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The Power of Contact Center Integrations

October 25, 2023

Aloware is a contact center software built to supercharge sales and support operations with unlimited calling, texting, and automation tools that can be integrated with everyone’s favorite CRM.

In today’s rapidly evolving digital landscape, businesses require robust solutions that can seamlessly interlace their various tools, ensuring streamlined operations. This is where the beauty of contact center integrations comes to the fore. With Aloware, users can harness a powerful contact center software and effortlessly link it with a host of other platforms – be it CRM tools, marketing software, or even advanced analytics platforms.

Let’s delve deeper into the intricacies and advantages of Aloware’s contact center integrations.

Aloware’s Extensive Integration Suite

Aloware shines in its ability to provide extensive integration options. Beyond the renowned CRM platforms such as HubSpot, Pipedrive, Zoho, and Guesty, it also offers integrations with a myriad of other tools, catering to marketing, analytics, communication, and more. This diverse integration palette ensures that businesses can maintain a consistent user experience across all tools.

For clarity, while we’ll use HubSpot as our primary illustration in this walkthrough, remember that Aloware’s integration process and benefits are universal across all tools.

Integration Mechanics with HubSpot

Upon venturing into the integration tab in Aloware, you’ll be greeted with options, one of which is HubSpot. Here’s a simple breakdown:

  • Syncing Contacts: The “pull contacts” and “push contacts” options guarantee effortless synchronization of contacts between Aloware and any integrated platform.
  • User Harmony: By selecting “sync users,” businesses can integrate users between the chosen platform and Aloware with ease.
  • Understanding Statuses and Outcomes: In Aloware, ‘lead statuses’ and ‘call outcomes’ correspond to contact and call dispositions in tools like HubSpot.
  • Effective Communication Tracking: Ensure the “log text messages as SMS activity” toggle is active for comprehensive communication logging.
  • Tailored Field Mapping: With options to modify and add fields, businesses can craft a bespoke experience, ideal for their model.

Harnessing the Precision of Filters

Aloware’s filters are a masterclass in customization. If one wishes to mirror all communication logs from Aloware to another tool (like HubSpot), simply deactivating all event triggers does the trick. Conversely, for selective syncing, you can handpick the events that trigger updates. Always hit save once you’re done adjusting!

Conclusion

Aloware’s contact center integrations are a testament to the possibilities of modern digital tools. By bridging the divide between communication platforms and a plethora of other tools, Aloware empowers businesses to achieve unparalleled operational efficiency. Whether you’re evaluating Aloware during a trial phase or already onboarded, remember to tap into the immense potential integrations offer.

In today’s tech-savvy era, integration isn’t a luxury—it’s a strategic imperative.