An AI Voice Agent built for the way your firm actually intakes new clients.

Aloware answers every call that comes into your firm — 24/7, in 35 languages — runs your intake script, flags conflict-check items, qualifies the case against your criteria, books the consultation, and pushes the prospective client record straight into your CRM.

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by 300+ verified sales teams.

10,000+ teams

Setup in 10 minutes

The shift

In law, the firm that picks up signs the case.

Legal callers don't leave voicemails. They dial the next firm on the list. Every missed intake is a case retained by someone else — and most firms have no idea how often it's happening.

The miss 35–50%

of intake calls go unanswered during business hours

After hours, that climbs to 90%. Most firms can't quantify what they're losing because the calls never make it into the CRM.

VoiceCharm, LexHelper 2025

The window 5 min

response = 400% higher conversion

Firms that respond within five minutes convert at 4× the rate of firms that take an hour. Most firms take 13 minutes — or 25%+ never respond at all.

Hennessey Digital, Law.com 2025

The cost $250K+

average annual revenue lost to missed intake

For PI firms, that's the salary of a senior associate — walking out the door every year, going to whichever competitor picked up first.

Attorney Assistant 2025

Aloware's AI Voice Agent answers every call in under one ring — runs the intake script, flags conflicts, books the consultation, and writes the case to your CRM. 24/7, in 35 languages.

What the agent handles for law firms

After-hours intake — the calls your competitors are also missing.

PI accidents happen at night and on weekends. Domestic violence calls happen on holidays. DUI arrests happen at 2am on Saturday. The agent picks up at 2am the same way it does at 2pm — same script, same qualification, same hand-off to your calendar.

Practice-area-specific intake scripts.

Different intake for personal injury, family law, criminal defense, estate planning, business/corporate, immigration, employment, and IP. The agent asks PI-relevant questions on a PI call (date of incident, injuries, treatment, opposing insurer, prior counsel) — not a generic contact form.

Conflict-check flagging before substantive conversation.

The agent collects the names of all parties — opposing party in a divorce, defendants in a PI matter, parties in a business dispute — and flags the prospective client record for staff conflict-check before any case discussion happens. ABA Model Rule 1.18 stays intact.

Qualification against your firm's case criteria.

Statute of limitations check. Jurisdiction. Damages threshold for PI. Asset threshold for estate planning. Income range for income-eligible work. Wheel-spinners, out-of-jurisdiction callers, and pro-se questioners get tagged and routed elsewhere — they don't end up on your calendar.

Consultation booking on the call.

Native scheduling with Cal.com, Google Calendar, and Calendly — round-robin to the right attorney by practice area. The slot is locked while the caller is still on the line. Confirmation goes out by SMS.

Retainer and document follow-up.

For prospects who consulted but haven't signed, the agent can run a follow-up call — answering retainer questions within your authorized scope, walking them through the engagement letter, collecting requested documents (state ID, accident report, prior judgments, marriage certificate, business formation docs) via SMS upload links sent mid-call.

Spam, solicitor, and opposing-party screening.

Identifies and tags non-prospect calls — vendor solicitations, opposing-party calls (which get routed away, not engaged), wrong-number repeats. They don't pollute your intake pipeline or burn your intake specialist's time.

Multilingual intake — 35 languages.

Especially relevant for personal injury, immigration, family law, and any urban firm where a real share of prospective clients aren't English-first.

Live transfer when the case is hot.

Big-ticket PI matter, time-sensitive criminal arraignment, prospective client ready to retain immediately — the agent warm-transfers to the on-call attorney with the full intake summary already loaded.

How it works

How it works.

Step 01

The call comes in — any hour, any language.

The agent greets the caller in your firm's voice, identifies the practice area from how the caller describes the matter, and runs the right intake script.

24/7 35 languages Practice-area routing

Step 02

The agent runs the intake.

Standard contact info, incident date/location/details (PI), opposing party (family/criminal — flagged for conflict check before any substantive discussion), urgency, prior counsel, jurisdiction, willingness to retain. Stays strictly inside permissible non-attorney intake — no legal advice, no opinion on case merit.

