| Plan Details | Lite | Pro | uPro |
| Monthly price | $35/mo | $75/mo | $99/mo+ |
| Minimum number of users | 3 | 3 | 10 |
| Contract Required? | No | No | No |
| Cancel Anytime |  |
|
|
| Maximum number of callers in queue | 5 | Unlimited | Unlimited |
| Phone number included in the plan | 1 local or toll-free | 1 local or toll-free | 1 local or toll-free |
| Data Storage | Unlimited | Unlimited | Unlimited |
| Desk phone support |  |
|
|
No contracts, no hidden fees, no setup costs
All plans include true unlimited local inbound calling.
iPro
$ 45
per agent per month, no contract
Unlimited inbound calls
best for support teams
Mobile Apps
Instant Set Up
2-way Business SMS
Hubspot & Pipedrive
Warm & Cold Transfers
Chat & Phone Support
uPro
$ 70
per agent per month, no contract
Unlimited inbound & outbound calls
contact center favorite
Live Reports & KPIs
Outbound Automation
Call monitoring & barge
Instant Support
xPro
$ 90
per agent per month, no contract
Power Dialer and unlimited minutes
talk to 300+ leads a day
Power Dialer
Everything in Pro
Agent Training
Custom Integration
iPro
$ 35
per agent, billed annually with contract
Unlimited inbound calls
per agent per month, no contract
Mobile Apps
Instant Set Up
2-way Business SMS
Hubspot & Pipedrive
Warm & Cold Transfers
Chat & Phone Support
uPro
$ 50
per agent, billed annually with contract
Unlimited inbound & outbound calls
contact center favorite
Live Reports & KPIs
Outbound Automation
Call monitoring & barge
Instant Support
xPro
$ 70
per agent, billed annually with contract
Power Dialer and unlimited minutes
talk to 300+ leads a day
Power Dialer
Everything in Pro
Agent Training
Custom Integration
Are you a startup just getting started? We ❤️ small teams.
Give us a call at (855) 256-2001 to learn more about our startup packages.
Aloware automations
Turn leads into deals.
Aloware automations include unlimited, agent-less SMS, calls, and email. For a flat pay-per-enrollment cost, engage with as many leads as you want.
Automation
Pay Per Enrollment
¢25 per lead
Instant calls to leads
SMS follow-ups
text-to-engage campaigns
Lite
$35 / user per month, no contract Unlimited inbound calls (local numbers)
- ✔ Mobile Apps
- ✔ Instant Set Up
- ✔ 2-way Business SMS
- ✔ Hubspot & Pipedrive
- ✔ Warm & Cold Transfers
- ✔ Chat & Phone Support
Business Phone for the Modern You
Teams looking to transition from legacy, hardware-based business phones to a fully featured contact center on the cloud.
Pro
$75 / user per month, no contract Unlimited inbound calls (local numbers)
- ✔ Power Dialer
- ✔ Live Reports & KPIs
- ✔ Outbound Automation
- ✔ Call monitoring & barge
- ✔ 20+ CRM Integrations
- ✔ Instant Support
Designed for Customer Care Masters
Customer service managers and Sales leaders looking to modernize their contact center and improve productivity.
uPro
$99 / user per month, no contract Unlimited inbound & outbound calls (local)
- ✔ Unlimited calls (in & out)
- ✔ Everything in Pro
- ✔ Agent Training
- ✔ Custom Integration
- ✔ Legacy Migration
- ✔ 24/7 Support
True Unlimited Package – In & Out
Free unlimited inbound and outbound calling on local lines, with PowerDialer. Best for outbound call centers and sales teams.
Need help choosing a plan, or looking for high volume discounts?
