AI contact center software built for sales and support teams

Built into the CRM you already use: reps call and text without leaving HubSpot, Salesforce, Zoho, or GoHighLevel. Calls get answered instead of screened, and every conversation logs automatically.

4.1

from 828 reviews

10,000+ teams

Setup in 10 minutes

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Why Aloware?

One contact center solution for calls, texts, and AI

Your calls get answered, not screened

Carriers flag legitimate sales numbers every day. Aloware watches your caller ID reputation, can show your brand name on the prospect's screen, and dials from local area codes. Three attacks on the same problem, so more of your calls get picked up.

AI that works the whole call.

Voice agents answer and qualify when your team can't. Transcripts and summaries land in the CRM the moment a call ends, and sentiment and keyword trends build up across every conversation.

Every inbound call reaches the right person, or the right AI

A new lead calls the number on your ad and rings the sales team. An existing customer reaches the rep they talked to last week. And when nobody picks up in time, the call rolls to a teammate or an AI agent instead of dying in voicemail.

One platform, one bill

Calling, texting, AI agents, and CRM sync in one subscription, instead of a dialer, an SMS tool, and an AI vendor stitched together and reconciled at the end of the month.

From first dial to booked meeting

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Power Dialer

Build a list in your CRM and start the session. Aloware works through it one call at a time with your rep live on every pickup, so prospects never hear the dead-air pause that gives away a parallel dialer. Hit voicemail? Drop a pre-recorded message and move straight to the next call.

NumberGuard

A spam label can land on your best number overnight, and no carrier will tell you. NumberGuard watches your numbers' reputation in real time and flags trouble the day it starts, not after a week of unanswered dials.

AI Call Rescue

A lead calls while every rep is on the phone. Instead of ringing out to voicemail, an AI voice agent picks up that call live, finds out what the caller needs, and leaves the conversation and transcript on the contact record so a rep can jump straight in.

AloAi Voice Agents

he leads nobody reached don't just sit in the list. An AI voice agent makes the follow-up calls on schedule, qualifies interest, and hands the live ones to your reps with the full conversation logged.

Aloware Powered up productivity interface

Aloware Monitor and clean your numbers interface

AI Call Rescue Agent interface showing an inbound call audio waveform, call details, and summary of an AI-powered call rescue service improving business call handling and increasing conversion rates by 35%.

Aloware AI powered customer follow ups interface

Our Features

What to look for in contact center software for a sales team

Power Dialer

Dials your CRM list one call at a time, rep live on every pickup.

Local presence

Matches your caller ID to the prospect's area code.

AI Voice Agent

Answers and qualifies leads around the clock, from $0.10 a minute.

AI Call Summaries

Every call transcribed and summarized to the contact record.

AI Voice Analytics

Sentiment, keywords, and coaching signals across every call.

NumberGuard

Real-time caller ID reputation monitoring, before connect rates drop.

Bulk SMS

Compliant broadcast texting from your business numbers.

AI SMS Bot

Qualifies inbound leads over text and hands the hot ones to reps.

Branded Caller ID

Your company name and logo on the prospect's screen before they answer.

Compliant Calling

10DLC registration, STIR/SHAKEN attestation, DNC list tools.

Phone Number Validator

Verify numbers before you dial them.

Workflow Automations

Triggers calls and texts from CRM events automatically.

View all features

Contact center software vs. call center software vs. business phone system

Business phone system vs. call center software vs. contact center software comparison
	Business phone system	Call center software	Contact center software
Built for	Company calling: lines, extensions	High-volume voice teams	Customer-facing sales and support across channels
Channels	Voice	Voice	Voice + SMS + AI agents
CRM role	Optional integration	Call logging	System of record: every touch syncs
AI	None	Basic (IVR, recording)	Transcription, summaries, sentiment, AI voice and text agents
Best fit	Every company has one	Support and collections desks	Sales and support teams working leads across calls and texts

Connects to the CRM your team already uses

Connect Aloware to your favorite CRMs and tools. Whether through native integrations, open APIs, or Zapier, your workflows stay smooth and synced.

HubSpot

On top of call & text logging into HubSpot, utilize power dialer for lists, SMS support in workflows, and rep activity in reports.

HubSpot integration

Salesforce

Bring Aloware's calling and texting into Salesforce. Reps work their pipeline with full context on every call, and every conversation logs back to the right record automatically. No tab switching, no manual entry.

Salesforce integration

Zoho

Automate data logging into Zoho for your calls and texts. Trigger the power dialer or SMS sequences from Zoho actions.

