Running the show means juggling strategy, team performance, and the ever-changing needs of your customers. How do you make sure your decisions are rooted in data, not guesswork? Enter AloAi Voice Analytics—a powerful tool that turns every conversation into actionable insights for your business.
Introducing AloAi Voice Analytics
AloAi Voice Analytics is your go-to tool for unlocking powerful insights into customer interactions and team performance. It transcribes calls, generates summaries, tracks sentiment, and highlights key keywords—giving you a clear view of what’s happening on every call without sifting through hours of recordings.
As an admin, you have full control to monitor your team and customer interactions the way you want. Customize settings like keywords, spelling, summary length, and transcription thresholds, redact sensitive information, and sync summaries directly to your CRM notes. This flexibility gives you control and helps you monitor exactly what you want to.
How it helps you steer the ship
Leaders need more than data—they need insights that drive results. AloAi Voice Analytics empowers you with the tools to monitor your team, understand your customers, and plan for the future with confidence.
The AloAi Voice Analytics admin dashboard provides a centralized view of key metrics like call volume, sentiment trends, and keyword activity, giving you an at-a-glance understanding of your team’s performance and customer interactions.
Filter for focused insights: What you need before jumping into calls
AloAi Voice Analytics doesn’t just give you a high-level view—it also provides the granular insights you need to stay on top of your team. By using the filter options in the dashboard, you can narrow down data by team, agent, or even specific call characteristics. This filtered view is a game-changer when you’re preparing to coach, give feedback, or jump into problem-solving.
Here’s what you’ll get with the filtered view:
- Team-level performance snapshots: See exactly how a specific group is handling calls, from sentiment trends to key metrics like average talk time.
- Department-wide trends: Understand how sales, support, and other departments are performing overall. Spot patterns, address challenges, and celebrate successes.
- Agent-specific insights: Zero in on individual performance to highlight wins or address areas for growth.
- Focused keyword analysis: Track recurring themes or issues unique to a team, helping you prioritize coaching and support.
- Gain instant insights into customer behavior: Uncover trends in sentiment and language to understand customer emotions, needs, and challenges without digging through endless data.
With the filtered view, you get a high-level snapshot of how your team or department is performing without diving into individual call data. If something stands out, you can easily drill down into specific calls to review details like transcriptions, summaries, and flagged keywords. This approach saves time while ensuring you have everything you need to support your team effectively.
Dive deeper when it counts
Sometimes, the high-level metrics aren’t enough, and you need to dig into the details to truly understand what’s happening on your team. AloAi Voice Analytics makes this process simple, turning what used to take hours into just a few clicks.
When it’s time for a deeper dive, you can:
- Unpack coaching opportunities: Use call summaries and sentiment analysis to identify areas where an agent might need support or guidance.
- Get context fast: Jump into detailed transcriptions and summaries to understand the full story behind a flagged keyword or trend.
- Address recurring issues: Spot patterns in customer concerns or agent behaviors to make informed changes that improve performance.
- Resolve escalations efficiently: Find the exact moments in a call that need attention, without combing through hours of audio.
With AloAi Voice Analytics, you can focus your attention where it’s most needed, making every coaching session or troubleshooting effort as efficient and impactful as possible.
Real ways AloAi makes managing easier
- Stay ahead of challenges: Monitor sentiment trends and flagged keywords to detect potential issues before they escalate.
- Shape better strategies: Use call insights to refine your team’s workflows, allocate resources more effectively, and plan product updates.
- Support your team: Provide supervisors and agents with the data they need to succeed, from call summaries to performance insights.
Lead with data-driven decisions
AloAi Voice Analytics isn’t just about understanding the past—it’s about shaping the future. With tools to uncover trends, evaluate team performance, and prioritize customer needs, you’ll have everything you need to lead confidently and effectively.
