Reach more customers with compliant business texting
Aloware’s SMS solutions help you reach customers quickly, stay compliant, and automate the right messages at the right time—so your team can engage smarter.
on
by 300+ verified sales teams.
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Why Aloware?
Start more meaningful SMS conversations
Text faster, follow up smarter
Serve leads or current customers the moment they engage. Use SMS templates, CRM triggers, or AI SMS bots to start the conversation without delay.
Stay on top of every message
Text directly from your CRM, sync interaction history automatically, and manage replies from one clean interface—so nothing slips through the cracks.
Broadcast with confidence
Send SMS campaigns to hundreds or thousands at once. Segment your lists, track engagement, and monitor performance without compliance headaches.
Simplify SMS compliance
Easily register campaigns, opt-in flows, and 10DLC numbers to keep delivery rates high and spam flags off your radar.
Make text your most responsive channel
24/7 messaging coverage
When your team’s off the clock, SMS bots keep you available. Answer questions, qualify leads, or transfer to live reps—all without delay.
Automated workflows for speed to lead
Trigger follow-up texts the moment someone fills out a form, requests support, or takes action on your site. Never let interest go cold.
Promotions that actually get seen
Text open rates hover around 97%. Whether you’re launching a new product or offering a time-sensitive deal, SMS gets the message delivered and noticed.
Our Features
Your all-in-one business texting toolkit
CRM Texting
Send and log texts from HubSpot, Salesforce, and other CRMs
Multimedia Support
Send images, PDFs, or videos and track interactions
SMS Broadcasts
Launch targeted, compliant bulk sends to any segment
Templates & Suggestions
Save approved replies or let AI suggest responses
Campaign Cost Calculator
Estimate messaging costs by character count
Engagement Tracking
Monitor delivery, response rates, and click-throughs
Opt-in & Unsubscribe Management
Keep campaigns compliant by managing consent flows and opt-outs
Connects to the CRM your team already uses
Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.
Testimonials
Why growing teams rely on Aloware
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The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
Kevin Ramproop
CTO at Express Trucking Group
“
Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
Hayato Hori
CEO at RocketOffr
“
I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
Patricia Araiza
Manager, Sales Development at GoSite
“
Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
Ryan Buswell
CEO at JustPressOne, Inc.
“
I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."
Patrick D.
Construction
“
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Samantha S.
Call Center Supervisor
“
I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."
Dave N.
Sales director
“
Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."
Brandon S.
Assistant Director of Admissions
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“
I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."
Erica C.
Customer service rep
How Aloware works across your entire revenue team
Sales
Warm up prospects before the call. Follow up on cold outreach instantly. Texting boosts response rates and helps you prioritize the right leads.
Support
Resolve password resets, billing questions, and other quick fixes without tying up your phone lines. Let bots handle the basics, and escalate as needed.
Marketing
Send out flash sales, promos, and campaign reminders to qualified audiences. Pre-register campaigns with carriers to avoid delivery disruptions.
Frequently asked questions
What is business texting?
Business texting (also called business SMS) is the practice of companies sending and receiving text messages with their customers and prospects through a dedicated business phone number — not a personal phone. Unlike consumer texting, business texting platforms handle compliance (A2P 10DLC registration, opt-in/opt-out management), scale to high volume, integrate with your CRM, and let multiple team members share a single business number. Texting customers has become a near-essential channel: open rates hover around 97%, response times are typically faster than email or voice, and customers increasingly prefer text for routine business interactions.
What's the difference between business texting and Bulk SMS?
Business texting is built around 1:1 conversations — sales reps and customers texting back and forth, with messages logged to the CRM and replies routed to the right person. Bulk SMS is built for broadcast campaigns — sending the same (or templated) message to hundreds or thousands of contacts at once. Aloware's platform handles both: use Business Texting for personalized rep-to-customer conversations and Bulk SMS for promotional campaigns, announcements, and time-sensitive alerts. The two share the same registered numbers, compliance setup, and CRM sync.
How do I set up a business text number?
