The AI Voice Agent that picks up, while your techs are on the truck.

Triages emergency vs. estimate, validates service area, books the appointment window, and dispatches into ServiceTitan, Housecall Pro, Jobber, or your CRM. 24/7, in 35 languages.

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by 300+ verified sales teams.

10,000+ teams

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The shift

In home services, the truck that answers gets the job.

Your best techs are on a roof, under a sink, in a crawl space. They can't pick up. The customer with the burst pipe doesn't wait — they call the next number on the list.

The miss 27%

of inbound calls go unanswered — on a normal day

During heat waves, freeze events, and storm spikes, the miss rate doubles. 85% of callers who hit voicemail never call back.

Invoca, HomeAdvisor 2025

The premium hours 31%

of HVAC emergency calls come in after hours

9 PM, no AC, July. The customer is dialing every contractor in town. The first one to answer charges premium rates — and earns a customer for life.

Ethos Link Systems 2025

The cost $45K–$120K

annual revenue lost per contractor to missed calls

That's industry data from 1,200+ contractors. Emergency tickets average $700–$1,050. Voicemail captures less than 3% of the value of a missed call.

CallBird AI, Invoca 2025

Aloware answers every call in under one ring — triages the urgency, books the dispatch, and texts your on-call tech. Even during the heat wave. Even at 2 AM.

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From ringing to rolling truck

From ringing to rolling truck.

Step 01

The phone rings.

Emergency hotline, marketing line, Google LSA call, Yelp click, repeat-customer ringback — the agent picks up in your company's voice.

Emergency hotline Google LSA Yelp Marketing line Repeat ringback

Step 02

The agent runs triage.

Service area check (do you service this zip code, drive time, or county). Job type (emergency vs. routine vs. estimate). Symptom intake (no cool, no heat, no power, smell of gas, water leaking). Customer status (existing customer, member of your maintenance plan, new caller). Communicates after-hours pricing where applicable.

Service area Job type Symptom intake Member status After-hours pricing

Step 03

The job hits dispatch.

Appointment window booked against your tech availability — same-day emergency, next-business-day routine, or estimate slot for big-ticket sales. Service ticket created in ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or whatever you run on. Customer gets the confirmation text. Your dispatcher gets the heads-up.

ServiceTitan Housecall Pro Jobber FieldEdge Workiz Same-day dispatch

What the agent dispatches

24/7 emergency answering — including the weather spike.

The 11pm AC call. The Saturday water heater. The frozen-pipe Sunday at -10°F. The agent doesn't get overwhelmed during heat waves or cold snaps — it picks up the 40th call the same way it picked up the 1st.

Service area validation up front.

Most teams waste minutes on calls from outside their service area, then have to politely decline. The agent checks zip code, drive-time radius, or county boundary first. Out-of-area callers get a clean "we don't service that area" before the qualification starts.

Trade-specific symptom intake.

HVAC ("no cool, no heat, capacitor sound, frozen coil, thermostat issue"), plumbing ("active leak, slab leak, drain clog, water heater, sewer backup, gas smell"), electrical ("partial power, breaker tripping, sparking outlet, EV charger install, smell burning"). The agent asks the right diagnostic questions for the trade — not a generic "tell me about your problem."

Emergency vs. routine routing.

True emergencies (gas smell, electrical sparking, active flood, no heat in winter, no cool in summer for elderly/medical) get flagged and either live-transferred or pushed to your on-call tech queue. Routine calls get the standard appointment window.

Estimate appointments for big-ticket sales.

New AC system, full repipe, panel upgrade, roof replacement, solar consult, window/door install — these aren't service calls, they're sales appointments. The agent qualifies budget range, timeline, decision-maker, financing interest, and books the estimate with your sales/estimator team.

Maintenance-plan member identification.

Most HVAC and plumbing companies run membership programs. The agent identifies members on the call, prioritizes their booking, and applies the right pricing. Non-members get an offer to join during the booking flow when it's relevant.

