Call Center Integration for Help Scout

Offer phone support over call and text to your customers with Help Scout. Turn incoming calls into support requests, post recordings and call transcriptions into tickets and send text message updates right within Help Scout.

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Automatic Ticket Creation

Aloware creates new tickets (or update existing ones) when you make or receive a new call, allowing your sales team to focus on building relationships rather than data entry.

Real-Time View Into Calls and Texts

This integration logs every single point of contact with your customers as an activity, along with call dispositions, recordings, text messages, pictures, voicemails and even call transcriptions.

Help Scout Screen Pop & Contact Sync

Navigate to your contact's ticket with one click from Aloware when you answer a call. Aloware constantly syncs contact data between your call center and Help Scout in real-time.

Make Calls and Send Text From Help Scout

Need to talk to a customer right away? Just click the call button and launch Aloware's dialer right from Help Scout. Calls are automatically recorded and logged into the CRM.


Aloware's Help Scout Phone Integration

Two-way contact sync

Screen pop on calls

PowerDialer for Help Scout

Offer SMS support

Take notes and tag calls

Instantly get new phone numbers