Automatic Ticket Creation
Aloware creates new tickets (or update existing ones) when you make or receive a new call, allowing your sales team to focus on building relationships rather than data entry.
Real-Time View Into Calls and Texts
This integration logs every single point of contact with your customers as an activity, along with call dispositions, recordings, text messages, pictures, voicemails and even call transcriptions.
Help Scout Screen Pop & Contact Sync
Navigate to your contact's ticket with one click from Aloware when you answer a call. Aloware constantly syncs contact data between your call center and Help Scout in real-time.
Make Calls and Send Text From Help Scout
Need to talk to a customer right away? Just click the call button and launch Aloware's dialer right from Help Scout. Calls are automatically recorded and logged into the CRM.
Two-way contact sync
Screen pop on calls
PowerDialer for Help Scout
Offer SMS support
Take notes and tag calls
Instantly get new phone numbers