True Pay As You Go Pricing

No contracts, no hidden fees, no startup costs.
All plans include true unlimited local inbound calling.

Lite

$35 / user per month, no contract Unlimited inbound calls (local numbers)

✔ Mobile Apps
✔ Instant Set Up
✔ 2-way Business SMS
✔ Desk Phone Alternative
✔ Hubspot & Pipedrive Integration
✔ Chat & Phone Support

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Designed For

Teams looking to transition from business phones to a fully featured contact center.

Pro

$75 / user per month, no contract Unlimited inbound calls (local numbers)

✔ Power Dialer
✔ Live Reports & KPIs
✔ Outbound Automation
✔ Call Monitoring, Barge & Whisper
✔ Warm & Cold Transfers
✔ Instant Support

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Ideal For

Customer service managers and Sales leaders looking to modernize their contact center and improve productivity.

Enterprise

Custom Quote per month, no contract Unlimited inbound calls (local numbers)

✔ Unlimited outbound calls
✔ Salesforce Integration
✔ Agent Training
✔ Custom Integration
✔ Legacy System Migration
✔ 24/7 Emergency Support

Best For

Heavy usage (25+ agents) organizations requiring hands-on support, uptime SLA & custom integrations.

Need help choosing a plan, or looking for high volume discounts?
Talk to Sales at (855) 256-2001

Plan Details	Lite	Pro	Enterprise
Monthly price	$35/mo	$75/mo	Get a Quote
Minimum number of users	3	3	10
Contract Required?	No	No	No
Cancel Anytime
Maximum number of callers in queue	5	Unlimited	Unlimited
Phone number included in the plan	1 local or toll-free	1 local or toll-free	1 local or toll-free
Data Storage	Unlimited	Unlimited	Unlimited
Desk phone support

à la carte additions	Lite	Pro	Enterprise
Local Numbers	$3/mo	$2/mo	$1/mo
Toll-free Numbers	$6/mo	$4/mo	$2/mo
Outbound minutes	4¢/min	3¢/min	2¢/min
Toll-free inbound	4¢/min	3¢/min	2¢/min

For Your Company	Lite	Pro	Enterprise
Instant Local & Toll-free Numbers	✔	✔	✔
International Numbers	–	✔	✔
Customized Greetings	✔	✔	✔
Open & Closed Business Hour Routing	✔	✔	✔
IVR Tree Builder	✔	✔	✔
Smart Hold Queues	–	✔	✔

For Your Customers	Lite	Pro	Enterprise
Custom Hold Music	✔	✔	✔
Cold transfers	✔	✔	✔
Warm Transfers	✔	✔	✔
In-Queue Callback	–	✔	✔
Voice-enabled IVRs	–	✔	✔
Handle Issues By Text	–	✔	✔
Pre-call Intent Detection	–	–	✔

For Your IT Team	Lite	Pro	Enterprise
Ring Groups	3	Unlimited	Unlimited
Cascade Routing	✔	✔	✔
Round Robin Routing	✔	✔	✔
SimulRing	✔	✔	✔
Extensions	✔	✔	✔
Blacklist numbers	✔	✔	✔
Unlimited concurrent calls	10 max	✔	✔
Unlimited callers in queue	5 max	✔	✔

For Your Agents	Lite	Pro	Enterprise
Forward-to-mobile	✔	✔	✔
Voicemail by email	✔	✔	✔
Hold with music	✔	✔	✔
Working hours per user	✔	✔	✔
Desktop notifications	✔	✔	✔
Click-to-dial	✔	✔	✔
Tags	✔	✔	✔
After-call work	✔	✔	✔
Shared contacts	✔	✔	✔
Mandatory Tagging	–	✔	✔
Conference call	–	✔	✔
PowerDialer	–	✔	✔

For Your Supervisors	Lite	Pro	Enterprise
Call recording	Unlimited	Unlimited	Unlimited
Real-time dashboard	✔	✔	✔
Live Call Logs	✔	✔	✔
Live Agent Availability	✔	✔	✔
Call monitoring	–	✔	✔
call barging	–	✔	✔
coach agents (call whisper)	–	✔	✔
Custom Filters	–	✔	✔
Advanced analytics	–	✔	✔
Custom analytics	–	✔	✔
email reports	–	✔	✔

For Your Marketing Team	Lite	Pro	Enterprise
Workflow Automation	✔	✔	✔
Call Tracking	✔	✔	✔
Smart Automation / Conditional Statements	✔	✔	✔
Email Intake & Processor	–	✔	✔
PowerDialer	–	✔	✔
SMS Broadcast	–	✔	✔
Press 1 Agent Hunter	–	✔	✔
Concurrency & daily limits	–	✔	✔
Missed follow ups	–	✔	✔

