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Pay for results,

not for ringtones.

Most AI voice platforms bill you for every minute the agent talks — even when nothing happens. CapacityAgents only charges when the call actually does the job: a qualified lead, a booked appointment, a resolved ticket, a recovered payment.

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The short answer Featured snippet · FAQ
Q.

What is outcome-based AI voice agent pricing?

Outcome-based AI voice agent pricing means you only pay when the agent achieves a defined business result — like a qualified lead, a confirmed appointment, or a resolved support ticket — instead of paying per minute, per call, or per seat. CapacityAgents prices each outcome up-front, so the cost of an unsuccessful call is zero.

01
What you pay for
the result, not the conversation
02
Typical outcome prices
$3–$25 per qualified lead, $8–$40 per booked appointment, $1–$6 per resolved Tier-1 ticket
03
What's included
voice infra, LLM, TTS, telephony, analytics, transcripts, call recordings
04
Minimum commitment
monthly outcome floor, no per-seat fees
05
Best for
teams that already know their cost-per-acquisition and want to cap downside risk
Outcome types we price

What can be priced as an outcome?

If the result can be defined, measured, and verified in the call, it can be priced. Below are the outcomes we price most often. Custom outcomes are scoped during your 15-min call.

Outcome
Typical use case
Price range
Qualified lead
Inbound or outbound qualification against your ICP rubric
$3–$25
Booked appointment
Calendar slot held, confirmation sent, no-show backup logic
$8–$40
Resolved Tier-1 ticket
FAQ, status check, password reset, basic troubleshooting
$1–$6
Payment recovered
Past-due collection with payment captured on call
2–8% of recovered
Survey completed
NPS, CSAT, post-call research with min question threshold
$0.50–$3
Warm transfer
Live handoff to your rep with context summary
$4–$15
Custom outcome
Anything you can define and measure
Scoped on call

Prices vary by industry, call volume, complexity, and acceptance criteria. Quotes are firm for 90 days.

Why outcomes beat minutes

Cheap per-minute pricing isn't cheap if the call doesn't convert.

A $0.12/min agent that fails to qualify a lead costs you twice — the minutes you paid for, plus the lead you lost. Outcome-based pricing aligns the bill with the result. If the agent doesn't deliver, you don't pay.

Aligned incentives

We only get paid when you do. Every model upgrade, prompt tune, and voice change we make is in service of your conversion rate, not our margin.

Predictable unit economics

You already know what a qualified lead is worth. Now you know exactly what it costs. Forecast cost-per-acquisition without spreadsheet gymnastics.

Zero waste on bad calls

Wrong number? Voicemail? Hang-up in 4 seconds? Caller wasn't a fit? You pay $0. Every single time.

Deliverability

Pricing is the promise. Delivery is the product.

Anyone can quote a price per outcome. The question is whether the agent can hit it consistently. Here's how we engineer for delivery before we ever quote you a number.

Connection rate

Carrier-grade routing across Twilio, Telnyx, and Bandwidth, with STIR/SHAKEN attestation and dynamic local presence. We measure answered calls, not dialed calls.

Conversation quality

Sub-400ms latency, interruption handling, accent-tolerant ASR. Callers don't realize they're talking to AI until they're told.

Intent capture

Multi-turn reasoning that handles objections, clarifies ambiguity, and recovers from interruptions instead of falling back to "I didn't catch that."

Outcome verification

Every outcome is logged with a timestamp, transcript, audio clip, and the specific moment the agent confirmed it. Disputes settle in minutes, not weeks.

CRM-native handoff

Outcomes write directly to Salesforce, HubSpot, Zendesk, or your custom system before the caller hangs up. No queue, no lag, no lost leads.

Continuous tuning

A team of voice engineers monitors your agent's performance weekly and ships prompt, voice, and routing updates without you lifting a finger.

3.2x
average lift in qualified-lead rate vs. human BDRs
<400ms
median agent response latency
94%
of outcomes verified end-to-end with audio + transcript
99.95%
platform uptime SLA, contractually backed

Estimate your cost

Pick your LLM, voice, and telephony. See the real per-minute rate for your setup.