Talk to Sales at (855) 256-2001
| à la carte additions | Lite | Pro | uPro |
| Local Numbers | $3/mo | $2/mo | $1/mo |
| Toll-free Numbers | $6/mo | $4/mo | $2/mo |
| Outbound minutes | 4¢/min | 3¢/min | free |
| Outbound SMS | 2¢/min | 1.5¢/min | 1.0¢ |
| Toll-free inbound | 4¢/min | 3¢/min | 2¢/min |
| For Your Company | Lite | Pro | uPro |
| Instant Local & Toll-free Numbers | ✔ | ✔ | ✔ |
| International Numbers | – | ✔ | ✔ |
| Customized Greetings | ✔ | ✔ | ✔ |
| Open & Closed Business Hour Routing | ✔ | ✔ | ✔ |
| IVR Tree Builder | ✔ | ✔ | ✔ |
| Smart Hold Queues | – | ✔ | ✔ |
| For Your Customers | Lite | Pro | uPro |
| Custom Hold Music | ✔ | ✔ | ✔ |
| Cold transfers | ✔ | ✔ | ✔ |
| Warm Transfers | ✔ | ✔ | ✔ |
| In-Queue Callback | – | ✔ | ✔ |
| Voice-enabled IVRs | – | ✔ | ✔ |
| Handle Issues By Text | – | ✔ | ✔ |
| Pre-call Intent Detection | – | – | ✔ |
| For Your IT Team | Lite | Pro | uPro |
| Ring Groups | 3 | Unlimited | Unlimited |
| Cascade Routing | ✔ | ✔ | ✔ |
| Round Robin Routing | ✔ | ✔ | ✔ |
| SimulRing | ✔ | ✔ | ✔ |
| Extensions | ✔ | ✔ | ✔ |
| Blacklist numbers | ✔ | ✔ | ✔ |
| Unlimited concurrent calls | 10 max | ✔ | ✔ |
| Unlimited callers in queue | 5 max | ✔ | ✔ |
| For Your Agents | Lite | Pro | uPro |
| Forward-to-mobile | ✔ | ✔ | ✔ |
| Voicemail by email | ✔ | ✔ | ✔ |
| Hold with music | ✔ | ✔ | ✔ |
| Working hours per user | ✔ | ✔ | ✔ |
| Desktop notifications | ✔ | ✔ | ✔ |
| Click-to-dial | ✔ | ✔ | ✔ |
| Tags | ✔ | ✔ | ✔ |
| After-call work | ✔ | ✔ | ✔ |
| Shared contacts | ✔ | ✔ | ✔ |
| Mandatory Tagging | – | ✔ | ✔ |
| Conference call | – | ✔ | ✔ |
| PowerDialer | – | ✔ | ✔ |
| For Your Supervisors | Lite | Pro | uPro |
| Call recording | Unlimited | Unlimited | Unlimited |
| Real-time dashboard | ✔ | ✔ | ✔ |
| Live Call Logs | ✔ | ✔ | ✔ |
| Live Agent Availability | ✔ | ✔ | ✔ |
| Call monitoring | – | ✔ | ✔ |
| call barging | – | ✔ | ✔ |
| coach agents (call whisper) | – | ✔ | ✔ |
| Custom Filters | – | ✔ | ✔ |
| Advanced analytics | – | ✔ | ✔ |
| Custom analytics | – | ✔ | ✔ |
| email reports | – | ✔ | ✔ |
| For Your Marketing Team | Lite | Pro | uPro |
| Workflow Automation | ✔ | ✔ | ✔ |
| Call Tracking | ✔ | ✔ | ✔ |
| Smart Automation / Conditional Statements | ✔ | ✔ | ✔ |
| Email Intake & Processor | – | ✔ | ✔ |
| PowerDialer | – | ✔ | ✔ |
| SMS Broadcast | – | ✔ | ✔ |
| Press 1 Agent Hunter | – | ✔ | ✔ |
| Concurrency & daily limits | – | ✔ | ✔ |
| Missed follow ups | – | ✔ | ✔ |
| For the Gurus | Lite | Pro | uPro |
| Mini-CRM | ✔ | ✔ | ✔ |
| Parallel calls | ✔ | ✔ | ✔ |
| Pause-resume recording | ✔ | ✔ | ✔ |
| State Geo Routing | ✔ | ✔ | ✔ |
| Pre-call intent detection | – | ✔ | ✔ |
| Historical Analytics | – | ✔ | ✔ |
| Sentiment Detection | – | – | ✔ |
| Call Transcripts | – | – | ✔ |
| Keyword Analysis | – | – | ✔ |
| Apps & Integrations | Lite | Pro | uPro |
| Mobile Apps | ✔ | ✔ | ✔ |
| Full API Access | ✔ | ✔ | ✔ |
| Lead Intake API | ✔ | ✔ | ✔ |
| Webhooks | ✔ | ✔ | ✔ |
| Hubspot integration | ✔ | ✔ | ✔ |
| Pipedrive integration | ✔ | ✔ | ✔ |
| Help Scout Integration | ✔ | ✔ | ✔ |
| 10+ Other Integrations | ✔ | ✔ | ✔ |
| Custom Integration | – | ✔ | ✔ |
| Salesforce Service Cloud integration | – | – | ✔ |
| Salesforce Sales Cloud integration | – | – | ✔ |
