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  • All features
  • Cloud phone system
  • Sales power dialer
  • Contact center software
  • Business texting
  • AI Analytics
  • Integrations
  • Instant phone numbers
  • Contact management
  • Analytics & reporting
  • Automation & campaigns

Cloud phone system

The modern digital phone allows you to add, transfer, introduce, conference, put on hold and so much more.

Cloud phone system

Call Routing with Precision

Optimize call routing to foster stellar executional efficiency. Set up rules and call distributions to manage your team with fairness and rigor.

AI Empowered IVR’s

Intuitively add on Interactive Voice Responders (IVR’s) to your customer support line so your customers are never neglected and always delighted.

Multi-task without worry

Utilize our tactful call holding to pause an ongoing conversation to start another one from a different line.

Switch Devices with Ease

On the move or data connection not great? Aloware instantly switches calls from the app to your mobile phone in case you’re out of internet connection or want to switch devices.

Spam Protection

Aloware instantly detects calls that you shouldn’t waste time on and prevents robot dialers and spammers from reaching your business line.

Implement Business Hours

Set up and customize office hours to let your customers know when you’re ready to engage.

Pause recording

Ensure customer confidentiality through an option for agents to pause call recording for sensitive information and details.

Hyper-personalized Voicemails

Build 1-to-1 relationships at scale. Easily record and customize your voicemails for a more meaningful prospect and customer experience.

Call Transcriptions

Utilize our AI smart tool to record, monitor, review, and improve sales rep win rates.

Extensions with Ease

One click phone extensions for more impactful and quicker engagements. Designate three-digit extension numbers on manual dial directed to different departments.

Deal Intelligence

Automatically records calls to analyze, review, and iterate. Assess sales rep performance or cite sample on-call scenarios for training.

Engage from Anywhere

Instantly configure your contact center from anywhere. It’s hardware-free and no need for downloads. Take calls from your browser, phone or any device.

Sales power dialer

Leverage the most advanced power dialer that can automatically dial for you in rapid succession so that your sales team can work faster.

Sales power dialer

Calling Campaigns

Get leads fast with automated voicemails and call follow ups, complete with email blasts and SMS broadcast triggers.

Fast progressive dialer

Bring automatic dialing up a notch and instantly call a lead as soon as the next agent becomes available.

Call scripts

Streamline conversation flows with call scripts for faster and more convenient sales calls and customer service

Wrap-up screen

Automatically syncs data with your current CRM, without the need of manual updates.

Call dispositions

Assess calls and agent performance better with call dispositions automatically tagged after every call.

Local caller ID

Save yourself the extra hassle and get your business an automated local caller ID, available across all US cities.

Voicemail Drop

Instantly drop bad calls and voicemails with your own pre-recorded voicemails to save time on leads that matter.

VM Library

Power up your customer support platforms with better integrations for seamless customer service.

Contact center software

Build an inbound call center to respond to customer service calls. It’s robust enough to be an enterprise contact center, but easy to set up.

Contact center software

Shared Contacts, Shared Success

Import your existing data, prospects, and contacts in order to reach out with context and share with the team. Aloware acts as an executional mini-CRM. This includes warm introductions, cold transfers, barging calls, whispering to agents on a call and more.

Multiple lines

With Aloware, you can instantly provision a local, international, or toll-free phone number for each of your departments.

Ring Groups

Modify teams according to skill, purpose, or assignment so you can assign calls and messages properly.

Warm Introductions

Introduce a third-party during an ongoing call and easily transfer the call there with live, contextual notes.

Instantaneous Cold Transfers

Got a confused caller? Help them reach the right person by transferring an answered call to a third party.

Transfer the Right Agent

Easily transfer any call to the right team or department for more personalized handling.

Active Availability

Instantly see which colleagues are available to attend to a call for hassle-free warm or cold transfers.

Smart Coaching

Utilize our proprietary whisper feature to coach a rep on-call through speaking with them on another line, completely unheard by the prospect or customer.

Shared Call Inbox & Tracking

Give inbox access to everyone on the team through our shared inbox which provides context via a quick view of all recorded calls, and calls in queue.

Provide Confidentiality

Provide safety and security for your customers. Easily pause call recording when sensitive information and details are being shared.

Call Assignment

Give reps the opportunity to work on their strengths and build on their success. Assign calls to the right agent according to skill and availability to attend to specific calls.

Personal & Contextual Tagging

Tag calls for smooth follow-ups and take notes during a call to build deeper connections with prospects and customers.

