Omnichannel meets your Contact Center
Smarter Contact Center solutions made for smart teams. Manage leads, calls, and SMS in one place. Foster customer relationships by bringing your business on channels they prefer.
Omnichannel
Reach your customer in the channel they prefer complete with fax, MMS, local presence, and email.
2-way SMS and MMS
Give your customers a better way to reach you, and send reminders, links, and photos.
Voice Calls
Make and receive calls using your new business numbers, and record calls as you go.
Setup in 3 Minutes
With no phone hardware and app installs required, easily setup your contact center in just a few clicks.
AS FEATURED IN:
The right strategies to built better customer relationship
Stay on the radar of valuable customers and build better connections. We've made it possible to be where your customers are with our omnichannel contact center. Experience the difference with Aloware.
Build your contact center in minutes
Aloware doesn’t require any hardware, downloads or app installs. Easily set up your contact center so your sales and support team can start reaching out to your customers and leads. Manage agent accounts, organize your sales workflow, and see results in no time!
- HD Voice, SMS & MMS
- Call recording & coaching
- Live dashboards & stats
- Works on web and mobile
Make more powerful calls
With 92% of all customer interactions happening over the phone, it’s important that your dialer can keep up with the needs of your customers and teams. Aloware’s Power Dialer can help you build relationships with your customers. Outsmart your competitors with a sales dialer that fits any type of sales team.
- Click-to-call and CTI
- Sales automation
- Spam call detection
- Local presence
Get personal with text messaging
Be where your customers are. SMS messaging functionality lets you talk business on a personal level by using a channel your customers prefer. Provide support via text, send reminders, notifications, links, and photos. Effectively catch your customers’ attention on a channel they love.
- Picture messaging enabled
- Automatic SMS follow up
- Keyword detection
- Easy SMS broadcast
Experience Omnichannel Solutions
Get your contact center team fully equipped with the right tools. Aloware doesn’t only stop at providing teams with powerful tools but also gears you up with added functions to support these tools. Enjoy features like fax, MMS for text messaging, local presence, and email to bring in more sales.
- Send SMS, MMS, email, and fax
- Reduce wait time
- Real-time reports
- Integrate with any CRM
All the features you want, in one platform
Soft Phones
Browser-based calling, and a mobile app
Local Presence
Automatically match your caller ID to your lead's area code
Call Outcomes
Determine where a lead should be in your sales cycle
Live Dashboard
Real-time dashboard of calls and agent activity
Workflow Automations
Call triggers upon form submissions
Contact Manager
Enjoy CRM-like functionality if you don't have a CRM
IVR Toolset
Record calls or auto-greet contacts
Voicemail Drop
Waste no time recording your voicemail
Smart Queues
Eliminate wait times for inbound calls
Power Dialer
Preview, predictive and progressive
Text and MMS
All of our lines are text-enabled by default
Open API
Easy integration with your current tools
Listen to what our clients have to say
"Our biggest problem has been doing follow-ups with leads over a long period of time. It’s easy for our team to lose track of all the leads coming in that we've paid for and they are lost. Aloware changed this for us, we’ve put our follow up sequences on autopilot!"
"The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."
"Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."
"I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."
"Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."
"The solutions that Aloware provides are well thought out and well presented, with a price that cannot be beaten. The company is super responsive to customer requests, and since day one has made us feel heard and has delivered updates that help us to serve our customers even more efficiently."
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