Zoho integration

High Level

Aloware lets you automate outreach to your GoHighLevel contacts, centralize communications, and analyze performance.

High Level integration

HubSpot

On top of call & text logging into HubSpot, utilize power dialer for lists, SMS support in workflows, and rep activity in reports.

HubSpot integration

Salesforce

Salesforce integration

Zoho

Automate data logging into Zoho for your calls and texts. Trigger the power dialer or SMS sequences from Zoho actions.

Zoho integration

High Level

Aloware lets you automate outreach to your GoHighLevel contacts, centralize communications, and analyze performance.

High Level integration

HubSpot

On top of call & text logging into HubSpot, utilize power dialer for lists, SMS support in workflows, and rep activity in reports.

HubSpot integration

Salesforce

Salesforce integration

Zoho

Automate data logging into Zoho for your calls and texts. Trigger the power dialer or SMS sequences from Zoho actions.

Zoho integration

High Level

Aloware lets you automate outreach to your GoHighLevel contacts, centralize communications, and analyze performance.

High Level integration

Clio

Turn qualified calls into matters in Clio. Your intake team works leads in Aloware, and the moment a retainer is signed, the contact and matter are created with every intake field mapped over. No re-keying, no lost leads.

Clio integration

Pipedrive

Call more with our power dialer with Pipedrive lists and views, SMS integration for automations, and automatic phone data logging.

Pipedrive integration

Guesty

Calls and SMS can now be instantly logged to Guesty, while guest info syncs back to Aloware for pre-call information.

Guesty integration

Zapier

Easily take calling & texting data out of Aloware or trigger Aloware sequences via Zapier. Your forms now send texts!

Zapier integration

Gong

Instantly send calls & recordings to your Gong analytics tool and ensure a better agent and customer experience.

Clio

Clio integration

Pipedrive

Call more with our power dialer with Pipedrive lists and views, SMS integration for automations, and automatic phone data logging.

Pipedrive integration

Guesty

Calls and SMS can now be instantly logged to Guesty, while guest info syncs back to Aloware for pre-call information.

Guesty integration

Zapier

Easily take calling & texting data out of Aloware or trigger Aloware sequences via Zapier. Your forms now send texts!

Zapier integration

Gong

Instantly send calls & recordings to your Gong analytics tool and ensure a better agent and customer experience.

Clio

Clio integration

Pipedrive

Call more with our power dialer with Pipedrive lists and views, SMS integration for automations, and automatic phone data logging.

Pipedrive integration

Guesty

Calls and SMS can now be instantly logged to Guesty, while guest info syncs back to Aloware for pre-call information.

Guesty integration

Zapier

Easily take calling & texting data out of Aloware or trigger Aloware sequences via Zapier. Your forms now send texts!

Zapier integration

Gong

Instantly send calls & recordings to your Gong analytics tool and ensure a better agent and customer experience.

Discover all integrations

Testimonials

Why growing teams rely on Aloware

“

The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."

Kevin Ramproop

CTO at Express Trucking Group

“

Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."

Hayato Hori

CEO at RocketOffr

“

I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."

Patricia Araiza

Manager, Sales Development at GoSite

“

Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."

Ryan Buswell

CEO at JustPressOne, Inc.

“

I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."

Patrick D.

Construction

“

Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."

Samantha S.

Call Center Supervisor

“

I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."

Dave N.

Sales director

“

I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."

Erica C.

Customer service rep

How Aloware works across your entire revenue team

Support agent with headset smiling while typing on a laptop

Sales

Track rep productivity with detailed communication logs, CRM data sync, and daily activity reports. Improve training with custom, AI-powered coaching suggestions.

Row of smiling call center agents with headsets at their desks

Support

Optimize inbound support with always-on AI voice agents and SMS chatbots. Need a human touch? Use CRM data to route inquiries to the most qualified agents.

Team gathered around a table sharing phones and a laptop

Operations

Build sequences and CRM workflows that prioritize timely customer outreach. Create trigger events that enhance speed to lead and stay proactive with renewals.

Frequently asked questions

What is AI contact center software?

AI contact center software runs a team's customer conversations (calls, texts, and AI voice agents) in one cloud platform, and uses AI to answer, route, transcribe, and summarize them. Instead of a phone system with tools bolted on, the AI works across the whole conversation: before, during, and after the call. Aloware is AI-powered contact center software built for sales and support teams that work inside a CRM: power dialer, two-way SMS, and AI voice agents with automatic call logging in HubSpot, Salesforce, Zoho, GoHighLevel, and Pipedrive, from $30 per agent per month with published pricing.

