Boost Customer Satisfaction with Aloware CSAT (Post-Call Survey)

Take control of your customer satisfaction journey with Aloware's CSAT feature, empowering you to gather actionable feedback and drive improvements in service quality.

Start free trial

Seamless Activation

Enable CSAT surveys effortlessly into your communication workflows

Real-time Feedback

Receive real-time feedback from customers, enabling you to address concerns promptly

Integrate with Ring Groups, Users and IVRs

Tailor CSAT surveys to your specific needs

Data-driven Insights

Gain valuable insights from CSAT survey data to make informed decisions

Understand customers better with Aloware CSAT: Boost satisfaction, drive growth.

Maximize Customer Satisfaction

Aloware's CSAT feature provides deep insights on service quality. Harness the power of IVR surveys strategically deployed across Ring Groups and Users. You can now view customer sentiment at every touch point, enabling more targeted improvements in service delivery.

Feedback at Scale

Do you have a large customer base? Now you can scale your collection process by automating surveys post-interaction, capturing customer sentiment when it's most relevant.

Frictionless Opinion Collection

Make it effortless for customers to provide feedback with Aloware's CSAT feature right after each call. Easily integrate IVR surveys into your existing Sequences, ensuring a seamless and convenient feedback experience.

Targeted Surveys

Customize IVR surveys within ring groups, users, and IVR scenarios to gather feedback specific to different demographics and interactions, maximizing the effectiveness of feedback collection.

Reporting Dashboard

Gain immediate insights into customer satisfaction levels with Aloware's CSAT feature. Analyze survey responses in real-time on your Dashboard, allowing you to take prompt action to address any issues or concerns raised by customers.

Take it from our happy customers

Kevin Ramproop

CTO at Express Trucking Group

"The automated dialer feature is a huge plus, allows me to put all my leads in a list and blast the phone really fast. if the customer is not available (which is usually the case) I send them a text automatically."

Hayato Hori

CEO at RocketOffr

"Aloware introduced us to SMS marketing for home sellers and wholesale real estate. We’ve been able to triple our homes under contract acquisition with Aloware SMS marketing and dialer combined."

Patricia Araiza

Manager, Sales Development at GoSite

"I am a manager who is using Aloware for our team of 100 SDRs. I love the support that Anoosh and Sohrab have given us. When we experienced an issue we were able to reach out to them directly to get it fixed. I also liked the flexibility that they provided us, by customizing and tailoring Aloware to our needs."

Ryan Buswell

CEO at JustPressOne, Inc.

"Everything about Aloware is amazing. They are really creating a phone system of the future and every time we have an idea, they implement it ASAP. Its exciting to be apart of something so revolutionary and seeing it grow everyday into a more and more powerful too, helps us become a ever more efficient company."

Patrick D.

Construction

"I like the in-depth configuration; and the support team, they are quick and punctual, and they report any significant issues to the engineering team; just about anything you’d want out of a call system Aloware offers."

Samantha S.

Call Center Supervisor

"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."

Dave N.

Sales director

"I love all of the customization options. Our usage is a bit unique. They are taking the time to help implement a process that works best for our agents."

Brandon S.

Assistant Director of Admissions

"Aloware works well and gets the job done and I thoroughly enjoy the mobile application as well. It helps me conduct business on the go and always be available for my leads."

Erica C.

Customer service rep

"I love how you can use Aloware within HubSpot. I’m able to work off of one page instead of multiple pages."