For the Gurus	Lite	Pro	Enterprise
Mini-CRM	✔	✔	✔
Parallel calls	✔	✔	✔
Pause-resume recording	✔	✔	✔
State Geo Routing	✔	✔	✔
Pre-call intent detection	–	✔	✔
Historical Analytics	–	✔	✔
Sentiment Detection	–	–	✔
Call Transcripts	–	–	✔
Keyword Analysis	–	–	✔

Apps & Integrations	Lite	Pro	Enterprise
Mobile Apps	✔	✔	✔
Full API Access	✔	✔	✔
Lead Intake API	✔	✔	✔
Webhooks	✔	✔	✔
Hubspot integration	✔	✔	✔
Pipedrive integration	✔	✔	✔
Help Scout Integration	✔	✔	✔
10+ Other Integrations	✔	✔	✔
Custom Integration	–	✔	✔
Salesforce Service Cloud integration	–	–	✔
Salesforce Sales Cloud integration	–	–	✔

Customer support	Lite	Pro	Enterprise
Help center access	✔	✔	✔
Email support	✔	✔	✔
Phone support	✔	✔	✔
VIP hotline 8am-10pm	–	✔	✔
Dedicated account manager	–	✔	✔
One-to-one onboarding sessions	–	–	✔
Service-level agreement (SLA)	–	–	✔

Unlimited free inbound calls and SMS on local numbers

Our Truly Unlimited Pledge

Our unlimited inbound call & text plans do not charge per-minute rates for inbound calls or SMS messages you receive on your local (non toll-free) phone numbers. It’s really free. Your outbound calls, toll-free calls, outbound SMS messages, and call transfers are subject to per-minute rates.

Contact sales for rates

FAQ

Customer Engagement is the life of your business.
We get it.

We know switching telephony stuff is difficult, and we have transformed the way businesses connect with their prospects. Here is what we’ve found most common.

Can I use this internationally?

Absolutely! Instantly provision phone numbers in 120+ countries at an affordable rate and start serving globally. Manage all your locations within one app. Best of all – offer customer service in off-shore offices or via BPOs. All calls and messages are globally available to manage.

Do I need any special hardware or lines?

No. Our entire telecommunication solution runs in the cloud and just needs a browser (and headsets). Our softphone opens in the browser, on your desktop or within your CRM. On-the-go we offer a mobile app, and we do support desk phones for sentimental reasons.

Does this replace my business phone?

Yes. Aloware contact center is best suited for dedicated support teams, client-care members, sales agents, and traditional call center operators. We support intra-team communications, call transfers, multi-party calls, and support case management.

I’m interested. Can I see it in action?

Sure! We’d love to show you the platform and learn about your use cases. We can even get you a custom quote right on our intro call tailored to your needs. Please get in touch with our sales team today here.

What’s your support policy?

We offer 24/7 US-based support via email, chat and phone for all customers regardless of their size. Our solution engineers can give you an expert opinion on how you can modernize your communication infrastructure.

What size is the right size?

Aloware can support teams of any size with many departments. Our current client base operates anywhere from 5 to 200 agents. Larger teams usually pick us for our powerful Task Routing and Call Distribution logic.

Aloware Is The Best Alternative

Inbound Contact Center

What matters: Call Routing, Reducing Wait Times, Customer Satisfaction

See how we compare with Aircall, Dixa, Justcall and a few more here.

Outbound Sales Dialer

What matters: SMS Follow-Ups, CRM Integration, Automation For Reps

We compete with Kixie, Phoneburner, and MojoDialer, see features here.

Features

Our Technology, Your Growth

All of our powerful features are included in every plan. We are here to modernize the world of customer service, not doing shady upsells.

Cut the Cords

Our softphone works in the browser. You won't need any hardware to start making and receiving calls.

CRM Integration

We integrate with Hubspot, Pipedrive, Slack, Google Marketing Cloud, and many more CRMs. We deliver new integrations upon request.

Free Consultation

Our team of Client Success Engineers can help you design, estimate and implement your Cloud Contact Center strategy.

Omni-Channel Ready

Calls and SMS are included by default. Provision a local number in seconds, not days. All numbers are SMS / MMS capable.

Open API

White-label and embed our dialer in your CRM or BPMS. Our open API allows you to access your data freely.

24/7 US-based Support

Communication is the lifeline of your business. We get that. All plans come with a 99.9 uptime guarantee and on-shore support.

We are a Twilio Partner

We have built our entire technology on top of Twilio, the leading provider in CPaaS and UCaaS space by a big margin. Since we are a Twilio Partner, we strive to offer the same quality of service as they do.

See us on Twilio Showcase