What's the difference between contact center software and call center software?

"Call center software" usually means a voice-only system focused on inbound or outbound phone calls. "Contact center software" is broader — voice plus SMS, email, chat, and AI workflows, all unified around the same customer record. In practice, contact center platforms let your team meet customers on whichever channel they actually use, and increasingly include AI for tasks like call summaries, sentiment analysis, and automated follow-up. Aloware is a contact center platform: voice, SMS, AI, and CRM sync in one place, with no separate logins or end-of-day data cleanup.

Why are our outbound calls showing as "Spam Likely"?

Wireless carriers use automated algorithms to score every outbound call. High-volume patterns, short average call durations, or low answer rates can get your numbers flagged — even when the calls are 100% legitimate. Most companies don't notice until their connect rate suddenly drops and reps start hearing "no one's answering." Aloware's NumberGuard monitors your caller ID reputation across the major carriers in real time and warns you before numbers get labeled, so you can rotate or remediate. Pair it with Branded Calling (your company name on the screen) and Local Presence (matching area codes), and you address the three biggest reasons legitimate outbound calls get ignored.

What should I look for in contact center software for a sales team?

Sales teams have different needs than support teams. The features that actually move the needle on outbound revenue are: a power dialer that works directly off your CRM lists, caller ID protection to prevent spam labeling, AI voice agents for inbound and after-hours coverage, automatic CRM logging so reps don't waste time on notes, and conversation analytics that show what's actually happening across every call. Pricing transparency and setup time matter too — most sales teams don't have months for an implementation project, so look for platforms with a free trial, published pricing, and no IT requirements to get started.

What is a power dialer?

A power dialer is a sales tool that automatically dials contacts one after another from a list — no manual dialing, no waiting for rings, no leaving voicemails by hand. When a call goes unanswered, the dialer drops a pre-recorded voicemail instantly and moves to the next contact. When someone picks up, your rep is connected with the full account context already on screen from your CRM. Outbound teams use power dialers to dramatically increase live conversations per day without adding headcount.

How much does Aloware cost?

Aloware starts at $30 per agent per month (quarterly billing) with unlimited agent calling and one-to-one texting to the US and Canada, and there's a free trial. From there, pricing scales with seats and the AI features you turn on; AI voice agents are usage-based from $0.10 per minute. Full pricing is published at aloware.com/pricing.

Does Aloware integrate with my CRM?

Yes — natively. Aloware has direct integrations with HubSpot, Salesforce, GoHighLevel, Pipedrive, Zoho, Guesty, and Gong, plus Zapier for everything else and an open API for custom connections. Calls, texts, recordings, transcripts, AI summaries, and dialer activity all sync to the right contact and deal automatically — so your reps don't end the day with two hours of manual logging.

How long does setup take?

Most teams are live in a day, not months. Aloware doesn't require IT involvement, hardware, or a custom implementation project — you sign up, port or buy numbers, connect your CRM, import your contact lists, and your reps start dialing. For teams already on HubSpot or Salesforce, the CRM integration is a few clicks. Free trial accounts can be set up in minutes.

Is Aloware compliant with TCPA and other calling regulations?

Aloware builds compliance tooling into the platform: managed A2P 10DLC brand and campaign registration, STIR/SHAKEN call attestation, internal do-not-call list management, PII redaction in transcripts, and SOC2-certified infrastructure. Your obligations still depend on how you call and text; Aloware gives your team the controls to meet them.

Can AI voice agents really replace my reps?

Existing answer keeps its structure; verify it frames AI as coverage and qualification (24/7 answering, booking, follow-up) that hands real conversations to reps, not headcount replacement. (Current live copy already close; I'll match it at staging.)

What's the difference between a business phone system and contact center software?

A business phone system handles a company's calling: lines, extensions, voicemail. Contact center software is built for teams whose job is customer conversations at volume. It adds queues and routing, SMS, AI agents, analytics, and CRM sync on top of calling. Many companies run both; sales and support teams live in the contact center. Here's a deeper comparison: [→ /blog/business-phone-vs-contact-center]

How does Aloware compare to other contact center platforms?

It depends on what you're optimizing for. Enterprise CX platforms center on workforce management for large service floors; unified-communications suites bundle company-wide phone and video. Aloware is built for sales teams that work leads inside a CRM: power dialer, texting, and AI agents with automatic logging, at published pricing. We keep an up-to-date comparison of the major platforms here: [→ /blog/best-cloud-contact-centers-for-businesses]

Ready to see Aloware in action?
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