Omnichannel meets your Contact Center
Smarter Contact Center solutions made for smart teams. Manage leads, calls, and SMS in one place. Foster customer relationships by bringing your business on channels they prefer.


Omnichannel
Reach your customer in the channel they prefer complete with fax, MMS, local presence, and email.

2-way SMS and MMS
Give your customers a better way to reach you, and send reminders, links, and photos.

Voice Calls
Make and receive calls using your new business numbers, and record calls as you go.

Setup in 3 Minutes
With no phone hardware and app installs required, easily setup your contact center in just a few clicks.
AS FEATURED IN:
The right strategies to build better customer relationships
Stay on the radar of valuable customers and build better connections. We've made it possible to be where your customers are with our omnichannel contact center. Experience the difference with Aloware.

Build your contact center in minutes
Aloware doesn’t require any hardware, downloads or app installs. Easily set up your contact center so your sales and support team can start reaching out to your customers and leads. Manage agent accounts, organize your sales workflow, and see results in no time!
- HD Voice, SMS & MMS
- Call recording & coaching
- Live dashboards & stats
- Works on web and mobile


Make more powerful calls
With 92% of all customer interactions happening over the phone, it’s important that your dialer can keep up with the needs of your customers and teams. Aloware’s Power Dialer can help you build relationships with your customers. Outsmart your competitors with a sales dialer that fits any type of sales team.
- Click-to-call and CTI
- Sales automation
- Spam call detection
- Local presence
Get personal with text messaging
Be where your customers are. SMS messaging functionality lets you talk business on a personal level by using a channel your customers prefer. Provide support via text, send reminders, notifications, links, and photos. Effectively catch your customers’ attention on a channel they love.
- Picture messaging enabled
- Automatic SMS follow up
- Keyword detection
- Easy SMS broadcast


Experience Omnichannel Solutions
Get your contact center team fully equipped with the right tools. Aloware doesn’t only stop at providing teams with powerful tools but also gears you up with added functions to support these tools. Enjoy features like fax, MMS for text messaging, local presence, and email to bring in more sales.
- Send SMS, MMS, email, and fax
- Reduce wait time
- Real-time reports
- Integrate with any CRM
All the features you want, in one platform

Soft Phones
Browser-based calling, and a mobile app

Local Presence
Automatically match your caller ID to your lead's area code

Call Outcomes
Determine where a lead should be in your sales cycle

Live Dashboard
Real-time dashboard of calls and agent activity

Workflow Automations
Call triggers upon form submissions

Contact Manager
Enjoy CRM-like functionality if you don't have a CRM

IVR Toolset
Record calls or auto-greet contacts

Voicemail Drop
Waste no time recording your voicemail

Smart Queues
Eliminate wait times for inbound calls

Power Dialer
Preview, predictive and progressive

Text and MMS
All of our lines are text-enabled by default

Open API
Easy integration with your current tools
Listen to what our clients have to say
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