Enter your expected monthly call volume in minutes.

Cost Per Minute
$0.000
Estimated for the per-minute plan
Total per month $0.00

For the Agents by Minute plan

How pricing is built

How we calculate your outcome price.

No black boxes. Here's the formula every outcome quote starts from.

Step 01
Define

Define the outcome

Together we write a one-sentence definition of "success" and the verification rule (e.g., "Lead confirms job title, timeline, and budget; data lands in HubSpot within 60 seconds of call end").

Step 02
Pilot

Pilot to find the conversion rate

We run a 2–4 week pilot on a sample of your traffic. You pay our per-minute rate during the pilot. We measure actual conversion, average handle time, and connection rate.

Step 03
Lock

Lock the outcome price

Outcome price = (pilot cost per call ÷ pilot conversion rate) × margin band. You see every input. The number is firm for the contract term.

Who it's for

Is outcome-based pricing right for you?

Outcome-based is a fit if you:

  • Run 10,000+ qualifying or support calls per month
  • Already track cost-per-acquisition or cost-per-resolution
  • Need board-defensible unit economics
  • Have a defined ICP, qualification rubric, or resolution SOP
  • Want the vendor on the hook for performance

Stay on per-minute if you:

  • Are still piloting voice AI and exploring use cases
  • Have highly variable or unpredictable call types
  • Run under 5,000 calls per month
  • Need to test prompts and flows weekly

Questions teams ask before switching

How much does an AI voice agent cost?

AI voice agent pricing falls into two models. Per-minute pricing runs $0.07–$0.19 per minute fully loaded (LLM + voice + telephony + infra). Outcome-based pricing converts that into a price per result — typically $3–$25 per qualified lead, $8–$40 per booked appointment, or $1–$6 per resolved Tier-1 ticket. The right model depends on your call volume and how predictable your conversion rate is.

What does "outcome-based AI voice agent pricing" actually mean?

It means the vendor only invoices you when the agent achieves a defined, verifiable business result on the call. If the call connects but the result isn't achieved, you're not billed for that call. The outcome definition, verification rule, and price are agreed up-front and fixed for the contract term.

Is outcome-based pricing more expensive than per-minute?

Per outcome, it's almost always cheaper than per-minute pricing applied to the same call mix — because per-minute also charges you for the calls that didn't convert. The break-even depends on your conversion rate. Most customers see a 20–40% lower effective cost-per-outcome after switching.

How do you verify an outcome was actually achieved?

Every outcome is logged with a timestamp, the full transcript, the audio clip, and the specific exchange where the agent confirmed the criteria. The data writes to your CRM in real time. You can audit any outcome and dispute it within 30 days; disputed outcomes are credited if the criteria weren't met.

What happens during the pilot?

A 2–4 week pilot runs on a sample of your live traffic at our standard per-minute rate. We measure actual conversion, connection rate, and handle time. The pilot data becomes the basis for your fixed outcome price.

Is there a minimum commitment?

Yes — a monthly outcome floor sized to your forecast volume. There are no per-seat fees, no setup fees, and no minutes minimums.

What outcomes can you price?

Anything that can be defined and measured in the call. Most common: qualified leads, booked appointments, resolved tickets, payments recovered, surveys completed, warm transfers. Custom outcomes are scoped during the intro call.

What if my conversion rate changes?

Outcome prices are firm for the contract term (typically 6 or 12 months). At renewal, we re-baseline against the latest data — up or down.

Do you integrate with my CRM?

Yes. Native integrations for Salesforce, HubSpot, Zendesk, Five9, Genesys, and most major CCaaS platforms. Custom integrations via REST or webhook are included.

How fast can we go live?

Pilot in 5 business days. Outcome pricing locked within 4 weeks of pilot start.

See your outcome price in 15 minutes.

Walk us through one use case and we'll come back with a defined outcome, a pilot plan, and a price band — on the call. No slides, no SDR handoff.

Book a 15-minute call →

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