Multi-task with Precision

Maximize each reps efficiency through our tool that lets you hold an ongoing call and answer another third-party call.

Business texting

Securely broadcast thousands of text messages with short codes provisioned by Aloware for your sales campaigns.

Business texting

Text at Scale

Break through the noise through the ability to send thousands of messages securely to your intended audience

Frictionless Texting

Take business texting anywhere with instant SMS exchange from any line registered in Aloware that’s always reporting back to your CRM.

Two-Way SMS

Engage with your prospects and customers on their most active channel of communication and send images, giph’s and other multi-media messages with a simple copy and paste.

Contextual and Personalized

Break through the noise through the ability to send photos, emoji’s, and GIF’s all through one central mini-CRM.

One Consistent Relationship

Have one simultaneous conversation between your brand and the customer so everyone has complete context.

Build local ties

Text utilizing same area numbers to stand out from competitors and build more personal relationships with your prospects/customers.

AI Analytics

Conduct sophisticated quality assurance with real-time voice to text transcription using AI-powered sentiment analysis.

AI Analytics

Automatically transcribe calls

Aloware automatically converts recorded calls into text within minutes. Use it along with AI-generated themes, highlights, and keywords as easy reference of the entire interaction when evaluating calls or agents.

Sentiment analysis

Learn whether a call is generally positive, negative, or neutral. Aloware can even indicate where in the conversation sentiments changed between the agent and the customer, making it easy to locate training areas.

Replay conversations with call visualizer

Smart transcriptions come with an audio player that allows you to jump to certain parts of the conversation. This is helpful when diving deeper to confirm tone of voice, mood, or statements as part of training and evaluation.

Integrations

Enjoy native integrations within your favorite sales tools and automatically sync data between solutions to skip the manual logging.

Integrations

CRM Integrations

Stop switching tabs with our advanced CRM integrations that you can use with major CRMs in the market.

2-Way Data Sync

Automatically syncs data with your current CRM, and instantly consolidates all data in one system. No need for manual updates.

Lead API and Webhook

Customize webhook triggers on HTTP or JSON to send detailed call, text or contact info to an in-house application.

Advanced CTI

Smartly engineered for seamless computer-to-telephone interaction. Experience advanced communication solutions that fit any device.

Email Capture

Start turning leads to deals by collecting email addresses for your marketing and sales campaigns.

SMS API

Get different platforms talking with our SMS API that allows you to reach customers through text directly from the app.

Helpdesk Integrations

Power up your customer support platforms with better integrations for stellar customer service and client-to-business relationships.

Other Integrations

Get a load of the best platforms that you can integrate with Aloware– major platforms for marketing, productivity, and CRM, all supported for your convenience.

Instant phone numbers

Set up your virtual business phone system with compliant local, international, and toll-free phone numbers.

Instant phone numbers

Local Numbers

Instantly provision a compliant local, international, or toll-free phone number with calling, text messaging, MMS, and faxing capabilities. Build more meaningful connections through appearing in your leads neighborhood, get your business’ local area code across all major cities with our AI-powered local presence.

International Numbers

Conduct business anywhere and get your business an international number available within our growing list of 120+ countries.

Number Porting

We make sure you can use Aloware with ease. Enjoy fast, easy, and free porting to Aloware from every type of provider.

Relate with Proximity

Build more meaningful connections through appearing in your leads neighborhood, get your business’ local area code across all major cities with our AI-powered local presence.

Business Texting Simplified

Engage with prospects at the right moment and on the channel they most prefer. Send and receive SMS and manage all interactions in one CRM connected place.

SIP Intake

Skip the dirty work. Our SIP intake helps you seamlessly traffic easily from on-premise hardware to on the cloud with Aloware.

Porting Made Easy

We make sure you can use Aloware with ease. Enjoy fast, easy, and free porting to Aloware from every type of provider.

Contact management

Ensure every engagement and activity is auto-logged on your contact and lead objects in real-time between your CRM and other sales tools.

Contact management

CRM Auto-Sync

In real time, data from your CRM will align with data in Aloware to prevent any data discrepancies or confusion.

Engagement History

Rely on real, recorded data and see history of activities and customer-to-agent interactions for proper assessment.

Auto-Scheduler Appointments

Schedule meetings and appointments straight in your own calendar inside Aloware and access it right from your dashboard.

Customer Card

Get a hold of a customer’s brief info before answering a call. Make better pitches with knowing something about your customers.