After-hours and emergency rate disclosure.

The agent communicates your after-hours rate, diagnostic fee, or trip charge clearly before the customer is committed — no surprise-charges blowback when the tech arrives.

Multilingual booking — 35 languages.

Critical in Sun Belt, Southwest, and major-metro markets where Spanish, Vietnamese, and Tagalog-speaking homeowners are a meaningful share of the customer base. The agent qualifies and books in the customer's language and writes the ticket back in English for your dispatch team.

Estimate and quote follow-up.

The customer who got an estimate three weeks ago and never called back. The agent runs the follow-up call — answering objections within your authorized scope, offering financing options if relevant, and either booking the install or scheduling a callback with your sales team.

Live transfer when it matters.

Gas smell, electrical fire risk, customer with a flooded house and a panicked tone — the agent reads the urgency and warm-transfers to your on-call dispatcher with the full call context loaded.

Lead-source attribution preserved.

Google LSA, Yelp, Angi, HomeAdvisor, Networx, Nextdoor, Facebook, direct mail — the agent captures and writes back the source so your marketing spend tracking stays clean.

The compliance side

The compliance side — TCPA, licensure, and the after-hours premium

TCPA compliance for outbound.

DNC scrubbing, calling-hour restrictions (no outbound calls before 8am or after 9pm caller-local), opt-out handling, A2P 10DLC registration for SMS. Especially load-bearing for membership-renewal and estimate-follow-up campaigns where you're dialing existing-customer lists.
Licensure disclosure where required.

The agent can recite your state license numbers (HVAC contractor, plumbing license, electrical license, roofing) when asked or when state regulations require disclosure on consumer-facing communications.
Pricing transparency on after-hours and diagnostic fees.

Customers in a panic at 11pm don't read the fine print. Surprise charges blow up online reviews. The agent communicates the after-hours rate, diagnostic fee, or trip charge clearly during the booking — so the price the tech quotes on arrival is the price the customer expected.
Insurance and bonding mentions.

When asked about coverage (especially relevant for restoration, roofing, electrical), the agent confirms your bonding and insurance status from your published company info.
Recording and consent.

Two-party-consent jurisdictions (California, Florida, Pennsylvania, etc.) get explicit consent prompts at call start. Recording, transcript, and AI summary log to the customer record.

Built into the dispatch stack you already run

Native into ServiceTitan, Housecall Pro, Jobber, FieldEdge, and the rest of the field-service stack — so the ticket lands where your dispatcher is already looking, not in a separate inbox.

Native integrations with field-service management systems. ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, ServiceFusion — direct integration. Service tickets, customer records, dispatch notes, and call logs push live, not on overnight batch sync. For specialty trades: AccuLynx and JobNimbus (roofing), GorillaDesk and PestPac (pest control).
Plus the general CRMs your office may run alongside. HubSpot, Salesforce, Pipedrive, Zoho, GoHighLevel.
Pickup stack working underneath. NumberGuard prevents your dispatch number from getting flagged as spam — a real risk when you're dialing high volumes of estimate follow-ups. Branded Calling shows your company name and logo on the customer's screen so the callback gets answered. Local Presence matches outbound area code to the customer's market — relevant for multi-market operations.
Same compliance posture across the platform. SOC2 certified, A2P 10DLC registered, DNC management, PII redaction in transcripts.
One bill, same rate. 10 cents per minute, whether the agent is fielding the 11pm AC call or your CSR is calling a member back about a tune-up.

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The trades it earns its keep in

Same agent, different intake scripts and dispatch logic.

HVAC.

Heat wave and cold snap surge handling. Diagnostic intake (no cool, no heat, frozen coil, capacitor symptoms, thermostat issues). Tune-up booking, repair vs. replace triage, system-replacement estimate qualification.

Plumbing.

Active-leak triage, water heater repair vs. replace, drain and sewer service, slab leaks, gas-line work. Emergency-rate disclosure built in.

