Cloud phone system
The modern digital phone allows you to add, transfer, introduce, conference, put on hold and so much more.
Call Routing with Precision
Optimize call routing to foster stellar executional efficiency. Set up rules and call distributions to manage your team with fairness and rigor.
AI Empowered IVR’s
Intuitively add on Interactive Voice Responders (IVR’s) to your customer support line so your customers are never neglected and always delighted.
Multi-task without worry
Utilize our tactful call holding to pause an ongoing conversation to start another one from a different line.
Switch Devices with Ease
On the move or data connection not great? Aloware instantly switches calls from the app to your mobile phone in case you’re out of internet connection or want to switch devices.
Spam Protection
Aloware instantly detects calls that you shouldn’t waste time on and prevents robot dialers and spammers from reaching your business line.
Implement Business Hours
Set up and customize office hours to let your customers know when you’re ready to engage.
Pause recording
Ensure customer confidentiality through an option for agents to pause call recording for sensitive information and details.
Hyper-personalized Voicemails
Build 1-to-1 relationships at scale. Easily record and customize your voicemails for a more meaningful prospect and customer experience.
Call Transcriptions
Utilize our AI smart tool to record, monitor, review, and improve sales rep win rates.
Extensions with Ease
One click phone extensions for more impactful and quicker engagements. Designate three-digit extension numbers on manual dial directed to different departments.
Deal Intelligence
Automatically records calls to analyze, review, and iterate. Assess sales rep performance or cite sample on-call scenarios for training.
Engage from Anywhere
Instantly configure your contact center from anywhere. It’s hardware-free and no need for downloads. Take calls from your browser, phone or any device.
Sales power dialer
Leverage the most advanced power dialer that can automatically dial for you in rapid succession so that your sales team can work faster.
Calling Campaigns
Get leads fast with automated voicemails and call follow ups, complete with email blasts and SMS broadcast triggers.
Fast progressive dialer
Bring automatic dialing up a notch and instantly call a lead as soon as the next agent becomes available.
Call scripts
Streamline conversation flows with call scripts for faster and more convenient sales calls and customer service
Wrap-up screen
Automatically syncs data with your current CRM, without the need of manual updates.
Call dispositions
Assess calls and agent performance better with call dispositions automatically tagged after every call.
Local caller ID
Save yourself the extra hassle and get your business an automated local caller ID, available across all US cities.
Voicemail Drop
Instantly drop bad calls and voicemails with your own pre-recorded voicemails to save time on leads that matter.
VM Library
Power up your customer support platforms with better integrations for seamless customer service.
Contact center software
Build an inbound call center to respond to customer service calls. It’s robust enough to be an enterprise contact center, but easy to set up.
Shared Contacts, Shared Success
Import your existing data, prospects, and contacts in order to reach out with context and share with the team. Aloware acts as an executional mini-CRM. This includes warm introductions, cold transfers, barging calls, whispering to agents on a call and more.
Multiple lines
With Aloware, you can instantly provision a local, international, or toll-free phone number for each of your departments.
Ring Groups
Modify teams according to skill, purpose, or assignment so you can assign calls and messages properly.
Warm Introductions
Introduce a third-party during an ongoing call and easily transfer the call there with live, contextual notes.
Instantaneous Cold Transfers
Got a confused caller? Help them reach the right person by transferring an answered call to a third party.
Transfer the Right Agent
Easily transfer any call to the right team or department for more personalized handling.
Active Availability
Instantly see which colleagues are available to attend to a call for hassle-free warm or cold transfers.
Smart Coaching
Utilize our proprietary whisper feature to coach a rep on-call through speaking with them on another line, completely unheard by the prospect or customer.
Shared Call Inbox & Tracking
Give inbox access to everyone on the team through our shared inbox which provides context via a quick view of all recorded calls, and calls in queue.
Provide Confidentiality
Provide safety and security for your customers. Easily pause call recording when sensitive information and details are being shared.
Call Assignment
Give reps the opportunity to work on their strengths and build on their success. Assign calls to the right agent according to skill and availability to attend to specific calls.
Personal & Contextual Tagging
Tag calls for smooth follow-ups and take notes during a call to build deeper connections with prospects and customers.
Multi-task with Precision
Maximize each reps efficiency through our tool that lets you hold an ongoing call and answer another third-party call.
