Aloware Blog

After a ton of requests from our users, we’ve finally launched our desktop app! The brand new Aloware desktop app brings the phone to your desktop, without having to login to Aloware on a web browser.

It is our honor to announce today that our contact center software has been named FrontRunner for Call Center software by Software Advice. Software Advice is the leading online service for businesses navigating the software selection process. Read for more info.

Texting is a critical form of communication this 2020. For this reason, restaurants, schools, healthcare providers, and other businesses are now adjusting to the world where mobile communication is the main point of communication. We’re here to help you find new ways to scale your business through SMS / MMS.

Aloware is specially built for remote teams. Ever since the lockdown started, our customers in the health and medical field have experienced a 40% increase in their call volume and Aloware has been here for them to support and provide vital services..

Many of us as business owners are thinking the same thing: what will my employees do if they can’t get to work? How will my customers feel when they call and phone rings in an empty office?

Aloware has rolled out a new update! Introducing Aloware's V11.8 Upgrade! New user diagnosis tool that lets you troubleshoot your own call status, Account-wide controls for wrap-up time, inbound & outbound call recordings and many more! Read for more info.

We know it's important for you to find out what's happening in your business' day-to-day operations. Finally, the new and improved reports page is here and we have added some amazing features.. Read this article for more information.

We know it's important for you to check your team’s productivity and see their progress every now and then. So we recently rolled out a new update so you can monitor and know what's happening on your day-to-day operations and get the most our your team.

Being in touch with your customers is really important amid these crazy times. In the past few weeks, we’ve been adding some features in Aloware centered on customer outreach.. Read to find out more.

We built Aloware as a cloud-based contact center available everywhere and on all devices, making it a perfect fit for work-from-home teams. We have built powerful new tools to help remote-teams perform their duties. Read this article for more information.

Last week, we released some much-needed functionality into Aloware. This release was focused on connectivity and making it easier for our clients to use our existing functionality. Aloware is now capable of sending Bulk SMS and now supports Faxing..

Aloware has rolled out a new update! Introducing Aloware v10.6. We’ve revamped the contacts page completely to allow multiple phone numbers for contacts, easier access to important data points, and got rid of the multiple tabs.

Aloware rolled out a new and exciting update! Introducing our v10.0 – Aloware Strikes Back (App update)! This update brings much-needed improvement to the dialer, both on the web and on the phone.