Electrical.

Partial-power, breaker, panel upgrade, EV charger install, generator service. Live-transfer triggers for fire-risk symptoms.

Roofing.

Storm-damage intake, insurance-claim workflow handling (carrier name, claim number, adjuster info), inspection booking, full-replacement estimate qualification.

Solar.

Consult booking, qualification by utility bill range and roof condition, financing interest, post-install warranty calls.

Pest control.

Initial-treatment scheduling, recurring-service member identification, emergency calls (wasps, rodents, bedbugs).

Garage door, locksmith, appliance repair.

Same-day service triage, brand/model intake (especially for appliance), pricing transparency on trip charge.

Restoration (water/fire/mold).

Insurance-driven workflow — carrier and adjuster intake, urgency triage, immediate dispatch for active water events.

Lawn care, landscaping, pool service.

Recurring-service customer identification, one-time service booking, estimate scheduling for design/install.

Questions teams ask before switching

How does the agent handle a true emergency call vs. a routine repair?

Triage on intake. Symptoms that indicate fire risk (electrical sparking, smell of burning), gas exposure (gas smell, hissing line), active water damage (flood, ceiling leak, slab leak), or extreme weather risk (no heat in a cold snap, no cool with elderly or medical-vulnerable in the home) get flagged as emergency and either live-transferred to your on-call dispatcher or pushed to your emergency tech queue. Routine calls get the standard appointment-window booking.

What field-service software does it integrate with?

ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, and ServiceFusion are native. AccuLynx and JobNimbus for roofing. GorillaDesk and PestPac for pest control. Plus HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel for offices that run a separate CRM alongside their FSM.

Can it identify maintenance-plan members and apply the right pricing?

Yes. The agent looks up the caller in your customer database, identifies plan membership status, and applies the correct pricing, scheduling priority, and script flow. Non-members get the regular pricing with an offer to join the plan when it makes sense in the call.

How does it communicate after-hours and emergency rates?

Clearly, before the booking is locked. The agent recites your published after-hours rate, diagnostic fee, or trip charge so the customer knows what to expect when the tech arrives. No surprise-charges blowback.

Does it work for estimate appointments, not just service calls?

Yes. Estimates have a different flow — qualification by budget range, timeline, decision-maker, financing interest — and book against your sales/estimator calendar rather than your service-tech queue. Big-ticket trades (HVAC system replacement, roofing, solar, full repipe, panel upgrade, windows) all run on the estimate flow.

Will it handle Spanish-speaking customers?

Yes. 35 languages with mid-call switching. Especially valuable in Texas, California, Florida, Arizona, and anywhere your customer base skews bilingual.

Can it follow up on outstanding estimates?

Yes. Outbound calling on your "estimate sent, no response" list. The agent follows up on the agreed cadence, answers objections within your authorized scope, offers financing options if you've enabled them, and either books the install or schedules a callback for your sales team.

How does it handle insurance restoration and storm-damage workflows?

Carrier name, claim number, adjuster name and contact, scope of damage, and urgency get captured up front. The agent flags the workflow so your office handles the carrier coordination and supplements separately.

Does the agent stay TCPA compliant on outbound campaigns?

Yes. DNC scrubbing, calling-hour restrictions (no outbound before 8am or after 9pm caller-local), opt-out handling, A2P 10DLC registration for SMS, consent logging.

How fast can the agent be live in our office?

Most teams have a working agent answering calls within a day. Configure the service area, the trade-specific symptom flow, the dispatch logic, and your FSM connection — and you're picking up. The first week or two is for refining the script based on call recordings.

What happens if a caller asks something off-script?

The agent acknowledges, captures the question, and either flags for callback by your team or live-transfers to your dispatcher. It doesn't guess at warranty terms, technical advice, or pricing for non-standard work.

See it book a meeting live.

Book a 15-minute demo and we'll wire up your calendar, your qualification questions, and a real trigger — and watch the agent put a meeting on the books on the same call.

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