Business texting
Securely broadcast thousands of text messages with short codes provisioned by Aloware for your sales campaigns.
Text at Scale
Break through the noise through the ability to send thousands of messages securely to your intended audience
Frictionless Texting
Take business texting anywhere with instant SMS exchange from any line registered in Aloware that’s always reporting back to your CRM.
Two-Way SMS
Engage with your prospects and customers on their most active channel of communication and send images, giph’s and other multi-media messages with a simple copy and paste.
Contextual and Personalized
Break through the noise through the ability to send photos, emoji’s, and GIF’s all through one central mini-CRM.
One Consistent Relationship
Have one simultaneous conversation between your brand and the customer so everyone has complete context.
Build local ties
Text utilizing same area numbers to stand out from competitors and build more personal relationships with your prospects/customers.
AI Analytics
Conduct sophisticated quality assurance with real-time voice to text transcription using AI-powered sentiment analysis.
Automatically transcribe calls
Aloware automatically converts recorded calls into text within minutes. Use it along with AI-generated themes, highlights, and keywords as easy reference of the entire interaction when evaluating calls or agents.
Sentiment analysis
Learn whether a call is generally positive, negative, or neutral. Aloware can even indicate where in the conversation sentiments changed between the agent and the customer, making it easy to locate training areas.
Replay conversations with call visualizer
Smart transcriptions come with an audio player that allows you to jump to certain parts of the conversation. This is helpful when diving deeper to confirm tone of voice, mood, or statements as part of training and evaluation.
Integrations
Enjoy native integrations within your favorite sales tools and automatically sync data between solutions to skip the manual logging.
CRM Integrations
Stop switching tabs with our advanced CRM integrations that you can use with major CRMs in the market.
2-Way Data Sync
Automatically syncs data with your current CRM, and instantly consolidates all data in one system. No need for manual updates.
Lead API and Webhook
Customize webhook triggers on HTTP or JSON to send detailed call, text or contact info to an in-house application.
Advanced CTI
Smartly engineered for seamless computer-to-telephone interaction. Experience advanced communication solutions that fit any device.
Email Capture
Start turning leads to deals by collecting email addresses for your marketing and sales campaigns.
SMS API
Get different platforms talking with our SMS API that allows you to reach customers through text directly from the app.
Helpdesk Integrations
Power up your customer support platforms with better integrations for stellar customer service and client-to-business relationships.
Other Integrations
Get a load of the best platforms that you can integrate with Aloware– major platforms for marketing, productivity, and CRM, all supported for your convenience.
Instant phone numbers
Set up your virtual business phone system with compliant local, international, and toll-free phone numbers.
Local Numbers
Instantly provision a compliant local, international, or toll-free phone number with calling, text messaging, MMS, and faxing capabilities. Build more meaningful connections through appearing in your leads neighborhood, get your business’ local area code across all major cities with our AI-powered local presence.
International Numbers
Conduct business anywhere and get your business an international number available within our growing list of 120+ countries.
Number Porting
We make sure you can use Aloware with ease. Enjoy fast, easy, and free porting to Aloware from every type of provider.
Relate with Proximity
Build more meaningful connections through appearing in your leads neighborhood, get your business’ local area code across all major cities with our AI-powered local presence.
Business Texting Simplified
Engage with prospects at the right moment and on the channel they most prefer. Send and receive SMS and manage all interactions in one CRM connected place.
SIP Intake
Skip the dirty work. Our SIP intake helps you seamlessly traffic easily from on-premise hardware to on the cloud with Aloware.
Porting Made Easy
We make sure you can use Aloware with ease. Enjoy fast, easy, and free porting to Aloware from every type of provider.
Contact management
Ensure every engagement and activity is auto-logged on your contact and lead objects in real-time between your CRM and other sales tools.
CRM Auto-Sync
In real time, data from your CRM will align with data in Aloware to prevent any data discrepancies or confusion.
Engagement History
Rely on real, recorded data and see history of activities and customer-to-agent interactions for proper assessment.
Auto-Scheduler Appointments
Schedule meetings and appointments straight in your own calendar inside Aloware and access it right from your dashboard.
Customer Card
Get a hold of a customer’s brief info before answering a call. Make better pitches with knowing something about your customers.
