓ Sell Advanced + meter
Predictive dialer uPro+ ✕ Not standard
Voicemail drop ✓ Sell Advanced+
Local presence dialing Verified + managed Salesforce-only on higher tiers
Branded caller ID Standard + Enhanced ✕ Not sold
Per-minute charges None $0.01 in / $0.02 out
Call recording + transcription All plans AI transcription bundled
Messaging
FeatureAlowareDialpad
1:1 agent SMS / MMS Truly unlimited 250/user/mo cap
Bulk SMS broadcasts ✓ 50-recipient cap
SMS sequences / drips uPro+ ✕
Shared SMS inbox ✓ ✓
Autonomous AI SMS bot AloAi SMS Bot ✕ Premium only
RCS messaging Available ✕
SMS overage charges $0 $0.008/SMS, $0.024/MMS
AI
FeatureAlowareDialpad
AI voice agent (inbound) AloAi · $0.10/min Opaque credit pricing
AI voice agent (outbound) AloAi available Available, maturing
AI SMS agent AloAi SMS Bot ✕
Missed call AI handler Auto-routes 24/7 ✕ Traditional IVR only
Form2Call ✓ ✕
LLM model choice GPT, Claude, Gemini ✕ DialpadGPT only
AI transcription uPro+ All plans
AI call summaries uPro+ All plans
Sentiment analysis uPro+ All plans
AI Live Coach Cards ✕ Connect Pro+
AI Scorecards (auto QA) ✕ Premium $150
AI Playbooks (BANT/SPIN) ✕ Sell plans
CRM Integration
FeatureAlowareDialpad
HubSpot (depth) Highest rated G2 Connect Pro+ · logging issues
HubSpot workflow triggers uPro+ ✕
Salesforce xPro Pro $25 (light) · Sell $95 (full)
Entity-level CRM sync Contact, deal, company Activity logging
Pipedrive All plans ✕ Not native
GoHighLevel All plans ✕
Embedded CRM dialer (CTI) Talk2 Separate app
Pricing & Contract
FeatureAlowareDialpad
Per-user / month list $70 $15 / $25 / $39 / $95 / $150
Compliance Recovery Fee $0 $5/user/mo (mandatory)
E911 fee $0 $0.99/user/mo (mandatory)
Per-minute meter None $0.01 in / $0.02 out
SMS overage $0 $0.008/SMS
Self-serve signup ✓ Trial → sales
Cancel anytime on monthly ✓ ✕ Annual auto-renew
Verified April 2026 from G2, Capterra, Trustpilot, dialpad.com/pricing, Dialpad product documentation, ringly.io, SquareTalk, Quo.
Switch to Aloware
Switching from Dialpad

How to migrate without getting caught in auto-renewal

Dialpad cancellation is a known issue. Trustpilot lists 2,932 reviews averaging 4.0/5 — and the most-cited recurring complaint isn't the product, it's contracts auto-renewing despite cancellation requests. Here's how to move to Aloware in 30 days.

01

Read your auto-renewal clause first

Pull your Dialpad contract. Find the renewal date and auto-renew window — typically 60-90 days before term end. Send written cancellation notice now. Per BBB and G2 reports: phone calls and chat tickets get closed without resolution.

Day 0 · 1 hour
02

Run Aloware in parallel

Spin up Aloware on monthly billing. Port your numbers, sync your CRM, train your team. Aloware handles porting from Dialpad at no charge — 7 to 14 business days. Temporary numbers are provided so your team keeps working during the transition.

Days 1–21 · ~10 hours setup
03

Cut over · Escalate if Dialpad stalls

When your Dialpad term ends, fully cut over. If Dialpad disputes the cancellation or stalls the port-out: file FCC and FTC complaints. BBB documentation shows Dialpad has been forced to process port-outs and refunds after FCC complaints in multiple cases.

Day 30 · Done
!
The cancellation is the hard part · Trustpilot, BBB, G2 · 2026

"Their contract auto-renewed despite cancellation requests, resulting in being charged over $400 per month for unneeded lines." — Dialpad customer · G2

"We paid over $10,000 to get started, were given multiple project managers because their call quality was so poor. Customer support was unresponsive. We were ghosted when requesting refunds within the 14-day cancellation period." — Dialpad customer · BBB

"SMS service stopped working for 3 months, still being billed, support completely unresponsive." — Dialpad customer · G2

Read your contract today. Submit cancellation in writing well before the renewal window. Port your numbers out first — service doesn't auto-cancel when numbers port. If they stall, the FCC route works.

