Aloware BlogSee why businesses are moving to modern customer engagement platforms like Aloware today.
User Diagnosis Tools: [product update]
Aloware has rolled out a new update! Introducing Aloware’s V11.8 Upgrade! New user diagnosis tool that lets you troubleshoot your own call status, Account-wide controls for wrap-up time, inbound & outbound call recordings and many more! Read for more info.
Our desktop app is live!
After a ton of requests from our users, we’ve finally launched our desktop app! The brand new Aloware desktop app brings the phone to your desktop, without having to login to Aloware on a web browser.
Aloware named FrontRunner for contact center software
It is our honor to announce today that our contact center software has been named FrontRunner for Call Center software by Software Advice. Software Advice is the leading online service for businesses navigating the software selection process. Read for more info.
v11.7 – New and Improved Reports!
We know it’s important for you to find out what’s happening in your business’ day-to-day operations. Finally, the new and improved reports page is here and we have added some amazing features.. Read this article for more information.
Product update: Easier team monitoring
We know it’s important for you to check your team’s productivity and see their progress every now and then. So we recently rolled out a new update so you can monitor and know what’s happening on your day-to-day operations and get the most our your team.
Business texting powered by Aloware cloud contact center
Texting is a critical form of communication this 2020. For this reason, restaurants, schools, healthcare providers, and other businesses are now adjusting to the world where mobile communication is the main point of communication. We’re here to help you find new ways to scale your business through SMS / MMS.
v10.15 – Faster Customer Outreach With Aloware
Being in touch with your customers is really important amid these crazy times. In the past few weeks, we’ve been adding some features in Aloware centered on customer outreach.. Read to find out more.
v10.14 — Product Update [and COVID-19]
We built Aloware as a cloud-based contact center available everywhere and on all devices, making it a perfect fit for work-from-home teams. We have built powerful new tools to help remote-teams perform their duties. Read this article for more information.
v10.13 — Fax, Bulk MMS, and Form Connect
Last week, we released some much-needed functionality into Aloware. This release was focused on connectivity and making it easier for our clients to use our existing functionality. Aloware is now capable of sending Bulk SMS and now supports Faxing..
v10.6 — Multiple Phone Numbers, New Contact Interface
Aloware has rolled out a new update! Introducing Aloware v10.6. We’ve revamped the contacts page completely to allow multiple phone numbers for contacts, easier access to important data points, and got rid of the multiple tabs.