Mini CRM

With built-in features that you can function as your own mini CRM. Fit for small and starting businesses.

DNC lists

Eliminate bad calls from your contact list. Set up your own DNC lists within the system, for the whole team to access

Contact tags

Easily tag contacts for proper lead segmentation and assignment. This accurately match contacts to the right department or agent.

Lead dispositions

Identify SQLs and see which are worth your next shot. Get the whole team involved by tagging lead dispositions manually and automatically.

Appointments

Schedule meetings and appointments straight in your own calendar inside Aloware and access it right from your dashboard.

Reminders

Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.

Calendar

See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.

Screen Pop

Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.

Custom Fields

*See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.

Engagement Tracking

Assess agent performance or troubleshoot a problem by tracking customer-to-agent interactions inside Aloware.

Location Detection

For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.

Mobile vs Landline

For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.

Marketing attribution

*For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.

Lead sources

Instantly source sales leads across different channels by connecting with them straight from the app.

Lead segmentation

Segmentize leads for proper reconnection or remarketing campaigns. Match them with agents with the right expertise.

Custom imports

*Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.

Multiple phone numbers

Register multiple phone numbers for your agents. Manage calls from different devices of your choice in one system.

List builder

Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.

Uncontacted leads

Rekindle relationships with uncontacted leads by using different channels. Aloware supports the best channels for customer contacts.

Analytics & reporting

Use out-of-the-box and customizable real-time dashboards and reports to track team performance and optimize your business metrics.

Analytics & reporting

Live Dashboard

See every call, text, and activity happening in real-time with a live dashboard accessible to everyone. Collaborate with different teams within the system.

Agent Wallboard

No need to ask what each agent is doing. Instantly see who agent status, activity and performance in a summarized dashboard.

Custom Reporting

Customize your reports for more in-depth data. Enjoy reports like talk times, delivery rates, call durations, messages success and any other activity recorded in the app.

Advanced Filtering

Filter calls according to dispositions and customized team functions. This helps you organize all calls for campaigns and follow-ups.

Call Statistics

Assess call status and quotas with an advanced call statistics report to see if you’re hitting your goals.

Email Reports

Send performance reports and data analytics to people outside the app with an easy ‘send to email’ functionality.

Call Tracking

Gives a quick summary of the call information of leads and sources for easy tracking. Get the most out of leads with auto data gathering.

Agent Performance

Oversee and evaluate agent performance through important call and status reports. Check agent activity in real-time with live dashboards.

Drill-Down Reports

Get a more detailed reporting by drilling down analytics and data and coming up with your preferred reports.

Talk Time Reports

See how much time is spent on each call to implement better strategies for your contact center team.

Automation & campaigns

Automate your sales activities and other repetitive tasks through automated workflows and campaigns.

Automation & campaigns

Workflows

Automated workflows win the productivity game. Distribute calls and assign tasks to teams and departments inside Aloware.

Contact triggers

Skip manual data entry and get contacts automatically added to your database by using triggers.

Automated follow-ups

Stop doing follow-ups manually. Just tag calls and follow them up through voicemails or across different channels– SMS, emails and fax

SMS Broadcast

Market products on channels customers prefer. Start text campaigns running and broadcast SMS straight from Aloware.

RVM Drop

Pre-record your voicemail and try Aloware’ ringless voicemail drop to get instant leads calling you back.

Automatic calling

One click and dial all the numbers from your data list, all made possible by our advanced Power Dialer.

Call Triggers

Trigger calls in your database with Aloware’s advanced automated systems, making work easier for you.

Stop management

Skip manual data entry and get contacts automatically added to your database by using triggers.

SMS drip campaign

Power up drip campaigns with automated SMS messages, and manage them all straight from your Aloware account.

Take it from our happy customers

Kevin Ramproop
Kevin Ramproop
CTO at Express Trucking Group
"The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Hayato Hori
Hayato Hori
CEO at RocketOffr
"Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
Patricia Araiza
Patricia Araiza
Manager, Sales Development at GoSite
"I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Ryan Buswell
Ryan Buswell
CEO at JustPressOne, Inc.
"Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
Patrick D.
Patrick D.
Construction
"I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Samantha S.
Samantha S.
Call Center Supervisor
"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Dave N.
Dave N.
Sales director
"I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Brandon S.
Brandon S.
Assistant Director of Admissions
"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Erica C.
Erica C.
Customer service rep
"I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."