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Mastering the Aloware Mobile App: Your Contact Center on the Go

October 25, 2023

Aloware is a contact center software built to supercharge sales and support operations with unlimited calling, texting, and automation tools that can be integrated with everyone’s favorite CRM.

In the modern era of contact centers, convenience and efficiency are paramount. Aloware’s Mobile App, specifically the latest ‘Aloware Talk 2’ edition, aims to revolutionize how communication is managed and customer engagement is handled.

1. The Power of a Unified Communications Tab

Aloware’s mobile app puts a premium on easy navigation. Upon opening the app, users are greeted with the Communications tab, reminiscent of the familiar interface of standard smartphones. Here’s what it offers:

  • Consolidation: Instead of toggling between different applications or tabs, all communications – call histories, text message conversations, voicemails, and call recordings are housed under a single roof.
  • Streamlined Viewing: For those who prefer a combined view, the inbox at the top displays all recent communications. This includes calls, texts, call recordings, and voicemails.
  • Missed Communication Alerts: Aloware ensures no communication slips through the cracks. Missed calls or unread texts are indicated with a distinct red circle, ensuring immediate attention.

2. Dive Deep with Contact Management

The app simplifies contact management:

  • Holistic Contact View: Clicking on any communication, like a missed call, reveals a detailed communication history with that specific contact – both calls and texts.
  • Easy Response Mechanism: Responding is a breeze, be it through a text or a call.
  • Comprehensive Contact Records: Beyond communication, the app provides in-depth contact details. This includes the contact owner, associated company, website, location, and more, ensuring that the contact center has all the necessary details at their fingertips.

3. Organized Contact Database & Phone Functionality

Efficiency is the key for any contact center:

  • Smart Database: The Contacts option gives users an intuitive interface to search and manage contacts. This includes viewing ‘My Contacts’, ‘Unassigned Contacts’, ‘New Leads’, and even public lists accessible to the user.
  • Seamless Communication: Whether making a call or sending a text, Aloware offers a simplified process. Users can select their desired line (e.g., personal line) and reach out either by inputting the contact number or searching for the contact name.

4. Personalize with Adjustable Statuses

A feature especially beneficial for contact center agents is the ability to adjust their status. Whether you’re ‘Available’, ‘Busy’, ‘On Break’, or ‘Offline’, it’s easy to keep colleagues updated about your availability. The control rests right at the top right corner of the app.

In conclusion, Aloware’s Mobile App is designed with the unique demands of contact centers in mind. It promises seamless communication management and enhanced customer engagement, ensuring that in-trial users have every tool they need to excel in their roles.