Three steps. Choose your number — port your existing business number to Aloware, or buy a new local 10-digit number through the platform. Register with carriers — Aloware walks you through A2P 10DLC registration (business profile + use case + message samples) so the carriers know who you are and what you'll send. Connect your CRM — link HubSpot, Salesforce, GoHighLevel, Pipedrive, Zoho, or Guesty so every text logs to the right contact automatically. Total time from sign-up to first compliant text: typically a week or two, depending on carrier review queues.
Do customers actually want to be texted by businesses?
In the right context, yes — overwhelmingly. Texting an opted-in customer about something they care about (appointment reminders, order updates, scheduled follow-ups, time-sensitive offers) usually outperforms email and voicemail. Response rates are higher, time-to-response is faster, and customer satisfaction is generally higher when teams text instead of leaving voicemail. The catch: customers want texts they expect, from businesses they recognize, on topics that matter to them. Spammy or unsolicited texts get reported and damage your sender reputation. Treat texting as a permission-based channel and it becomes one of your highest-converting touchpoints.
Can businesses text customers without permission?
No — and the legal and operational consequences for trying are serious. TCPA (the federal Telephone Consumer Protection Act) requires express consent before any business sends a non-emergency text to a consumer's mobile, with statutory damages of $500–$1,500 per unsolicited message. Carrier rules add another layer: unconsented texts get flagged, throttled, and eventually block your sender ID across networks. Aloware handles consent capture, opt-out management, and 10DLC compliance for you — but the underlying requirement is the same regardless of platform: get permission, document it, and honor opt-outs immediately.
How can I improve my SMS strategy?
Five things move the needle most. (1) Keep messages short — under 160 characters when possible; long messages cost more and read like marketing. (2) Personalize with merge fields — first name, last interaction, what they signed up for; never send generic blasts. (3) Time messages right — daytime, recipient's local time zone, not late nights or weekends. (4) Always include opt-out language ("Reply STOP to unsubscribe") — required by law and reduces complaints. (5) Test and iterate — A/B different CTAs, track reply and click-through rates, double down on what works. Aloware's AI message suggestions and engagement analytics help with each of these.
Can I automate text outreach with Aloware?
Yes — and most teams should. Aloware lets you trigger texts automatically from CRM events: form fills (via Form2Text), deal stage changes, list memberships, calendar events, lead score thresholds, support ticket statuses. You can also build multi-step sequences — for example: instant SMS confirmation → 1-hour follow-up if no reply → second SMS the next morning → call task to the rep. Sequences run inside HubSpot, Salesforce, or Aloware's own workflow builder, so your texting program plugs into the systems your team already uses.
Will customers know they're talking to an AI bot?
Aloware's AI SMS bots are built to sound natural — they recognize intent, handle follow-up questions, and pass complex conversations to a human rep when needed. We strongly recommend identifying the bot transparently at the start of the conversation ("Hi, I'm Aloware's automated assistant — happy to help, or I can connect you to a person") for two reasons: it's the right thing to do, and it actually improves engagement. Customers who know they're talking to AI ask simpler, more direct questions and don't get frustrated when the bot can't handle nuance. Honesty here is both ethical and operationally better.
Can I send images, PDFs, or videos via business texting?
Yes — Aloware supports MMS (Multimedia Messaging Service), so you can send photos, PDFs, GIFs, and videos in addition to standard text. Use cases include sending receipts, contracts for signature, product images, demo videos, location maps, and ID-verification photos. MMS messages cost slightly more per send than SMS and have file-size limits (typically up to 5 MB per message), but engagement on MMS is meaningfully higher than text-only for the right content.
How much does business texting cost?
Aloware starts at $30 per agent per month, which includes the business texting platform, CRM integrations, AI message suggestions, and most core features. On top of the platform fee, you pay per-message carrier rates (which vary slightly by message type — SMS is cheaper than MMS, and 10DLC-registered traffic is cheaper than unregistered). A2P 10DLC registration has small one-time and recurring carrier fees passed through transparently in your dashboard. There are no per-seat hidden charges, no surprise compliance fees, and you can model your exact monthly cost using the in-app SMS Length Calculator.
Ready to start better SMS conversations?
Launch fast, stay compliant, and manage every text interaction from one platform.