Table of Contents
In high-volume call centers, ring group activity can easily become scattered across channels. This often leads to missed messages, duplicate outreach, and accountability issues.
Say goodbye to those challenges with our new Team Inboxes—a streamlined workspace designed to centralize your ring group communications. With enhanced organization and visibility features, these inboxes keep teammates and supervisors alike in-the-know for every conversation.
Whether you’re running a busy sales team or support desk, Team Inboxes give your agents the clarity they need to stay efficient and on-task—without digging through fragmented tools. Let’s explore how this new experience works and why it makes a difference.
A Unified Workspace for Every Communication
Once inside Aloware Talk, your agents can access the new Team Inboxes tab—a central location for all ring group conversations. The collapsible menu separates user inboxes into three categories:
- Personal Inboxes: Conversations specific to the user
- Connected Inboxes: Active ring groups the user participates in
- Watching Inboxes: Groups the user monitors but doesn’t engage with directly
This clear separation helps agents sort through tasks and to-dos efficiently, while giving supervisors better visibility into ring group activities.
Powerful Search and Custom Views
Each inbox is fully searchable and shows a count of unread messages—so no communications slip through the cracks. Clicking into any inbox opens two options for message views, which agents can toggle between.
- Threaded View: Groups messages by contact for context-rich conversations
- Unthreaded View: Displays all activity in chronological order for timeline tracking
Need to prioritize quickly? Use advanced filters to sort messages by newest, oldest, or unread status and stay on top of time-sensitive communications.
Everything You Need, All in One Place
The Communications Panel lets your team act fast without toggling between tabs. Review all past conversations—including call recordings and SMS threads—and keep them moving by replying in-panel. Agents can choose their preferred line and send texts, faxes, and emails from the same spot.
They can also flag teammates’ attention to a particular contact or conversation by tagging them in a note. This real-time collaboration ensures no deal goes cold, and no customer gets left waiting.
A Smarter Way to Manage Contacts
Aloware’s Contact Panel brings all data related to a particular contact into view. With one click, agents can:
- Access a contact’s CRM records
- Review AI-powered communication insights from that contact’s previous team interactions
- Enroll contacts in automated follow-up sequences or AI agent workflows
The Contact Panel not only streamlines follow up outreach, but it informs agents and managers of customer history—so they can avoid asking repetitive questions and assist faster.
Why Team Inboxes Matter
As scaling businesses contend with more channels, teams, and customer conversations, they need a shared space to simplify collaboration. Aloware’s Team Inboxes are built for visibility, accountability, and seamless execution—giving every agent and manager the right tools to work smarter together.
Want to further explore our improved Team Inboxes? Schedule a meeting with us.