PI Family Criminal Conflict-check flag Non-attorney intake

Step 03

The qualified prospect lands in your case management system.

Contact record, intake form responses, call recording, transcript, AI summary, and conflict-check flag all push to Clio, Lawmatics, MyCase, PracticePanther, or your CRM in real time. The consultation is on a calendar. Your intake specialist or attorney walks in already up to speed.

Clio Lawmatics MyCase PracticePanther

The compliance line

The compliance line — no legal advice, ever

The hardest part of automating legal intake is staying on the right side of the line between intake and legal advice. Aloware's AI Voice Agent is built to stay there.

No opinion on case merit, strategy, or expected outcome.

The agent collects facts. It doesn't tell the prospect whether they "have a case," what their settlement might be worth, or how strong their defense is. Those questions get logged for the attorney consult.
Fee discussion stays inside your firm's published policy.

Standard retainer ranges? Yes, if you've authorized it. "Will you take it on contingency?" The agent says the attorney will discuss specifics at consultation. No off-script fee quoting.
Conflict-check first, substantive conversation second.

The agent identifies parties before the matter discussion deepens — preventing imputed-disqualification scenarios that come from a prospective client revealing privileged information about a represented opposing party.
Recorded notice and consent at the start of every call

Meeting one-party and two-party consent requirements depending on caller jurisdiction. The transcript is timestamped and the consent moment is logged.
Privilege handling.

Calls are flagged as prospective-client communications under Model Rule 1.18 in the CRM record. PII is redacted in transcripts where applicable.
No unauthorized practice of law.

The agent is configured to refuse questions that constitute legal advice and to defer them to the attorney consult — the same way a trained non-attorney intake specialist would.

This isn't an answering service that LARPs as a lawyer. It's a trained intake specialist that doesn't get tired at 11pm and doesn't drift off-script under pressure.

Built into the systems your firm already runs on

Native into Clio, Lawmatics, MyCase, and PracticePanther — so the prospective client record lands where your intake specialist is already looking.

Native integrations with legal-specific case management. Clio, Lawmatics, MyCase, and PracticePanther — direct, not via Zapier. Intake records, calls, transcripts, summaries, and conflict-check flags push live, not on overnight batch sync.
Plus the general CRMs your firm may use alongside. HubSpot, Salesforce, Pipedrive, Zoho, GoHighLevel — same-day live integration if your firm runs marketing through one and case management through another.
Pickup stack working underneath. NumberGuard, Branded Calling, and Local Presence — keep your firm's numbers from getting flagged as spam, especially relevant when the agent calls back prospects, runs retainer follow-up, or dials witnesses.
Same compliance posture across the platform. SOC2 certified, A2P 10DLC registered, DNC management, PII redaction in transcripts.
Note on medical malpractice and PHI. Aloware is not HIPAA compliant. For med-mal intake or any workflow that touches protected health information, use the AI Voice Agent for the qualifying intake only and move PHI handling to a HIPAA-compliant system before substantive case work begins.
One bill, same rate. 10 cents per minute, whether it's the agent on the line or your paralegal calling a witness back.

Estimate your cost

Pick your LLM, voice, and telephony. See the real per-minute rate for your setup.

Monthly call minutes

Enter your expected monthly call volume in minutes.

LLM

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Telephony

Cost Per Minute

$0.000

Estimated for the per-minute plan

Total per month $0.00

By practice area

The mechanic is the same. The intake script changes.

Personal injury.

After-hours coverage is the whole game. Date and location of incident, injuries, treatment status, opposing insurer, prior counsel, statute of limitations check, no settlement-value discussion.

Family law.

Spouse name (conflict check before any matter discussion), filing jurisdiction, children, urgency markers (DV, emergency custody), prior counsel.

Criminal defense.

Charges, court date, jurisdiction, custody status, prior representation. Live transfer trigger for time-sensitive arraignments.

Estate planning.

