Aloware > Voice

Modern call center software built to delight.

Delight your customers with amazing call quality, smart call routing, and minimal wait time. Thrill your team with cloud access, no hardware requirement, and ease of use.

Let the data talk

Voice is the #1 channel connecting all of us.

Mobile calls drive $1 trillion in U.S. consumer spending. That's a lot!

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Inbound Call Center

US Mobile uses Aloware inbound call center software with 80+ seats, prioritizing low wait times, and delivers FAST customer service.

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Taking calls for multiple clients

JustPressOne uses Aloware blended call center to service calls from its 100+ appliance repair companies, and never misses a call.

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Make outbound calls

BDC Pros uses Aloware to manage prospects and power dial through 5000+ leads daily to convert them into appointments for auto dealerships.

The Ultimate Customer Engagement Tool

Setup in less than 5 minutes

Quickly assign phone numbers to your agents and departments, employees, and departments to allow your team to make and receive calls and texts on your business phone. What’s more, Aloware runs entirely within your browser, allowing you to work on any device, anywhere in the world. No software or hardware required.

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Reduce customer wait time with Smart Queues

Create queues and IVRs and utilize callbacks, hold positions in queues, and the option to text on every call. Our powerful technology reduces customer wait times and increases agent response rates and efficiency. Use Aloware to boost your customer satisfaction.

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Pair Aloware with your favorite CRM

Fetch your customers’ information from virtually any CRM and allow your team to annotate and tag calls and messages. When you’re done, the new information will automatically update and sync to your CRM.

Don’t have a CRM? No problem. Aloware comes with a contact management tool that keeps track of every interaction between your customers and your employees.

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Real-time analytics & KPI monitoring

Our easy-to-understand visual analytics gives you all the data you need to make the right decisions. Filter by team or agent or date and set custom KPIs for your team to aim for and achieve.

Designed to help you offer exceptional customer service, our dashboard always monitors the outcome of calls, disposition codes, and key metrics to help you optimize every step of your workflow.

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The inbound contact center platform for support teams

Key Inbound Call Center Features

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Call Routing & ACD

Send calls to your best agents by prioritizing and customizing ring rules and hunt groups.

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Callbacks in Queues

Allow your customers to hang up and keep their place in the queue. We’ll call them back when it’s their turn.

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Call Disposition Screen

Take notes and assign tags during or after each call to allow agents to summarize important details. 

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Business Hours

Set custom business hours and create answering schedules for departments and teammates.

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Send and receive SMS and MMS on all business lines. Show your customers you are a modern company. 

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Easy Transfers

Every call can be transferred to another team member, department, or external phone line. 

Deliver a delightful customer experience

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Our ever-growing integration offerings allow you to easily connect your business phone to your favorite CRM, Help Desk software, or even in-house apps.

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Our simple, intuitive, and dynamic dashboard can be used by your agents immediately with no training. We don’t charge implementation fees, either. 

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Communication is the lifeline of your business. We get that. All plans come with a 99.9 uptime guarantee and 24/7 US-based support.