Get the insights you need with AI voice analytics
Save time and gain valuable insights into your team's conversations without sifting through every recording. Our advanced AI transcribes each call and highlights key moments, helping your reps perform at their best. All for just $35/month.
- Sentiment detection (positive, negative, neutral)
- Keyword and phrase highlighting
- Call categorization and tagging
- Speaker separation for clear analysis
- Track custom keyword frequency
The game-changing benefits of Smart Transcription for your team
Time is valuable, and Smart Transcription allows your team to save it by delivering faster, more accurate call reviews. With clearer insights, you can make better decisions and improve the customer experience.
- Save time and boost productivity: Instantly access key insights from calls without the need to listen to lengthy recordings, allowing your team to focus on what really matters.
- Enhance customer understanding: With sentiment analysis and keyword highlights, gain a deeper understanding of your customers' needs and emotions, leading to more personalized and effective interactions.
- Improve decision-making: Quickly review context-aware summaries and categorized calls, empowering your team to make informed decisions faster and with greater confidence.
- Ensure consistency and quality: Speaker separation and accurate transcription ensure that every detail is captured, reducing errors and maintaining high service standards across all interactions.
Boost your team's efficiency and customer satisfaction
With Smart Transcription, you’re not just transcribing voice conversations into text—you’re unlocking insights that drive results. Your team can work smarter, faster, and more effectively by acting on key information without delay. Let us handle the details while you focus on delivering great customer experiences. Smart Transcription by Aloware helps you turn every conversation into an opportunity for growth, efficiency, and success.
Take it from our happy customers
Frequently Ask Questions
What is call transcription?
A call transcription is the process of converting a video or audio call into written words, helping you analyze and organize the call information for quality assurance.
Is it legal to transcribe a phone call?
It depends on the state or locality but with Aloware, you don’t have to worry as we ensure all our features (including smart transcription) and services are law-compliant. From the moment your call is picked up, the receiver is already informed that the call will be recorded, hence, you get the consent. After recording the call, we ensure all the sensitive information (e.g. bank account details) are protected. Our smart transcription feature removes sensitive personally identifiable information (PII) from your transcripts through PII redaction.
How can Aloware’s smart transcription help teams?
Aloware’s smart transcriptions helps you in: 1. Simplifying complicated call center quality assurance processes 2. Analyzing overall customer sentiments. 3. Understanding your sales representative’s performance. 4. Gaining insights into what needs to be done to improve customer interactions.
Can this feature transcribe voicemails?
Yes, voicemails can also be transcribed.
Does smart transcription transcribe all my call recordings, including calls in the past?
No, we only transcribe calls from the time you enabled the feature.