Asset threshold, family structure, prior planning documents, urgency (terminal diagnosis, recent death in family). Higher-touch, longer intake.

Business and corporate.

Entity type, jurisdiction, matter type (formation, contract dispute, M&A, employment), parties (conflict check). Often slower-moving but higher-value retainers.

Immigration.

Visa type or status, country of origin, urgency (detention, deportation order), prior representation. Multilingual intake is non-negotiable.

Employment.

Employer name (conflict check), claim type (wrongful termination, discrimination, wage-and-hour, harassment), EEOC/DFEH filing status, statute of limitations check.

IP.

Subject matter (patent, trademark, copyright, trade secret), industry, prior filings, opposing party. Often requires technical fluency that the agent flags for attorney consult.

Try the agent live

Want to talk to Lexi? Fill out your details and the AI Voice Agent will give you a quick call.

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Questions teams ask before switching

Will the agent give legal advice?

No. It's configured to stay strictly inside intake — gathering facts, qualifying against your criteria, scheduling the consultation, and explicitly deferring substantive legal questions to the attorney consult. It will not opine on case merit, predict outcomes, or quote specific fee structures beyond what your firm has authorized.

How does the conflict check actually work?

The agent collects party names early in the intake and flags the prospective client record in your CRM as "conflict-check pending." Substantive case discussion either pauses (if the prospect references an existing matter your firm may have a conflict on) or proceeds with the standard prospective-client framing under ABA Model Rule 1.18. Your staff runs the actual conflict check on the next business action — the agent's job is to flag the right names early enough that the prospect hasn't already disclosed privileged information.

Which case management systems does it integrate with?

Clio, Lawmatics, MyCase, and PracticePanther are native integrations. The agent also works with HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel for firms running general CRMs alongside case management. All direct integrations — not through Zapier.

Can it handle different intake forms for different practice areas?

Yes. Configure separate scripts for personal injury, family, criminal, estate planning, business, immigration, employment, IP — or any practice mix your firm runs. The agent identifies the practice area from the caller's description and runs the right intake.

Will it record the call? What about consent?

The agent provides recorded notice at the start of the call. Two-party-consent jurisdictions (California, Florida, Pennsylvania, etc.) are handled with explicit consent prompts. Recording, transcript, and AI summary log to the prospective client's record alongside the standard intake form.

What about Spanish-speaking and non-English-first prospects?

35 languages with mid-call switching. Critical for PI, immigration, and family law practices in markets where a real share of prospective clients aren't English-first.

Is it HIPAA compliant for medical malpractice intake?

Aloware is SOC2 certified and A2P 10DLC registered, but not HIPAA compliant. For medical malpractice or other workflows handling protected health information, use the AI Voice Agent for the qualifying intake only — name, jurisdiction, urgency, prior counsel, scheduling — and move PHI handling (medical records, treatment specifics, provider names) to a HIPAA-compliant system before substantive case work begins.

How fast does the agent call a new lead back?

Sub-60-second response on web form submissions. The agent dials the prospect while they're still on your contact page.

Does it replace my intake specialist?

For most firms, no. It replaces the calls your intake specialist shouldn't have to take — after-hours, weekends, holidays, lunch hours, and overflow during peak intake windows — so your intake team focuses on consultations and qualified prospects. Many firms move their intake specialist from "first contact" to "warm hand-off and conversion" workflow.

How long does setup take?

Most firms have a working agent live the same day. Upload your firm's intake script, configure your practice-area criteria, connect Clio or Lawmatics, set business hours, and you're answering calls. Refining the script over the first one to two weeks based on call recordings is normal — and where most of the case-quality lift comes from.

What if a caller asks something the agent isn't trained on?

The agent acknowledges, takes a message with the specifics, and flags it for the attorney consult or live transfer based on rules you set. It doesn't guess at legal questions — staying inside its training scope is the whole point.

See it run an intake live.

Book a 15-minute demo and we'll run a real intake call with you on the line — your practice area, your criteria, your CRM. The first prospective client record gets created live in your case management system before the demo ends.

Book a demo