If you’ve ever tried to craft the perfect text message to send a customer, you know it’s not always a simple task. There’s often a lot of information to condense into a few short sentences, and it has to be compelling enough to encourage a reply.
Whether you’re following up after a call, reaching out to new leads, or sending reminders for upcoming meetings, the pressure to write engaging texts can be overwhelming—especially when your daily outreach schedule is already full.
Now you no longer need to stress over what to say and how to say it. With AloAi Crafted Message Suggestions, you can wave goodbye to writer’s block and automatically craft texts that grab attention, drive engagement, and keep your business top-of-mind with customers.
Read on to learn how our AI-generated message suggestions help you personalize SMS outreach with context awareness, efficiently communicate with large groups of leads, and help you better manage a full prospecting plate.
Table of Contents
Why SMS communication?
Let’s start with why you should choose SMS outreach in the first place. Text messages boast an incredible 97-98% open rate, far surpassing emails, and the customer response time is typically much quicker too. It’s more direct, personal, and effective than writing long emails that might get buried in a busy decision-maker’s inbox.
However, just because SMS is the best communication tool doesn’t mean it’s easy to craft the right message every time. You might find yourself wondering: “What do I say next?” or “How do I word this in a way that’s both professional and friendly?” That’s where AloAi comes in.
Sending impactful SMS messages while juggling priorities
As a busy account executive or call center supervisor, you likely have more on your plate than you can handle. Between managing existing clients, nurturing leads, and fulfilling your daily tasks, finding the mental energy to be an SMS wordsmith can be challenging. And when you’re hard-pressed for downtime, it’s easy for your communication to feel rushed—or even worse, generic.
Customers can sniff out standard, copy-and-paste messages that reps commonly use for follow ups, making them easy to ignore. To really encourage more appointments, purchases, and renewals, building relationships is key—so every SMS touchpoint needs to feel personalized.
Fortunately, AloAi Crafted Message Suggestions is your co-pilot for strengthening and nurturing customer relationships. It’s designed to streamline your text communication and make it easier than ever to send the right message to the right contact at the right time.
Here’s how we help you accomplish it:
- Context-aware messaging: AloAi builds from all of your previous conversations with a customer when it writes messages for that particular contact. It takes your communication history and CRM data into account when crafting messages—analyzing the last interaction and others to make your outreach natural and relevant. This generates SMS messages that feel personalized, on-topic, and authentic, while saving you precious time researching past threads.
- Fast follow-ups for next steps: After a productive customer call, it’s important to follow up to maintain momentum—-but that doesn’t mean you should mull over how to word your messages. Whether you want to recap your conversation, clarify next steps, or request further action, AloAi’s suggested messages make following up a breeze. It generates five professionally-crafted message options in a matter of seconds. Simply select the suggestion that best fits your discussion and its tone, and move on to your next priority.
- Reducing no-shows with custom texts: Nothing kills productivity like preparing for a meeting only to log on and find yourself solo. While no-shows aren’t considerate, they’re unfortunately common when customers don’t feel clear on a meeting’s agenda or its potential value. AloAi helps you communicate these points by crafting personalized SMS reminders you can send prospects before meetings. By checking in with them via text earlier in the day, you can clarify what you’ll be covering on the call and why they should prioritize it—building anticipation and reducing your no-show rate.
Seamless message crafting for SMS broadcasts
But what if you want to send messages to multiple customers at once? Maybe you have limited-time promotions to announce, payment due reminders to send, or marketing materials to share en masse, and you need to quickly find the right words.
AloAi Crafted Message Suggestions also work seamlessly with our SMS broadcast feature, so you can generate messages instantly for bulk sending. Whether you’re running a marketing campaign or simply need to keep similar groups of leads on track, you can create bulk SMS messages on demand—without spending extra time and resources.
Simply enter a short prompt and watch your message options appear before you pick your preferred choice.
Using AloAi Crafted Message Suggestions: A brief walkthrough
To use AloAi’s Crafted Message Suggestions, start by clicking on a contact from your contact list.
You’ll see your phone communication history with that customer appear, along with a summary of all your past interactions powered by AloAi Conversation Insights. To automatically craft a follow-up message or an appointment reminder, just click the star icon in your message draft editor.
AloAi will generate five custom message options, all personalized with the contact’s name and conversation-relevant details. You can choose your preferred option based on tone and content, then make any desired edits to fine-tune the message before sending.
For bulk messaging, go to your Broadcast menu, select your contact list, and choose the line your bulk SMS will be sent from. Then enter a prompt for AloAi to generate a message. You’ll then see several message variations—often with different tones and emoji usage— allowing you to choose and edit the one that best suits your needs.
Summing it up
Text messaging is one of the most powerful tools in your outreach arsenal—but only if you use it to share engaging, personalized messages. AloAi Crafted Message Suggestions take the pressure off your team to be creative in a pinch, helping you quickly write impactful messages and prevent losing deal momentum.
Whether you’re sending meeting recaps, reminders, or running large-scale SMS campaigns, AloAi is your co-pilot for stress-free, professional SMS communication. Ready to see how it can support your team? Schedule a demo with us or start a free 14-day trial, no credit card required.