| Customer support | Lite | Pro | uPro |
| Help center access | ✔ | ✔ | ✔ |
| Email support | ✔ | ✔ | ✔ |
| Phone support | ✔ | ✔ | ✔ |
| VIP hotline 8am-10pm | – | ✔ | ✔ |
| Dedicated account manager | – | ✔ | ✔ |
| One-to-one onboarding sessions | – | – | ✔ |
| Service-level agreement (SLA) | – | – | ✔ |
Our Truly Unlimited Pledge
Our unlimited inbound call & text plans do not charge per-minute rates for inbound calls or SMS messages you receive on your local (non toll-free) phone numbers. It’s really free. Your outbound calls, toll-free calls, outbound SMS messages, and call transfers are subject to per-minute rates.
Customer Engagement is the life of your business.
We get it.
We know switching telephony stuff is difficult, and we have transformed the way businesses connect with their prospects. Here is what we’ve found most common.
Can I use this internationally?
Absolutely! Instantly provision phone numbers in 120+ countries at an affordable rate and start serving globally. Manage all your locations within one app. Best of all – offer customer service in off-shore offices or via BPOs. All calls and messages are globally available to manage.
Do I need any special hardware or lines?
No. Our entire telecommunication solution runs in the cloud and just needs a browser (and headsets). Our softphone opens in the browser, on your desktop or within your CRM. On-the-go we offer a mobile app, and we do support desk phones for sentimental reasons.
Does this replace my business phone?
I’m interested. Can I see it in action?
Sure! We’d love to show you the platform and learn about your use cases. We can even get you a custom quote right on our intro call tailored to your needs. Please get in touch with our sales team today here.
What’s your support policy?
We offer 24/7 US-based support via email, chat
What size is the right size?
Aloware can support teams of any size with many departments. Our current client base operates anywhere from 5 to 200 agents. Larger teams usually pick us for our powerful Task Routing and Call Distribution logic.
Our Technology, Your Growth
All of our powerful features are included in every plan. We are here to modernize the world of customer service, not doing shady upsells.
Cut the Cords
Our softphone works in the browser. You won't need any hardware to start making and receiving calls.
CRM Integration
We integrate with Hubspot, Pipedrive, Slack, Google Marketing Cloud, and many more CRMs. We deliver new integrations upon request.
Free Consultation
Our team of Client Success Engineers can help you design, estimate and implement your Cloud Contact Center strategy.
Omni-Channel Ready
Calls and SMS are included by default. Provision a local number in seconds, not days. All numbers are SMS / MMS capable.
Open API
White-label and embed our dialer in your CRM or BPMS. Our open API allows you to access your data freely.
24/7 US-based Support
Communication is the lifeline of your business. We get that. All plans come with a 99.9 uptime guarantee and on-shore support.
We are a Twilio Partner
We have built our entire technology on top of Twilio, the leading provider in CPaaS and UCaaS space by a big margin. Since we are a Twilio Partner, we strive to offer the same quality of service as they do.
See us on Twilio Showcase