At Aloware, we’ve been working tirelessly to bring you the most robust, fast, and accurate call transcription and summarization service available. I’m thrilled to announce the launch of AloAI Voice Analytics, a game-changing tool designed to revolutionize how you analyze and act on call data.
Introducing AloAI voice analytics
This new feature is now available to all Aloware clients, offering powerful insights into your calls. Here’s what it brings to the table:
- Call Transcription and Summarization: Automatically transcribes your calls and provides a concise summary.
- Reason for the Call: Understand why your customers are reaching out.
- Solutions Offered by Agents: Highlights recommendations or resolutions provided during the call.
- Pitches and Actions: Tracks agent pitches and actions taken during the conversation.
- Call Outcomes: Summarizes the results of the call.
- Next Steps: Lists clear action items for both agents and customers, ensuring nothing falls through the cracks.
You can easily access this information by navigating to Talk -> Contacts in your Aloware dashboard and selecting any contact to view their call details.
Try AloAI voice analytics for free: Up to 5,000 minutes
To showcase the power and capability of this new technology, we’re offering up to 5,000 free minutes of AloAI Voice Analytics across all accounts. Starting Monday, Dec 9th, this free trial will be available through the end of the year, or until you’ve used up your free minutes. It’s our way of letting you experience firsthand how this technology can transform your operations.
Moving to our new AI plans
Previously, AloAI Voice Analytics was a pay-per-minute service. Now, we’ve included it in our new iPro + AI, uPro + AI, and xPro + AI plans. These plans are designed not only to include this service but also to future-proof your business with the upcoming AI innovations we’re developing, like bots, virtual agents, and copilots. Here’s why you should consider upgrading:
- Stay ahead with AI: Gain access to exclusive AI tools that will redefine how your team works.
- Seamless transition: These plans are priced similarly to your current ones but come with the added power of AI.
Upgrading is simple—just reach out to your success manager and get in touch for a personalized demo of what’s coming next.
Why upgrade to AloAI voice analytics?
Here’s how AloAI Voice Analytics can benefit your business:
- Boost agent performance: Identify training opportunities and celebrate wins with detailed conversational analysis.
- Enhance customer experience: Gain deeper insights into customer needs and pain points.
- Streamline follow-ups: Ensure no action items are missed for seamless post-call workflows.
Get started today
Ready to dive in? Start exploring AloAI Voice Analytics by logging in to your Aloware account. Need help? Check out these guides:
We’re excited to see how AloAI Voice Analytics transforms your business. Don’t wait—try it today!