Mini CRM
With built-in features that you can function as your own mini CRM. Fit for small and starting businesses.
DNC lists
Eliminate bad calls from your contact list. Set up your own DNC lists within the system, for the whole team to access
Contact tags
Easily tag contacts for proper lead segmentation and assignment. This accurately match contacts to the right department or agent.
Lead dispositions
Identify SQLs and see which are worth your next shot. Get the whole team involved by tagging lead dispositions manually and automatically.
Appointments
Schedule meetings and appointments straight in your own calendar inside Aloware and access it right from your dashboard.
Reminders
Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.
Calendar
See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.
Screen Pop
Get reminded of follow ups, appointments and other important messages with reminder and notifications from your Aloware calendar.
Custom Fields
*See you and your team’s schedule for the entire year with a calendar accessible for everyone in the team.
Engagement Tracking
Assess agent performance or troubleshoot a problem by tracking customer-to-agent interactions inside Aloware.
Location Detection
For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
Mobile vs Landline
For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
Marketing attribution
*For location-based operations, you can instantly detect an incoming call’s location so you and your agents can prepare before answering.
Lead sources
Instantly source sales leads across different channels by connecting with them straight from the app.
Lead segmentation
Segmentize leads for proper reconnection or remarketing campaigns. Match them with agents with the right expertise.
Custom imports
*Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.
Multiple phone numbers
Register multiple phone numbers for your agents. Manage calls from different devices of your choice in one system.
List builder
Automatically build your list without logging them in. Everything that happens is recorded so you don’t have to.
Uncontacted leads
Rekindle relationships with uncontacted leads by using different channels. Aloware supports the best channels for customer contacts.
Analytics & reporting
Use out-of-the-box and customizable real-time dashboards and reports to track team performance and optimize your business metrics.
Live Dashboard
See every call, text, and activity happening in real-time with a live dashboard accessible to everyone. Collaborate with different teams within the system.
Post-call Survey (CSAT)
Enhance customer engagement with Aloware's CSAT feature, designed to collect immediate post-call feedback seamlessly. This tool integrates effortlessly with your existing communication workflows, offering real-time insights and data-driven analytics to help you understand customer satisfaction and make informed improvements.
Agent Wallboard
No need to ask what each agent is doing. Instantly see who agent status, activity and performance in a summarized dashboard.
Custom Reporting
Customize your reports for more in-depth data. Enjoy reports like talk times, delivery rates, call durations, messages success and any other activity recorded in the app.
Advanced Filtering
Filter calls according to dispositions and customized team functions. This helps you organize all calls for campaigns and follow-ups.
Call Statistics
Assess call status and quotas with an advanced call statistics report to see if you’re hitting your goals.
Email Reports
Send performance reports and data analytics to people outside the app with an easy ‘send to email’ functionality.
Call Tracking
Gives a quick summary of the call information of leads and sources for easy tracking. Get the most out of leads with auto data gathering.
Agent Performance
Oversee and evaluate agent performance through important call and status reports. Check agent activity in real-time with live dashboards.
Drill-Down Reports
Get a more detailed reporting by drilling down analytics and data and coming up with your preferred reports.
Talk Time Reports
See how much time is spent on each call to implement better strategies for your contact center team.
Automation & campaigns
Automate your sales activities and other repetitive tasks through automated workflows and campaigns.
Workflows
Automated workflows win the productivity game. Distribute calls and assign tasks to teams and departments inside Aloware.
Contact triggers
Skip manual data entry and get contacts automatically added to your database by using triggers.
Automated follow-ups
Stop doing follow-ups manually. Just tag calls and follow them up through voicemails or across different channels– SMS, emails and fax
SMS Broadcast
Market products on channels customers prefer. Start text campaigns running and broadcast SMS straight from Aloware.
RVM Drop
Pre-record your voicemail and try Aloware’ ringless voicemail drop to get instant leads calling you back.
Automatic calling
One click and dial all the numbers from your data list, all made possible by our advanced Power Dialer.
Call Triggers
Trigger calls in your database with Aloware’s advanced automated systems, making work easier for you.
Stop management
Skip manual data entry and get contacts automatically added to your database by using triggers.
SMS drip campaign
Power up drip campaigns with automated SMS messages, and manage them all straight from your Aloware account.
Take it from our happy customers