Questions teams ask before switching

Is Aloware actually a Dialpad alternative?

Yes — for any team whose job is talking to customers. Dialpad is a UCaaS phone system with AI bolted on. Aloware is a customer engagement platform: power dialer, AloAi voice and SMS agents, deepest HubSpot integration on G2, white-glove support reachable on every plan.

If conversations with customers drive your business, Aloware is the right swap.

Why do customers switch from Dialpad to Aloware?

Three patterns come up consistently in reviews on G2, Capterra, and Trustpilot:

(1) Call quality and mobile app reliability — dropped calls, app crashes, frozen states. (2) Hit-or-miss support — tickets closed without resolution, week-long callback waits. (3) Bills landing 30–40% above the quote because of the per-minute meter, $5 Compliance Recovery Fee, and $0.99 E911 fee.

Aloware is structurally different on all three: 99.99% uptime, white-glove support on every plan, no hidden fees.

How much does Dialpad really cost once I add everything?

Dialpad's $15 Connect Standard has no CRM, no dialer, no sales features, and a 250-SMS cap. The plan most outbound teams need is Sell Advanced at $95/user — plus $0.02/minute outbound, plus $0.01/minute inbound, plus $5/user Compliance Fee, plus $0.99/user E911 fee, plus SMS overages.

A 10-rep team running real volume comes in around $2,260/month. Aloware uPro for the same team: $700/month, no per-minute charges, unlimited SMS.

Does Dialpad really charge per minute?

99.99% — published publicly at status.aloware.com so anyone can monitor. Aloware uses multi-carrier routing with automatic failover so a single carrier degradation doesn't drop your team's calls.

How is Aloware's customer support different from Dialpad's?

Live chat and phone support included on every Aloware plan — Startup, iPro, uPro, xPro. No "Premium Support" tier you have to pay extra for. Plus a weekly onboarding webinar open to all customers and a dedicated AI implementation team for AloAi setup.

Dialpad gates 24/7 phone support behind their Pro plan ($25/user); BBB and G2 reviews describe tickets closed without resolution and week-long callback waits at lower tiers.

Does Aloware have AI like Dialpad?

Both platforms have AI — they aim at different jobs. Dialpad's AI helps managers review calls (transcription, summaries, scorecards, AI Live Coach Cards). Aloware's AI takes the call (autonomous AloAi Voice Agent on inbound and outbound, AloAi SMS Bot, Missed Call AI Handler, Form2Call).

Plus Aloware lets you choose your model — GPT, Claude, or Gemini — and pricing is published transparently at $0.10/min.

Can I choose my AI model on Aloware?

Yes — GPT-4o, GPT-4.1, Claude 4.5 Sonnet, Claude 4.5 Haiku, Gemini 2.5 Flash. Switch models per workflow or change them when better ones ship.

Dialpad uses only DialpadGPT, their proprietary model — no customer choice.

What are Dialpad's SMS limits?


+
250 outbound SMS per user per month on every plan, including the $150/user Premium tier. Overages cost $0.008/SMS. Dialpad's bulk SMS feature also caps recipients at 50 per send.

Aloware includes truly unlimited 1:1 agent SMS on every plan, plus bulk broadcasts and sequences on uPro+.

Can I cancel Dialpad early?

Most Dialpad contracts are annual with auto-renewal — typically a 60-90 day window before term end. Miss the window and you're locked in for another year.

Trustpilot lists 2,932 reviews averaging 4.0/5, with recurring complaints describing contracts auto-renewing despite cancellation. Submit cancellation in writing well before the renewal window. Port your numbers out first.

How long does migration from Dialpad take?

Most teams complete a full cutover in 30 days: 1 hour to read your Dialpad contract and submit written cancellation, ~10 hours to set up Aloware (number porting, CRM sync, team training), 2-4 weeks running both in parallel, then full cutover at your Dialpad renewal date.

Aloware's onboarding team handles porting and CRM integration at no charge, and the weekly onboarding webinar means anyone on your team can drop in for help.
The Phone System That Works When You Do

Stop paying for the demo. Start paying for the calls that connect.

$70 per user per month. One platform. AloAi voice and SMS agents. White-glove support on every plan. 99.99% uptime, monitored at status.aloware.com. No per-minute meter. No 250-SMS cap. No compliance fee.

Book a 20-minute demo → See pricing

99.99% uptime · BAA available · Monthly billing · 1-seat minimum · Cancel anytime